Director of Central Operations: Collections, Default & HCV

amherstgroup; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

Main Street Renewal is seeking a Director of Central Operations to lead three connected programs that shape the resident financial experience: Resident Performance, Default, and the Housing Choice Voucher (HCV) program.

This leader owns the operating performance of all three teams and is accountable for collections outcomes, quality, cycle times, and the consistency of how residents are supported through payment challenges.

Responsibilities

• Set the operating strategy and roadmap for Resident Performance, Default, and HCV, aligning each program to collections and resident outcomes.
• Translate executive priorities into clear team objectives, measurable targets, and delivery dates with named owners.
• Identify structural opportunities across programs and lead redesigns to improve workflows and avoid duplicated effort.
• Lead KPI framework including collections performance, aging inventory, quality assurance, and compliance measures; partner with BI for trusted reporting.

Job description

Main Street Renewal is seeking a Director of Central Operations to lead three connected programs that shape the resident financial experience: Resident Performance, Default, and the Housing Choice Voucher (HCV) program.

This leader owns the operating performance of all three teams and is accountable for collections outcomes, quality, cycle times, and the consistency of how residents are supported through payment challenges.