Director of Casino Operations & Strategy

Tangam Systems; Las Vegas (NV); On-site; USD 140,000 - 190,000; Full time

Job summary

Tangam Systems in Las Vegas seeks a Director of Client Success to lead data-driven optimization across table games operations. You will drive profitability, supervise analysts and engineers, and partner with product teams to shape analytics-driven features.

You will mentor staff, present insights to senior management, and help expand Tangam’s footprint with clients worldwide. Travel about 25% to client sites and stay at the forefront of gaming analytics technology.

Qualifications

• 5+ years of table games operations experience in a Director or Senior Shift Manager role.
• Strong written and oral communication and presentation skills.
• Proficient in Excel; experience with BI tools Tableau, SAS, and Cognos is an asset.
• Willingness to travel to client sites approximately 25% of time.

Responsibilities

• Lead the Client Success team to drive data-driven yield management improvements.
• Educate clients on table games revenue management and operational impacts.
• Collaborate with product and development teams to translate insights into product roadmap.
• Mentor analysts and engineers to build knowledge and morale.
• Represent Tangam as an ambassador to clients and the industry.

Skills

Table games operations

Communication

Excel

Education

Bachelor's degree in Business / Finance

Tools

Tableau

SAS

Cognos

Job description

Who we are

Tangam Systems (http://www.tangamsystems.com) is a rapidly growing software company at the forefront of data analytics, optimization, and visualization. Our clients range from Fortune 500 enterprises to some of the most recognized brands in the global resort and gaming industry, with deployments across 13 countries throughout North America, Asia-Pacific and Europe.

Our flagship products—Table Games Yield Management (TYM) and Slot Optimization & Data Analytics (SODA) —help casinos optimize gaming operations and improve performance.

Our next-generation business intelligence solutions transform complex operational data into clear, actionable insights for business users. Powered by patented technology and recognized through multiple industry awards, Tangam continues to push the boundaries of analytics-driven decision making. As we expand our global footprint and product portfolio, we are seeking talented individuals to join us in shaping the future of gaming analytics and optimization.

What we’re hoping you will achieve …(circa 2027) …

We’d like to thank you for your contributions in helping clients globally adopt table games yield management best practices. You applied your breadth of experience in table games operations to drive growth in operating profit for our clients. The positive word-of-mouth propelled our company to achieve continued 50%+ annual sales growth and record customer satisfaction levels.

Here are some of your contributions as a leader on our Client Success team:

• You applied your experience in table games operations in combination with Tangam’s optimization software to help casino operators implement data-driven management of table game-mix, spreads, labor allocation, and pricing on the gaming floor. These efforts drove improvements in profitability and operational efficiency for clients.
• Educated our clients’ in understanding the principles of table games revenue management and how their daily actions on the gaming floor impacts table games yield. Your work resulted in a transformation in the operations staff culture and operating procedures.
• You developed strong relationships with key stakeholders of our software, gathered information on their needs, and communicated the learned product insights to the development team. You collaboratively worked with the product manager and development team to invent solutions to customer problems. Your feedback helped shape the product development roadmap and streamline existing features.
• Mentored junior team members (analysts, engineers etc.) to develop their careers and enhance their knowledge of business and operations management. Your leadership resulted in high team morale and productivity.
• Contributed to the creation, maintenance and delivery of industry leading education programs on table games yield management. You contributed to case studies and articles - with the business team. These education programs and articles/case studies improved awareness and adoption of revenue management best practices across the industry.
• Helped the business team grow our pipeline of new clients. You participated in business development activities and client presentations. You promoted the benefits of data driven yield management/ decision making and Tangam’s software through multiple platforms – including your personal network, LinkedIn, and industry events. Your efforts resulted in new clients for the company.
• As a Tangam ambassador, you continuously enhanced Tangam's brand/reputation in the market as a trusted partner and leader in table games analytics and data driven decision making space.
• You went beyond the “minimum required” and advanced your knowledge of analytics, operations optimization and data visualization. You shared your knowledge with the Product Management team, thus catalyzing process / technology changes that helped them be more effective in their careers.

Requirements

• Table games operations experience. 5+ years of experience in table games operations in a Director, or Senior Shift Manager role. In depth understanding of table games metrics, standard operating procedures, and optimization activities – for example, budgeting, analyzing win/drop/hold/open hours, labor allocation, game-mix analysis, and daily gaming floor operating decisions. Experience must be with a medium/large table games operation (80+ table games).
• Top notch communicator. Strong written/oral communication and presentation skills. Experience preparing reports and presenting to senior management.
• Comfortable with analysis and presentations. Proficient in Excel and Microsoft Office. Experience working with business intelligence tools such as Tableau, SAS and Cognos is an asset.
• Degree in Business / Finance, or related discipline is an asset.
• Must be willing and able to travel to client sites for approximately 25% of working time.
• Must have no criminal record and be gaming industry licensable.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting us at [e-mail].