Director of Business Systems & Automation

A La C.A.R.T.E. Solutions - ALC; Charlotte (NC); Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

Flexible vacation

401(k) match

Collaborative culture

Job summary

A forward-thinking IT service provider is seeking a Director of Business Systems & Automation to lead strategic initiatives and hands-on management of systems. This role demands a seasoned professional with extensive experience in business systems, integration capabilities, and a deep understanding of emerging technologies. Responsibilities include optimizing workflows, ensuring data integrity, and driving innovation in a collaborative and accountable culture. The role offers a competitive salary and a flexible remote work environment.

Qualifications

• 8–10+ years of experience in business systems and applications management.
• Experience in financial software and enterprise business systems.
• Hands-on systems ownership and execution.

Responsibilities

• Serve as the strategic owner and hands-on operator of business systems.
• Provide leadership in the adoption of AI-enabled tools.
• Build and maintain data integrity and optimize integrations.

Skills

Strategic thinking

Problem-solving

Communication

Automation

Data integration

Education

Bachelor’s degree in Computer Science or related field

Tools

ClickUp

Job description

Director of Business Systems & Automation

DO YOU LOVE BUILDING SYSTEMS THAT HELP BUSINESSES SCALE? Are you a hands‑on systems leader who turns complexity into clarity? Do you enjoy rolling up your sleeves to build, optimize, and integrate business systems while also shaping the long‑term technology strategy behind them? WE'RE SEEKING SOMEONE WHO:

• Is a builder at heart—energized by designing, configuring, integrating, and improving business systems firsthand.
• Enjoys operating as both a strategic leader and an individual contributor, especially in a growing organization.
• Thrives in an entrepreneurial, fast‑moving environment where ownership and accountability matter.
• Values structure and systems, yet brings creativity and flexibility to solve real business problems.
• Is excited by emerging technologies, including AI, and thoughtful about how they’re applied in practice.
• Wants to play a meaningful role in shaping how a company scales.

Key Responsibilities

• Serve as both the strategic owner and hands‑on operator of ALC’s business systems.
• Provide hands‑on leadership in the strategy, adoption, and practical application of AI‑enabled tools.
• Identify business requirements and partner with leadership to develop a firm‑wide systems strategy while executing on that roadmap through hands‑on builds, pilots, enhancements, and iterative improvements.
• Research, evaluate, and implement new technologies and software solutions to support evolving organizational and client needs.
• Build, maintain, and optimize integrations to ensure data integrity and seamless data flow.
• Document best practices, develop SOPs, and provide training and support to users.
• Maintain data integrity, security roles, access controls, and compliance standards.
• Manage relationships with software vendors and external consultants for specialized work.
• Lead continuous improvement initiatives to enhance system performance, reduce costs, and improve team efficiency.
• Collaborate with leadership to design and launch client‑facing IT/systems services that generate revenue.
• Lead an IT committee to foster innovation, creativity, and continuous improvement across the organization.
• Act as a trusted advisor and people‑first leader, actively listening to feedback and creating an environment where team members feel empowered to share ideas and improve how we work.
• Establish KPIs to measure client satisfaction, efficiency gains, and revenue impact.
• As the offering scales, provide leadership and strategic direction for the function and collaborate cross‑functionally to deliver high‑quality client solutions.

Qualifications

• Bachelor’s degree in Computer Science, Business Information Systems, Information Technology, Business Management, or a related field.
• 8–10+ years of progressively responsible experience in business systems, applications management, business process design, automation, analytics, or a related field, including hands‑on systems ownership and execution.
• Proven experience evaluating, implementing, and optimizing financial software and enterprise business systems.
• Experience designing, building, and supporting cross‑system workflows and integrations.
• Experience in a professional services environment preferred.
• ClickUp experience strongly preferred.
• Strong strategic thinking and problem‑solving abilities.
• Excellent written and verbal communication skills.

Benefits

• Remote work environment with earned flexibility.
• Comprehensive health, dental, and vision insurance.
• Flexible vacation and a year‑end company close.
• 401(k) match.
• Fun, friendly, and collaborative culture that thrives on individual and team accountability.

Salary & Compensation

Targeted salary range: $130,000 – $160,000 annually. A fully remote employer, ALC determines pay using national and industry‑specific survey data, external equity, and prevailing wage index. Salaries will be based on the applicant’s level of experience, education, and specialized knowledge.

EEO Statement

ALC is an Equal Opportunity Employer; employment is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status. All offers of employment are contingent upon a thorough background check and proof of eligibility to work in the U.S.

Key Details

• Seniority Level: Director
• Employment Type: Full‑time
• Job Function: Information Technology
• Industries: IT Services and IT Consulting