Director of Business Strategy & Client Relations

Restaurant Associates; New York (NY); On-site; USD 150,000 - 175,000; Full time

Job summary

Join a leading dining and event catering company as the Director of Business Strategy & Client Relations. This strategic role focuses on client satisfaction, business growth, and collaboration across various teams to enhance service quality. Ideal candidates possess strong hospitality management experience, effective communication skills, and a degree in business.

Benefits

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Commuter Benefits

Qualifications

• Previous district-level management experience required in multi-branded food service.
• Demonstrated success with multiple client interfaces at all levels.
• Able to read and interpret financial data.

Responsibilities

• Drive client satisfaction, retention, and business growth.
• Cultivate strong client relationships through site visits and ongoing engagement.
• Host regional training sessions for operational excellence.

Skills

Strong Communication

Problem Solving

Relationship Building

Sales and Marketing Knowledge

Education

BA or BS degree

Tools

Microsoft Office Suite

Job description

Director of Business Strategy & Client Relations

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Restaurant Associates

Position Title: Director of Business Strategy & Client Relations

Pay 17

Reports To:

Salary: $150,000 - $175,000

Other Forms of Compensation:

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

Restaurant Associates seeks a dynamic candidate, who has an outstanding background in contract services hospitality management with proven ability in cultivating client Engagement and retention. Reporting to the COO, from R/A’s NYC Corporate office location, The Director of Business Strategy & Client Relations is responsible for driving client satisfaction, retention, and business growth. This role combines client relations, business development, and innovative thinking to deliver exceptional service and value our Premier Clients.

Responsibilities:

This is an outstanding opportunity to take part in shaping RA’s best –in-class hospitality and culture of CARE that allows our associates to do their best for each other and in turn the very best for our premier clients.

The business Savvy candidate will be working closely with Divisional Business Leadership and teams, ensuring high standards, building strong client relationships, and identifying opportunities to enhance offerings through market insights and trends. Additionally, the Director of Business Strategy & Client Relations supports new business proposals to attract potential clients, hosts regional training sessions for operational excellence, and contributes to R&D efforts to keep services ahead of market expectations.

Key Drivers

Client Engagement: Cultivate strong client relationships through site visits, QBR’s and ongoing engagement, acting as an additional contact to address concerns and support resolutions. ; Organize and manage annual client expos, showcasing the latest trends and developments in hospitality to engage and inspire clients.

Portfolio Management: Coordinate and support in managing client relations and retention portfolios, focusing on strategies that emphasize quality, service, innovation, and value.

Retention & New Business: Support rebid, contract renewal processes and new business RFPs, ensuring proposals and proformas meet both client needs and company objectives.

Quarterly Business Reviews: Ensure regular QBRs are conducted to provide clients with performance updates, gather feedback, and explore new partnership opportunities.

Evaluation Planning: Develop and implement evaluation plans for accounts nearing contract expiration, focusing on key areas for improvement to enhance retention potential.

Strategic Collaboration: Partner with Operations, Finance, Marketing, Culinary, and Wellness teams to develop comprehensive retention plans that include operational, financial, relationship, proposal, and rebid strategies.

Research & Development: Conduct in-depth market and industry research to identify new trends and innovative service concepts. Collaborate with culinary, marketing, and wellness to stay ahead of industry trends, developing forward-thinking programs and services that anticipate client and consumer preferences

Regional Trainings: Host regular regional training sessions, guiding operators on best practices for maintaining and strengthening client relationships, and delivering exceptional service in line with company standards.

Key Competencies

Strong Communication & Listening skills, Creative Thinker & effective Problem Solver, Relationship builder, Collaborates and interacts effectively across various Stakeholders, Processes Genuine Hospitality Aptitude, Sales and Marketing Knowledge, and Familiarity with the industry and market trends is essential for providing relevant and effective solutions.

• BA or BS degree required
• Previous district-level management experience required in a multi-branded food service management or retail-food service organization
• Demonstrated success with multiple client interfaces at all levels of the organization. Strategic thinking, Proposal, and proforma experience required
• Able to read and interpret financial data
• Excellent verbal and written skills and the ability to negotiate contracts, and understands WITY.
• Proficient with Microsoft Office Suite
  
  

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates At Restaurant Associates Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1435546

Restaurant Associates

Leah Curry

[[req_classification]]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Food & Beverages

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