Director of Business Solutions (Construction)

gothiclandscape; Phoenix (AZ); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid Sick Time

9 Paid Holidays

Paid Vacation

Job summary

Gothic Landscape seeks a Director of Business Solutions (Construction) to align our operating processes with technology across geographies. You will work closely with field teams and IT to map workflows, implement solutions, and drive continuous improvement in estimating, billing, scheduling, and job costing.

This senior role based in Phoenix or Riverside requires 7+ years in construction, strong change management, and a passion for scalable, data-driven operations.

Qualifications

• Minimum 7+ years in the construction industry, preferably with direct field experience.
• Broad exposure to back-office functions such as estimating, billing, procurement, job costing, scheduling, and safety.
• Ability to analyze complex construction workflows and identify improvement opportunities across multiple regions and teams.
• Ability to interpret construction KPIs, operational reports, variances, and trends.
• Experience documenting and optimizing workflows with mapping tools.

Responsibilities

• Spend substantial time engaging with field teams in person; observe operations directly while crews are working.
• Test assumptions, solutions, and changes directly with employees performing the work.
• Develop process maps and identify inefficiencies, friction points, duplication, or lack of standardization.
• Harmonize differing branch workflows into unified, scalable best practices.
• Propose and champion process improvements that enhance productivity, reduce risk, and support scalable growth across the Construction Business.
• Collaborate with IT to evaluate, configure, and implement construction technology solutions.
• Translate operational needs into clear business and system requirements.
• Lead or support UAT, pilot programs, and go-live activities.
• Develop training materials and deliver both in-person and virtual training.
• Monitor post-implementation adoption and use feedback to drive iterative improvements.
• Join at the hip with BU leadership
• Serve as a liaison between project managers, superintendents, estimators, safety professionals, accounting teams, and IT.
• Facilitate cross-functional workshops and maintain a structured feedback loop.
• Support the rollout and reinforcement of performance metrics tied to process improvements and technology adoption.
• Ensure data accuracy, consistency, and integrity across systems.
• Support development of dashboards and reporting tools that enhance decision-making.
• Validate system outputs and troubleshooting issues tied to workflow or data dependencies.
• Love Learning and Change- Plan, Do, Act, Check- REPEAT

Skills

Construction Exp

Workflow Improvement

Implementation

Tech Curiosity

Education

Bachelor’s degree in CM/Eng/IS

High EQ

Tools

Sage 300

Procore

Viewpoint

CMiC

HeavyJob

B2W

Job description

Grow With Us at Gothic Landscape

At Gothic Landscape, we are about delivering extraordinary customer service and building authentic relationships—not only with our clients but with our teams. With ingenuity, vision, and dedication, we transform landscapes into the places people play, work, and live. As the largest family-owned and operated landscaping company in the nation, we never forget why we do what we do… and who makes it all possible. Together, we create something unique that keeps on growing year after year.

This position will be based in either Riverside, CA or Phoenix, AZ, depending on the candidate’s location

Director of Business Solutions (Construction)

plays a pivotal role in aligning Gothic's construction operating processes with technology systems across all geographies. Simply put this job is designed to improve our business and we have a couple of questions for you!!!

1. Is it hard to stop you from improving construction related information workflows on an integrated basis?
2. Do you have great curiosity in how to leverage the smart use of technologies ?
3. Are you up for the intellectual challenge of Integrating workflow improvements turbocharged by technology in a way that tightly integrates with business leadership’s agenda to grow the business profitably?
4. Does landscape construction sound super cool to you?
5. Do you love making change happen!! Do you run to work when you know you have a chance to improve things for the better?

If you have a lot of energetic yes responses to the questions above then you should come talk to us because we have a great opportunity for you!!

ESSENTIAL KNOWLEDGE, DUTIES AND RESPONSIBILITIES

Construction Business Knowledge

• How they operate and how they make $
• What the customers are buying
• How the business model needs to work to deliver it

Passion for the Field & Operational Engagement

• Spend substantial time engaging with field teams in person; observe operations directly while crews are working.
• Use observation and questioning to understand what is working, what is not, and why.
• Test assumptions, solutions, and changes directly with employees performing the work.

A relentless continuous improvement mindset—observe, ask, simplify, improve.

• Process Discovery, Mapping & Optimization
• Conduct detailed process discovery sessions across field and back-office teams to document workflows in and between
  • material take-off
  • estimating
  • billing
  • job costing
  • scheduling
  • procurement
  • safety
  • work orders
  • project execution.

Develop process maps and identify inefficiencies, friction points, duplication, or lack of standardization.

• Harmonize differing branch workflows into unified, scalable best practices.
• Propose and champion process improvements that enhance productivity, reduce risk, and support scalable growth across the Construction Business.

System Design & Technology Enablement

• Collaborate with IT and vendor teams to evaluate, configure, and implement construction technology solutions.
• Translate operational needs into clear business and system requirements.

Partner with IT during software design, testing, rollout, and ongoing enhancements.

• Ensure data flows, dependencies, and integrations support efficient construction operations.
• Assist in configuration, testing, and system validation.
• Data Management & Reporting
• Partner with IT to monitor system performance and ensure compatibility with hardware, network, and security standards.
• Recommend ongoing improvements based on observed system behavior, user feedback, and operational demands.

Implementation & Change Management

• Support vendor evaluation and selection for new tools and platforms.
• Lead or support UAT, pilot programs, and go-live activities.
• Develop training materials and deliver both in-person and virtual training.
• Monitor post-implementation adoption and use feedback to drive iterative improvements.

Stakeholder Engagement & Communication

• Join at the hip with BU leadership
• Serve as a liaison between project managers, superintendents, estimators, safety professionals, accounting teams, and IT.
• Facilitate cross-functional workshops and maintain a structured feedback loop.
• Support the rollout and reinforcement of performance metrics tied to process improvements and technology adoption.

Ensure data accuracy, consistency, and integrity across systems.

• Support development of dashboards and reporting tools that enhance decision-making.
• Validate system outputs and troubleshooting issues tied to workflow or data dependencies.

Love Learning and Change- Plan, Do, Act, Check- REPEAT

SKILLS AND QUALIFICATIONS

• Construction Experience
  • Minimum 7+ years in the construction industry, preferably with direct field experience.
  • Broad exposure to construction back-office functions such as estimating, billing, procurement, job costing, scheduling, and safety.
  • Strong ability to analyze complex construction workflows and identify process improvement opportunities across multiple regions and teams
  • Ability to interpret construction KPIs, operational reports, variances, and trends.
• Workflow Improvement Experience
  • Proven experience documenting and optimizing workflows.
  • Experience in process mapping tools (Visio, Lucidchart, etc.).
  • Ability to understand database concepts and data flow across systems.
• Implementation Expertise
  • Experience supporting or leading technology implementation projects.
  • Skilled in facilitating cross-functional workshops and managing stakeholder expectations.
• Technology Knowledge and Curiosity
  • Understanding of ERP systems, construction management platforms, and key back-office functions.
  • Hands-on experience with construction technology platforms (e.g., Sage 300 CRM/CMS, Procore, Viewpoint, CMiC, HeavyJob, B2W, etc.).
• Education
  • Bachelor’s degree in construction management, Engineering, Accounting, Information Systems, or related field.
  • Bona Fide Street Smarts-high EQ

Benefits and Salary

• Medical, dental, and vision insurance
• FSA and FSA Dependent Care
• 401(k)
• Salary range of $135,000 to $150,000
• Paid Sick Time
• 9 Paid Holidays
• Paid Vacation

At Gothic Landscape, you’ll join a collaborative, people-first culture where your expertise will help keep our teams paid accurately and on time—and where your ideas for improving processes will be valued and supported.

We are an equal opportunity employer.