Director of Business Solutions

Fidelity Bank; Scranton (Lackawanna County); On-site; USD 150,000 - 200,000; Full time

Job summary

Fidelity Bank seeks a Director of Business Solutions to lead the planning, governance, delivery, optimization, and ongoing evolution of the bank's business applications, data, integrations, and automation. The incumbent partners with business and technology leaders to ensure solutions support processes, client service, and risk management while driving growth.

The role reports to the CIO and requires guiding enterprise architecture, vendor relationships, and governance standards across

Responsibilities

• Lead strategy, delivery, and advancement of the Bank's business applications, data platforms, integrations, and automation capabilities.
• Partner with business units to identify opportunities for process improvement, operational efficiency, automation, and effective use of technology.
• Oversee application lifecycle management, integrations, key vendor relationships, and enterprise solution delivery.
• Establish and maintain application, data, and process governance standards, practices, and controls.
• Develop and maintain application roadmaps, technology investment priorities, and architectural standards to maximize business value and organizational impact.
• Lead technology initiatives that enhance client service, operational effectiveness, employee productivity, and risk management capabilities.
• Ensure solutions meet security, compliance, audit, operational resilience, and regulatory requirements.

Job description

Who We Are: Founded in 1902, we have grown to meet the expanding financial needs of the communities we serve. Recognized both regionally and nationally for our exceptional client experience, we are an industry leader—embracing technology and continuously adding new products to best serve our clients.Why Work at Fidelity? For over a decade, Fidelity Bank has been ranked among the area’s top banks by local and national publications. We've also been recognized as one of the best places to work. A core part of our vision is to be the best bank for the community. In 2025, our bankers contributed more than 6,200 hours of volunteer service and helped donate over $1.6 million to nonprofit organizations across our markets. We're looking to hire top talent to join us in serving our community partners.The Director of Business Solutions is responsible for the planning, governance, delivery, optimization, and ongoing evolution of the Bank's business applications, data, integration, and automation capabilities. This role partners with business and technology leaders to understand operational needs and ensure technology solutions effectively support business processes, client service, operational efficiency, risk management, and organizational growth.Reporting to the Chief Information Officer, the Director provides leadership for enterprise applications, data, integration, automation, and business analysis functions, ensuring technology capabilities deliver measurable business value while meeting security, regulatory, and operational requirements.Key ResponsibilitiesLead the strategy, delivery, optimization, and continuous advancement of the Bank's key business applications, data platforms, integrations, and automation capabilities.Partner with business units to identify opportunities for process improvement, operational efficiency, automation, and effective use of technology.Oversee application lifecycle management, integrations, key vendor relationships, and enterprise solution delivery.Establish and maintain application, data, and process governance standards, practices, and controls.Develop and maintain application roadmaps, technology investment priorities, and architectural standards to maximize business value and organizational impact.Lead technology initiatives that enhance client service, operational effectiveness, employee productivity, and risk management capabilities.Ensure solutions meet security, compliance, audit, operational resilience, and regulatory requirements.Develop, mentor, and lead software, data, automation, and related technology engineers.Collaborate with infrastructure, security, and business leaders to ensure solutions are reliable, secure, scalable, and aligned with organizational priorities.Evaluate and pilot emerging technologies, platforms, and capabilities to identify opportunities that improve business outcomes and operational effectiveness.