Director of Business Operations

Swap Health; New York (NY); Hybrid; USD 150,000 - 160,000; Full time

Job summary

Swap Health is seeking a Director of Business Operations to spearhead performance metrics and financial oversight in a fast-paced startup environment. This role involves developing KPIs, managing budgets, and delivering impactful projects to streamline operations and improve patient care. Candidates should have 5-8 years of relevant experience in a high-growth setting, demonstrating strong quantitative skills and a bias for action.

Benefits

Health insurance

401k

Unlimited PTO

Hybrid work environment

Qualifications

• 5–8 years in business operations or finance functions.
• Demonstrated track record of operational deliverables.
• Solid grasp of budgeting and financial reporting.

Responsibilities

• Develop and maintain a KPI dashboard for performance metrics.
• Manage budgeting, forecasting, and financial reporting functions.
• Lead high-impact initiatives from idea to measurable result.

Skills

Performance Metrics

Financial Oversight

Project Leadership

Process Improvement

Communication

Education

Bachelor’s degree in Business or related field

Job description

This range is provided by Swap Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $160,000.00/yr

Direct message the job poster from Swap Health

Swap Health is a rapidly growing, venture-backed healthcare startup that is revolutionizing the role of healthy food in the healthcare industry. Our innovative approach helps people from all walks of life eat healthier and live longer, fuller lives by making clinically-recommended nutrition simple and accessible.

Our approach is resonating; we are partnered with some of the biggest healthcare systems in the country, have contracts with every major health insurer, and have helped thousands of patients eat better.

Swap is a fast-paced startup. We move quickly, learn even faster, and need a hands-on operator who can take clear business needs and ship deliverables that solve them, tighten our finance & governance plumbing, and tackle high impact cross-functional projects—while ruthlessly ignoring everything that isn’t mission-critical to the task at hand.

About the Role

Swap is reinventing how nutrition care reaches patients and we’re growing quickly. As our Director of Business Operations, you’ll sit at the nerve-center of that growth, turning raw data, insights, and scrappy processes into a high-powered operating engine that lets the rest of the company run faster.

In your first 30 days you’ll launch a live KPI dashboard the leadership team will open every morning, tighten our finance and governance plumbing , and knock out one high-impact special project that removes real friction for clinicians or patients. You’ll do it as a “team of one” at the start, with direct access to the CEO and a blank canvas to build the systems you’ve always wished existed elsewhere.

This role is a chance to own the way a healthcare startup scales. You’ll wield AI tools to shorten learning curves for yourself and the rest of the team, then layer in your own judgment to ship solutions that stick. You’ll decide what not to do as ruthlessly as what must ship next, practicing the kind of focus that turns 10x ideas into 10x results.

As Swap’s footprint expands, so will your scope: you’ll define the next wave of Ops initiatives, shape strategic decisions, and see the direct impact of your work in the health outcomes of thousands of patients. If you’re hungry to learn new domains at lightning speed, obsessed with execution, and ready to build the operating backbone of a mission-driven company, this is the role for you.

Responsibilities

• Performance Metrics: Develop and maintain a comprehensive KPI/metrics dashboard to monitor and report on organizational performance.
• Financial Oversight: Manage basic finance functions, including budgeting, forecasting, and financial reporting. Maintain budget vs. actuals, cash-burn tracking, and investor-ready monthly reporting. Keep cap-table, contract log, and compliance calendar current and audit-ready
• Project Leadership: Scope, plan, and deliver high-impact initiatives (e.g. low/no-code automations) from idea to measurable result
• Continuously Improve Processes: Identify bottlenecks, ruthlessly prioritize fixes, and deploy scalable solutions using AI, RPA, or low-code tools
• Communication & Alignment: Surface the single most important focus area at any moment, articulate trade-offs, and keep leadership looped in with crisp written and verbal updates

Qualifications

• 5–8 years in business operations, rev-ops, FP&A, or analytics at a high-growth startup or scrappy business unit
• Demonstrated track record of personally shipping operational deliverables (e.g. dashboards, automations, migrations, etc)
• Solid grasp of budgeting, forecasting, and board-level financial reporting; able to “own the numbers” without an analyst bench
• Proven ability to learn unfamiliar domains fast leveraging AI tools to accelerate research while applying independent judgment
• Reputation for ruthless prioritization, bias for action, and finishing work on deadline
• Clear, concise communicator across Slack, decks, and live discussions
• Mission-driven; healthcare experience welcomed but not required

Benefits & Compensation

• $180,000 including bonus
• Hybrid work environment (2 days/week in-person)
• Health insurance
• 401k
• Unlimited PTO

Swap Health is an equal opportunity employer

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Finance, and General Business

• Industries

  Hospitals and Health Care and Retail Health and Personal Care Products

Referrals increase your chances of interviewing at Swap Health by 2x

Inferred from the description for this job

Medical insurance

401(k)

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