Director of Business Operations

Verdence Capital Advisors; Cockeysville (MD); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k

Educational Assistance

Wellness Reimbursement

PTO

Holidays

Parental Leave

Job summary

Verdence Capital Advisors is seeking an experienced Director of Business Operations to join its leadership team. Reporting to the COO, you will manage a 10+ person operations group across custodial and platform operations, driving scalable processes and technology adoption in a growing RIA.

You will supervise day-to-day operations, ensure client experience and service quality, and lead onboarding for acquisitions.

Qualifications

• Bachelor’s degree in business administration, finance, or related field.
• MBA or master's degree strongly preferred.
• Series 65 or equivalent.
• 10+ years in financial services operations.
• Experience leading cross-functional teams.
• Proven track record scaling operations in high-growth environment.

Responsibilities

• Supervise 10+ professionals across the firm with leadership and feedback.
• Set expectations for service quality and client experience.
• Oversee onboarding/training for new hires joining through acquisitions.
• Manage custodial relationships with Schwab and Fidelity.
• Oversee custodial platform access, permissions and security.
• Act as senior escalation point for custodial issues.
• Improve custodial processes and service delivery.
• Coordinate with Chief Compliance Officer to align with regulations.
• Oversee relationships with service providers (document management, e-signature, reporting, mail/courier).
• Ensure data quality and formulate reporting improvements using Verdence systems.
• Champion data discipline and tech tool effectiveness (e.g., AI).

Skills

Leadership

Operations management

Team management

RIA experience

Regulatory compliance

Technology aptitude

Education

Bachelor's in Business/Finance

MBA preferred

Series 65

Tools

Schwab

Fidelity

Orion

eMoney

Salesforce

SharePoint

Job description

Verdence Capital Advisors (VCA) is a $5.7 billion Registered Investment Advisor with 70 employees, serving ultra-high-net-worth families, business owners, executives, athletes, and entertainers. The firm provides comprehensive wealth management, including financial planning, portfolio strategy, alternative investments, estate planning, philanthropy, tax and legal coordination, and multigenerational legacy planning.

Explore our services, team and more at verdence.com.

The Role

We are seeking an experienced and strategicDirector of Business Operations to join our leadership team. Reporting directly to the COO, this position will support all business operations supporting our growing firm and manage a team of 10+ professionals across multiple functional areas. The ideal candidate will bring 10+ years of financial services operations experience and a proven track record of scaling operations, implementing technology solutions, and building high-performing teams in a large RIA environment. Experience integrating professionals from acquired firms is a plus.

What You’ll Own

• Serve as direct supervisor for 10+ professionals across the firm, providing day-to-day leadership, coaching, support, and ongoing feedback, including annual performance evaluations.
• Set expectations and maintain accountability for service quality, responsiveness, and client experience standards.
• Support onboarding and training of new hires and teams joining through acquisitions.

Custodial & Platform Operations

• Manage the firm's custodial relationships with Schwab and Fidelity.
• Oversee custodial platform access, permissions, and security administration.
• Serve as the senior escalation point for complex client and employee issues involving custodial platforms.
• Continuously evaluate custodial processes and service delivery for improvement opportunities.
• Coordinate with the Chief Compliance Officer to ensure operational processes, documentation standards, and client-facing workflows align with regulatory requirements.
• Oversee relationships with operational service providers, including document management, e-signature, reporting, and mail/courier vendors, ensuring service quality and cost effectiveness.
• Manage people and processes to ensure consistent data and document quality and completeness in Verdence systems.
• Champion data discipline to support accurate reporting and maximize effectives of systems and technology tools (i.e., AI).

What You’ll Bring

• Bachelor’s degree in business administration, Finance, Operations Management, or related field.
• MBA or master’s degree strongly preferred.
• Series 65 or equivalent industry registration.
• Minimum 10 years of operations experience within the RIA, financial services or other relevant field.
• Demonstrated experience managing teams, across multiple functions.
• Successful track record scaling operations in high growth environment.
• High emotional intelligence and ability to lead through periods of change.
• Working knowledge of custodial platforms and processes (Schwab, Fidelity, or comparable).
• Familiarity with Orion, eMoney, Salesforce and SharePoint are a plus.
• Strong comfort with technology and understanding of compliance within financial services.
• We maintain a highly professional environment. As a representative of our firm and stewards of our brand, employees are expected to dress in business professional attire.

Why Join Us

The compensation package for this position consists of a base salary (with eligibility for an annual bonus/commissions if applicable) as well as eligibility to participate in all company benefits offered by VCA. This includes, but is not limited to medical, dental, and vision insurance (all employer-paid), disability and life insurance, 401k, educational assistance, wellness reimbursement, PTO (no cap or accrual), holidays, and parental leave. The salary range for this position will be $90,000 to $160,000. Salary will be commensurate with experience, skills, credentials, and geographical location of each candidate.

The team at VCA, and their diverse skills, experiences and backgrounds, drive our ongoing success. We are committed to providing equal employment opportunities to all employees and applicants for employment.