Director of Business Development Operations

ADP, Inc.; Florham Park (NJ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short- and Long-Term Disability

Volunteer Time Off

Job summary

ADP, Inc. is seeking a seasoned Program Manager to drive large-scale initiatives with cross-functional teams. You will ensure on-time delivery of critical roadmap milestones while managing scope, budget, and quality.

The role emphasizes stakeholder communication, data analytics, and executive-level briefings to keep leadership informed of progress and risks. The ideal candidate brings extensive program management experience, strong collaboration skills, and the ability to translate complex

Qualifications

• 10+ years of Program Management experience.
• Experience with industry standard program management techniques, tools and best practices.
• Experience managing complex programs with integration across multiple work streams, suppliers and customer resources.
• Strong interpersonal communication and presentation skills.
• Ability to understand technical requirements.
• Uses a logical approach to improve processes and solve problems.
• Experience with non-technical, process and operations-related programs is required.
• Experience supporting a GM and communicating strategy goals with C-level executives.

Responsibilities

• Provides day to day program execution, directing issue resolution and risk mitigation.
• Develops and maintains executive-level briefing materials and schedules milestones.
• Tracks program budget and schedule, reporting status to stakeholders and adapting plans as needed.
• Leads cross-functional teams and coordinates inputs from Product Management, Operations, Compliance, Implementation, Service, legal and finance.
• Builds and sustains positive internal customer relationships to achieve outcomes.

Skills

Program Management

Stakeholder communication

Technical requirements understanding

Process improvement

Cross-functional collaboration

Executive support

Job description

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

The Program Manager executes program plans, developing bottoms‑up program plans to ensure schedule, budget and quality are maintained ensuring On‑Time Delivery of critical roadmap deliverables and strategies. The Program Manager leads the cross‑functional project teams to review program status and ensure individual milestones are achieved. This position is responsible for maintaining communication with and providing reports (both written and oral) to key stakeholders. The Program Manager is ultimately responsible for the overall program performance and success.

Essential Duties and Responsibilities:

• Provides day to day program execution: providing direction for issue resolution, support teams in risk definition/mitigation, provide program scope details, develop and implement program execution plan. .
• Develop and maintain/update presentation material for leadership reviews, create schedules with timelines for key milestones and provide visibility on important projects, establish and facilitate effective meetings, implement improvements and organize logistics of events (customer visits etc.)
• Collect, assemble and organize and analyze data in order to track and share metrics with minimal direction. Apply knowledge of policies, procedures, regulations to ensure progress toward deliverables.
• Develops executive level briefing and utilizes appropriate technologies to enable integration/collaboration.
• Develop and maintain program level schedule and budget; monitor and track execution of the plan and communicate status to all program/project participants; negotiate project changes and incorporate changes into project control systems to maintain work statements, cost and schedule baselines.
• Develop and sustain positive internal customer relationships and ensure we achieve superior customer satisfaction.

Other Duties and Responsibilities:

• Accountable to the Sr. Principal Program Manager of the Portfolio Management Office for all program performance.
• This a highly networked role that requires the ability to work under pressure and to challenging deadlines.
• Work with diverse team members to drive business outcomes at the program manager level.
• Manage the accuracy of deliverables and results and communicate to all stakeholders.
• Coordinate and review inputs from a variety of stakeholders, typically involving contributions from Product Management, Operations, Compliance, Implementation, Service, legal and finance..
• Prepare presentations/recommendations for diverse audiences, including executive leadership.
• Set clear scope boundaries to prevent scope creep and help assign appropriate resources.
• Demonstrate proficiency in applying program management best practices to complex project/programs.
• Meet all budget, schedule product performance, quality, reliability, manufacturability and production targets.
• Leads the risk management team to identify, track, quantify and evaluate program specific risks and establishes and executes mitigation strategies.
• Maintains involvement in all aspects of programs to identify and anticipate issues, seeks solutions, and ensures satisfactory and timely resolution of issues for the overall effectiveness of the program.

Qualifications Required:

• 10+ years' Program Management experience
• Experience with industry standard program management techniques, tools and best practices
• Experience managing complex programs includes integration activities across multiple work streams, multiple suppliers and customer resources.
• Strong Interpersonal communication and presentation skills.
• Ability to understand technical requirements.
• Uses a logical approach to improve processes and solve problems.
• Experience with non-technical, process and operations-related programs a must.
• Proven experience in being the right hand of a General Manager, working directly with C-level executives to develop and communicate strategy goals of the HCR Division.

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Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The compensation for this role is $0.00 - $0.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.