Director of Business Development-Client Services

Collins Building Services, Inc.; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading facilities management company in New York seeks a Director of Business Development to oversee the Client Services Department. Key responsibilities include developing business strategies, leading client acquisition efforts, and ensuring strong client relationships. The ideal candidate will have at least 7 years of experience in business development within facilities management or similar fields. An MBA is preferred. Competitive compensation is offered.

Qualifications

• 7+ years of progressive experience in business development.
• Proven track record of securing large-scale contracts.
• Strong understanding of NYC commercial real estate markets.

Responsibilities

• Develop a robust business development strategy.
• Lead client acquisition efforts in various sectors.
• Negotiate service agreements balancing client needs.

Skills

Business development expertise

Negotiation skills

Client relationship management

Communication skills

Education

Bachelor’s degree in Business, Marketing, or related field

MBA

Tools

CRM tools

Microsoft Office Suite

Business proposal software

Job description

ABOUT COMPANY

Joseph K. Collins founded Collins Building Services in 1988 as his vision of the ideal service organization. For over three decades, CBS continues to provide that quality. They have taken Joe’s singular vision and placed it in the hands of thousands of individuals to deliver it to you. By doing this, CBS has earned the reputation of having all levels of the organization involved which each facility they serve. Their leadership strives to stay personally involved in each account to empower their on-site management and ensure that all operations are performed to the CBS Standard of Excellence.

CBS has chosen to unite their commitments to transparency and engagement with commitments to innovation and development to secure your success. Using their comprehensive Green cleaning program, cutting edge equipment and our proprietary on-line quality assurance, CBS teams consistently employ the most effective and rewarding ways to serve our clients.

Today, Collins Building Services, Inc. is one of the largest facilities management firms in the Tri-State area, proudly serving many of the regions premier building owners and managers, corporations, and institutions. With 4,000 employees serving a portfolio of over 140 million square feet, CBS has the expertise and the skills to deliver you CBS Excellence.

POSITION

Reporting to the Vice President, Client Services, the Director of Business Development will oversee all aspects of the daily operation of the Client Services Department. With direct oversight of the Client Services team to ensure that open lines of effective communication exist with all levels of management throughout the organization, as well as external clients, this role will include the identification of new business opportunities, strengthening of existing client relationships, and facilitating consistent revenue/profitability growth across all lines of business.

KEY RESPONSIBILITIES

Strategic Leadership & Market Expansion

• Develop, document, and execute a robust business development strategy to accelerate growth and market penetration;
• Identify emerging opportunities, industry trends, and competitive positioning to inform strategic planning;
• Collaborate daily with executive leadership to align business development initiatives with organizational goals.

Client Engagement & Relationship Management

• Lead high-impact client acquisition efforts, targeting key decision-makers across real estate, healthcare, education, and government sectors;
• Foster long-term client relationships through consultative engagement, service optimization, and value-driven solutions;
• Represent the company at industry events, trade shows, and networking forums to enhance brand visibility and market reach.

Proposal Development & Contract Negotiation

• Oversee the development of compelling proposals, RFP responses, and presentations in collaboration with CBS cross-functional teams;
• Negotiate service agreements and contracts that balance client needs with operational and financial objectives.

Operational Collaboration & Team Leadership

• Partner closely with Accounting, Human Resources, and Operations to ensure seamless service delivery and superior client satisfaction;
• Oversee the Client Services team to ensure that open lines of effective communication exist with all levels of management throughout the organization, as well as external clients;
• Foster a culture of performance, accountability, and innovation.

QUALIFICATIONS

• Bachelor’s degree in Business, Marketing, or related field required. MBA is highly preferred;
• 7+ years of progressive experience in business development, preferably in facilities management or janitorial services;
• Proven track record of securing large-scale contracts and driving revenue growth;
• Strong understanding of NYC urban/suburban commercial real estate and institutional markets;
• Excellent communication, negotiation, and presentation skills;
• Demonstrated proficiency in CRM tools, Microsoft Office Suite, and business proposal software;
• Demonstrated ability to lead and motivate a diverse team of Client Services professionals.