Precision Science, a growing animal health pharmaceutical and nutraceutical manufacturing company, is seeking an experienced and results-driven Director of Business Development & Client Relations to lead new business development, strengthen strategic customer relationships, and drive profitable revenue growth.
We are looking for a dynamic commercial leader with a proven track record of securing new business, navigating complex sales cycles, developing high-performing teams, and building lasting customer partnerships.
The ideal candidate is a strategic thinker, skilled negotiator, and hands-on leader who thrives in a manufacturing environment and understands how to turn business opportunities into long-term customer relationships.
This positions comes with benefits, paid time off, holiday pay and 401k match.
KEY RESPONSIBILITIES:New business
- Develop and execute a focused prospecting strategy for animal health pharmaceutical and nutraceutical opportunities that fit Precision Science capabilities and capacity.
- Create new customer relationships through direct outreach, referrals, industry networks, trade shows, and targeted marketing. Personally lead priority opportunities through long sales cycles.
- Qualify customer needs, decision makers, funding, volume, timing, technical requirements, switching barriers, and expected economics before committing significant resources.
- Coordinate requests for quotation, proposals, pricing, statements of work, commercial negotiations, and internal approvals. Maintain clear next steps and decision gates in the CRM.
- Transfer awarded business to the account and project teams with documented scope, pricing assumptions, milestones, risks, and customer commitments. Remain executive sponsor through launch.
Grow and protect client relationships
- Guide the account team in maintaining growth plans, customer forecasts, price reviews, and risk assessments for strategic accounts. Build seniorlevel customer relationships without displacing Account Manager ownership.
- Support crossselling, additional product programs, and profitable account expansion. Address service recovery with Operations and Quality while keeping customers accurately informed.
- Review account economics with Finance, including margin, working capital, inventory obligations, and the financial consequences of changes in scope or demand.
Develop the team and commercial discipline
- Hire, coach, assess, and develop commercial staff. Use questions, observation, clear expectations, and constructive feedback to build independent judgment and accountability.
- Lead weekly pipeline reviews, regular coaching, monthly commercial forecasting, and quarterly strategic account reviews. Establish individual goals and documented development plans.
- Partner with outside marketing resources and represent Precision Science at customer meetings and industry events. Share useful market intelligence across the
Leadership Team.
- Follow company policies and improve commercial processes, systems, and reporting. Compete persistently in the market while treating colleagues and customers with respect.
Qualifications:
- Bachelor’s degree in a related field preferred; equivalent combination of education and demonstrated technical expertise will be considered.
- At least ten (10) years of peoplemanagement experience and demonstrated business development experience that includes personally originating and winning new clients.
- Three to five years in pharmaceutical, nutraceutical, or comparable contract manufacturing preferred; experience in consumerpackaged goods and procurement oversight preferred but not mandatory.
- Evidence of profitable revenue growth, successful account development, and constructive team leadership in complex businesstobusiness sales. Ability to manage long sales cycles and negotiate on value and economics.
- Financial literacy, critical thinking, effective communication, and proficiency with CRM and ERP information. Ability to collaborate with manufacturing and technical teams and learn unfamiliar products and processes.
- Ability to work onsite in Phoenix and travel for customer and industry needs; up to 10% travel.
- Willingness to provide the defined interim procurement leadership temporary assignment.
Essential Skills:
- Proven track record of securing new business tied to an 18+ month selling cycle
- Critical thinking.
- Passion for learning, continuous learner.
- World class follow up and follow through with a high sense of urgency and bias for action.
- Solid negotiation skills
- Proven track record of working with team to develop and execute company strategies.
- Strong EQ Emotional intelligence.
Work Environment:
- Work includes onsite (no remote) office work and computer activities, customer meetings, travel, and visits to manufacturing, warehouse, and laboratory areas with applicable safety training and protective equipment.
- Production areas may involve dust, moisture, odors, and noise.