Director of Branch Operations

CK Supply, Inc.; St. Louis (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Open-book management

ESOP (Employee Stock Ownership Plan)

401(K) with company match

Health Insurance

Job summary

CK Supply, Inc. is seeking a Director of Branch Ops to drive profitability across branch stores while fostering a culture of customer satisfaction and employee engagement.

Responsibilities include implementing company policy for customer service, overseeing daily operations, and leading a team with quarterly 1:1s and weekly leadership reviews. Travel to multiple branches is required; the role demands strong leadership and results orientation.

Qualifications

• Bachelor's degree or higher required.
• 5 years of management experience in a similar role.
• Welding equipment and gas knowledge preferred.
• Excellent verbal and written communication skills.
• Ability to manage diverse individuals professionally.
• Proficient with standard office equipment and software.

Responsibilities

• Implement and execute company policy and strategy for customer service and branch operations.
• Oversee daily functions and ensure policies are followed.
• Conduct quarterly check-ins with direct reports.
• Lead weekly leadership reviews with regional managers.
• Monitor retail sales and accountability for all branches.
• Travel to CK Supply branch locations in IL, MO, and KS.

Skills

Leadership

Customer service

People management

Communication

Adaptability

Education

Higher Education Degree

Tools

MS Office Suite

Job description

How You Will Make a Difference

A successful Director of Branch Ops not only focuses on making all branch stores profitable but also emphasizes a culture of customer satisfaction and employee engagement. The ability to balance the demands of managing a team, meeting business goals, and maintaining a high standard of customer service is imperative.

How You Will Make a Difference

A successful Director of Branch Ops not only focuses on making all branch stores profitable but also emphasizes a culture of customer satisfaction and employee engagement. The ability to balance the demands of managing a team, meeting business goals, and maintaining a high standard of customer service is imperative.

Success Essentials

Strong Leadership and People Management Skills

Displays strong leadership with staff by building up team, resolving conflict, and mentoring positive working relationships. Ability to practice active listening and provide recognition and feedback.

Sales and Business Acumen

A self-starting, goal-oriented individual with the ability to analyze performance metrics and upsell and/or cross-sell products.

Organization, Adaptability, and Flexibility

Must be very organized and maintain a system where projects are prioritized and able to be completed in a fast-paced, quick-changing environment.

Ck Supply Core Values

Please read slowly these are non-negotiables and we are going to ask you about them in the interview!

• Driven - Hardworking, Dedicated, Dependable, Desire to be the Best
• Passionate - Positive Attitude, Appearance, Pride, Love What We Do
• People-Oriented - Honest, Respectful, Trust-Worthy, Integrity
• Solutions-Focused - Knowledgeable, Creative, Problem-Solvers

Primary Duties And Responsibilities

• Implement and execute on company policy and strategy as it pertains to customer service and branch operations.
• Overseeing daily functions, promoting company policies & complying with guidelines.
• Quarterly check-ins with your team of direct reports.
• Weekly L10's with the assistance from regional branch managers
• Monitoring retail sales and accountability for all branches
• Regular visits and travel to all branch stores in IL, MO, and KS
• Accountable for performance on key scorecard metrics for each branch
• Administrative sales and customer service support for all sales groups including Retail/Counter Sales, Inside Sales, Outside Sales and Tech Center.
• Support CK relationship with outside organizations (MCA, ASA, SMACNA, AWS, etc)
• Serve on the product committee and other committees as needed
• Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
• Other duties, as assigned

Qualifications/ Requirements

• Higher Education Degree
• 5 years management experience in a similar type of role
• Preferred welding equipment and gas knowledge
• Excellent verbal and written communication skills
• Must be able to handle diverse individuals and situations in a professional manner
• Proficient in operating office equipment, including but not limited to computer, phone, fax machine, etc...
• Proficient in basic computer software including but not limited to Microsoft Office Suite
• Ability to move and handle merchandise up to 50lbs.
• Must be able to sit for long periods of time as well as ability to stoop, twist, kneel and bend

WHY YOU WILL LOVE WORKING HERE

Headquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for over 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values.

CK is growth-minded, looking to be the dominant distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way.

Our mission is to provide CK employee-owners with a safe work environment that is challenging, productive, fun and rewarding.

• Competitive salary
• Employee and Family owned
• Open-book management
• Company focus on developing employees through training
• Strong brand and reputation in the market
• Competitive Medical, Dental, Vision, Long-Term Disability
• Optional, high deductible, 100% employer paid Health Insurance
• Company-Paid Short-Term Disability & Life Insurance
• HSA Account with Company Contribution
• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement Program
• ESOP (Employee Stock Ownership Plan) Retirement Plan
• 401(K) with company match
• $200 Gym Reimbursement
• Paid Time Off
• Optional Company Cell Phone

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Cee Kay Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).