Customer Service Representative

Cee Kay Supply; St. Louis (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Employee ownership (ESOP)

401K with company match

Paid Time Off

Medical benefits

Job summary

Cee Kay Supply, Inc. (CK Supply) in Missouri seeks a Customer Service & Counter Sales representative to engage customers in person, by phone, and via email.

You will prepare quotes, process orders, coordinate with vendors, and assist customers with product selection and availability while supporting warehouse tasks and maintaining safety standards. The role emphasizes customer experience, product knowledge, and willingness to wear multiple hats to help the team meet goals and deliver exceptional

Qualifications

• High school diploma or equivalent required.
• 5 years customer service experience in same or similar industry preferred.
• Experience in welding and specialty gas environment is a plus.
• Strong math, analytical ability and attention to detail.
• Ability to learn and use computer software quickly and accurately.

Responsibilities

• Engage with a wide variety of customer requests and resolve issues to exceed expectations.
• Provide on-the-spot creative solutions for industrial and specialty gas needs.
• Become an expert on CK Supply offerings through training and initiative.
• Organize and maintain showroom and retail areas for a pleasant customer experience.
• Assist Inside Sales and Warehouse as needed.
• Coordinate with Account Managers on pricing, leads and quotes, while following safety guidelines.

Skills

Customer service

Sales

Communication

Teamwork

Adaptability

Education

High School Diploma or equivalent

Tools

Cash register

Job description

HOW YOU WILL MAKE A DIFFERENCE

Participate in day-to-day customer service, inside sales, and on-site sales activities. Handle all aspects of the customer experience-over the phone, in person, and through email-while ensuring a high level of satisfaction and technical know-how. Support Inside Sales by preparing quotes, processing orders, coordinating with vendors, and assisting customers with product selection and availability. Provide Warehouse support as needed, including order picking, staging, inventory handling, and maintaining an organized and safe work environment. This role represents all of the company's products and services within the Welding, Gas, and Specialty Gas industry while staying current with industry regulations, guidelines, and compliance requirements for the company.

SUCCESS ESSENTIALS

A successful candidate for this role will:

• Be friendly and outgoing to all customers and guests
• Be self-motivated and able to work independently after being fully trained
• Use creative and innovative problem-solving to assist customers with problems in a safe and responsible manner
• Provide knowledgeable product information and an exceptional customer experience every day

CK SUPPLY CORE VALUES

Please read slowly these are non-negotiables and we are going to ask you about them in the interview!

• Driven - Hardworking, Dedicated, Dependable, Desire to be the Best
• Passionate - Positive Attitude, Appearance, Pride, Love What We Do
• People-Oriented - Honest, Respectful, Trust-Worthy, Integrity
• Solutions-Focused - Knowledgeable, Creative, Problem-Solvers

PRIMARY DUTIES AND RESPONSIBILITIES

As a highly visible and professional ambassador of CK Supply, the Customer Service & Counter Sales position is essential to the business operations.

• Engage with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts and exceeding expectations for everything the company has to offer
• Provide "on the spot" creative solutions for customer issues in the industrial as well as the specialty gas fields as needed
• Become an expert at everything CK Supply offers through training opportunities and taking the initiative to ask questions
• Organize, clean, and maintain the showroom and retail area of responsibility to ensure a pleasant experience for all customers and guests
• Perform effectively under stress, while maintaining a positive and professional attitude
• Be willing to wear multiple hats and go above and beyond to get the job done to assist the customer including troubleshooting issues over the phone on a regular basis
• Exercise sound judgement and business acumen to make decisions that will improve results and help surpass goals for the company
• Assist with Inside Sales and in the Warehouse as needed
• Communicate with the customer's Account Managers to coordinate pricing and to discuss leads and quotes
• Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
• Adhere to the CK Core Values through behavior and words
• Other duties, as assigned, within the job classification and business

QUALIFICATIONS/ REQUIREMENTS

• High School Diploma or equivalent, required
• 5 years of customer service experience in same or similar industry, preferred
• Experience within the welding and specialty gas environment is a plus
• Experience in quality control, strong math background, analytical or ability to communicate standards and attention to detail is a must
• Ability to learn and use computer software programs fast and accurately
• Ability to use a cash register and provide correct change

PHYSICAL REQUIREMENTS

• Prolonged periods working on feet performing repetitive actions that entail frequent bending and stooping.
• Ability to read, count and write to accurately complete paperwork
• Must be able to verbally communicate with the rest of the production team and with customers.
• Must be able to hear customers to help them with their needs.
• Must be able to lift or move products up to 75 pounds at a time.
• Visual acuity as needed to read instructions, operate machines, and inspect parts produced.

WHY YOU WILL LOVE WORKING HERE

Headquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for over 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values.

CK is growth minded, looking to be the dominate distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way.

Our mission is to provide CK employee-owners with a safe work environment that is challenging, productive, fun and rewarding.

• Competitive salary
• Employee and Family owned
• Open-book management
• Company focus on developing employees through training
• Strong brand and reputation in the market
• Competitive Medical, Dental, Vision, Long-Term Disability
• Company-Paid Short-Term Disability & Life Insurance
• HSA Account with Company Contribution
• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement Program
• ESOP (Employee Stock Ownership Plan) Retirement Plan
• 401(K) with company match
• Paid Time Off

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Cee Kay Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).