Counter Sales

CK Supply; Riverside (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Employee and Family owned

Open-book management

Training opportunities

ESOP (Employee Stock Ownership Plan)

401(K) with company match

Paid Time Off 15 Days

HSA Account with Company Contribution

Job summary

CK Supply, Inc. is seeking an on-site Customer Service and Sales associate to represent our welding, gas, and specialty gas products. You will handle customer interactions by phone, in person, and email, delivering expert product knowledge and a high level of service.

Key duties include showroom upkeep, problem-solving, and collaboration with the Territory Manager on pricing and leads. A strong emphasis on safety and a positive customer experience is required.

Qualifications

• High School Diploma or equivalent required.
• 5 years of customer service experience in same or similar industry preferred.
• Experience in welding and specialty gas environment is a plus.
• Ability to learn and use computer software programs quickly and accurately.
• Ability to lift merchandise/equipment up to 75 pounds and stand for long periods.
• Ability to read, count and write to complete paperwork; provide correct change.

Responsibilities

• Engage with a wide variety of customer requests; troubleshoot and exceed expectations.
• Provide on-the-spot creative solutions for customer issues in industrial and specialty gas fields.
• Become an expert on CK Supply offerings through training and initiative.
• Organize and maintain showroom and retail area for a pleasant customer experience.
• Collaborate with Territory Manager to coordinate pricing and discuss leads and quotes.
• Follow safety guidelines and wear required PPE.
• Support multiple roles as needed to assist customers.

Skills

Customer service

Sales

Communication

Problem solving

Safety awareness

Education

High School Diploma or equivalent

Tools

Cash register operation

Job description

How You Will Make a Difference

Actively participate in day-to-day customer service and on-site sales. Handle all aspects of the customer experience, over the phone, in person and in email communication ensuring a high level of satisfaction and technical know-how. Daily activities will be representing all of the company's products and services within the Welding, Gas, and Specialty Gas industry while also staying current with industry regulations, guidelines and compliance for the company.

How You Will Make a Difference

Actively participate in day-to-day customer service and on-site sales. Handle all aspects of the customer experience, over the phone, in person and in email communication ensuring a high level of satisfaction and technical know-how. Daily activities will be representing all of the company's products and services within the Welding, Gas, and Specialty Gas industry while also staying current with industry regulations, guidelines and compliance for the company.

Success Essentials

• Be friendly and outgoing to all customers and guests
• Be self-motivated and able to work independently after being fully trained
• Use creative and innovative problem-solving to assist customers with problems in a safe and responsible manner
• Provide knowledgeable product information and an exceptional customer experience every day

Ck Supply Core Values

Please read slowly these are non-negotiables and we are going to ask you about them in the interview!

• Driven - Hardworking, Dedicated, Dependable, Desire to be the Best
• Passionate - Positive Attitude, Appearance, Pride, Love What We Do
• People-Oriented - Honest, Respectful, Trust-Worthy, Integrity
• Solutions-Focused - Knowledgeable, Creative, Problem-Solvers

Primary Duties And Responsibilities

• Engage with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts and exceeding expectations for everything the company has to offer
• Provide "on the spot" creative solutions for customer issues in the industrial as well as the specialty gas fields as needed
• Become an expert at everything CK Supply offers through training opportunities and taking the initiative to ask questions
• Organize, clean, and maintain the showroom and retail area of responsibility to ensure a pleasant experience for all customers and guests
• Perform effectively under stress, while maintaining a positive and professional attitude
• Be willing to wear multiple hats and go above and beyond to get the job done to assist the customer including troubleshooting issues over the phone on a regular basis
• Exercise sound judgement and business acumen to make decisions that will improve results and help surpass goals for the company
• Communicate with the customer's Territory Manager to coordinate pricing and to discuss leads and quotes
• Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
• Adhere to the CK Core Values through behavior and words
• Other duties, as assigned, within the job classification and business

Qualifications/ Requirements

• High School Diploma or equivalent, required
• 5 years of customer service experience in same or similar industry, preferred
• Experience within the welding and specialty gas environment is a plus
• Experience in quality control, strong math background, analytical or ability to communicate standards and attention to detail is a must
• Ability to learn and use computer software programs fast and accurately
• Ability to stoop, twist, bend, kneel, and lift merchandise/equipment up to 75 pounds
• Ability to stand for long periods of time
• Ability to read, count and write to accurately complete paperwork
• Ability to use a cash register and provide correct change

WHY YOU WILL LOVE WORKING HERE

Headquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for over 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values.

CK is growth minded, looking to be the dominate distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way.

Our mission is to provide CK employee-owners with a safe work environment that is challenging, productive, fun and rewarding.

• Competitive salary
• Employee and Family owned
• Open-book management
• Company focus on developing employees through training
• Strong brand and reputation in the market
• Competitive Medical, Dental, Vision, Long-Term Disability
• Company-Paid Short-Term Disability & Life Insurance
• HSA Account with Company Contribution
• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement Program
• ESOP (Employee Stock Ownership Plan) Retirement Plan
• 401(K) with company match
• 15 Days Paid Time Off

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Cee Kay Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).

This is a safety-sensitive position and requires a clean drug screen prior to hire. Due to the medical testing limitations at this time, the presenceTHC/marijuana is prohibited and will result in an offer being rescinded.