Director of Bookstore

HOUSING WORKS INC; New York (NY); Sur place; USD 90 000 - 95 000; Plein temps

Avantages offerts par ce poste

Healthcare plans

PTO up to 30 days

Educational benefit

Résumé du poste

Housing Works is seeking a Director for the Housing Works Bookstore to lead consumer experience, profitability, and fundraising efforts. The role drives strategic vision, develops new businesses, and oversees the volunteer program within the dynamic Bookstore Cafe and related events.

You will coordinate with senior leadership, board members, and departments to optimize operations, partnerships, and customer engagement while maintaining Housing Works’ social enterprise mission.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 8–10 years minimum experience in managerial event execution or hospitality sales/service.
• Proficiency with Microsoft Office and Salesforce.

Responsabilités

• Develop and implement annual business plans with SVP Retail/Bookstore Board to reach revenue goals.
• Create a marketing strategy and oversee sales across all segments.
• Evaluate events for profitability and maintain a positive customer experience consistent with the brand.
• Oversee food and beverage strategy and ensure health code compliance.
• Lead volunteer program and manage staff, scheduling, training and inventory.

Connaissances

Leadership

Budgeting

Vendor management

Customer service

Event planning

Formation

College degree preferred

Outils

Microsoft Office

Salesforce

Description du poste

Compensation Range: $90,000-$95,000 commensurate with experience.

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Director, Housing Works Bookstore will serve as the creative lead for all business segments of the Bookstore and will provide strategic direction to all efforts. The Director is responsible for the consumer experience and profitability of the Bookstore and is responsible for presenting a coherent vision and implementing activities to realize strategic goals. This individual must drive consumer engagement and fund-raising efforts for the Bookstore and is expected to develop new and expanded businesses using the uniqueness of the space and its prime location. This position will also oversee the Volunteer Program as the Bookstore attracts the largest volunteer segment of all the businesses. The Director, Housing Works Bookstore is part of the senior management team of Business Enterprises working closely with the SVP of Retail, the Digital Strategist, Asset Protection Manager, and the Thrift Administrative Team.

Essential Job Functions:

Primary:

• Develop and implement annual business plans working with the SVP of Retail and/or Bookstore Board of Directors to reach and surpass monthly revenue and profitability goals, adjusting strategic initiatives as necessary in order to meet the plan goals.
• Develop a marketing strategy and oversee sales of all business segments.
• Evaluate private and public events held within the venue, evaluating each sale/rental for profitability and adjust the strategy as applicable, establishing and maintaining a positive customer experience and customer focused environment that complies with Housing Works overall brand strategy.
• Develop and oversee daily food and beverage strategy and ensure compliance to all applicable health codes/laws.
• Share calendar and coordinate/cooperate with the retail and marketing administrative team for all leads, referrals, holds, and availability in the Housing Works Bookstore Cafe for both private and public events and promotional campaigns.
• Ensure that all client queries are executed properly from lead to final contract signing. This includes tracking and reporting on inquires that do not lead to a final sale as well as all completed contracts.
• Oversee and support all negotiations and outstanding disagreements with consumers/clients.
• Supervise operations, logistics, branding, and event execution for the Housing Works Bookstore Cafe, including staffing (per diem and full time as applicable), staff/volunteer training and development, inventory management, sales, and merchandising.
• Leverage metrics and experiments to evolve the Bookstore Cafe to be more results oriented and meet expected KPIs: customer service scores, conversion rates, revenue, expand/increase email customer base, avg sale, avg unit, average selling price and event profitability.
• Spearhead revenue generating partnerships and sponsorships which elevate the brand and bring new audiences into the space.
• Oversee all aspects of the volunteer program, both for the Bookstore and Thrifts, including the internal internship programs.

Secondary:

• To develop, cultivate and uphold strong relationships and communication with vendors, clients, customers, and internal support teams.
• Responsible for recruiting, interviewing, hiring, on-boarding, and training of bookstore management team; ensuring organizational goals and direction, including conducting progressive counseling as necessary.
• Ensure that food and beverage inventory purchases are streamlined to provide maximum revenue with minimum investment cost, and all inventory controls are executed and in compliance to established policy and procedures.
• Complete ROI reporting on all events within the established time period.
• Working with the In-Kind team, continue to improve Housing Works’ scheduling, collection and delivery of donations from corporate and individual donors.
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Impart a culture of fundraising/giving while continuing to embrace social enterprise values.
• Perform other duties as directed by your supervisor, CRO, President and Thrift Shop board members.

Educational Requirements

• High school Diploma or equivalent, college degree preferred
• 8 to 10 years minimum experience in managerial level event execution and/or sales and service within the hospitality business
• Must be proficient in Microsoft Office (Word, Excel, Outlook, Powerpoint) and have knowledge of SalesForce
• Some Human Resource principles
• A sense of urgency, high energy and a “roll-up-your-sleeves” attitude. Hands-on and excellent at working in a lean structure with a small and focused team
• NYS TIPS Certification
• NYC Food Protection Certificate

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.