Director of Behavioral Health Crisis Response

Azza HealthCare Agency; Omak (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

Azza HealthCare Agency seeks a Director of Crisis Services to lead and expand community crisis programs, overseeing crisis response and mobile outreach. The role requires strong leadership and collaboration with hospitals, law enforcement, and community partners to strengthen crisis pathways.

The position emphasizes trauma-informed, client-centered care, staff development, and data-driven program improvement within a comprehensive behavioral health framework.

Qualifications

• Leadership experience with staff development in behavioral health.
• Knowledge of trauma-informed care and client-centered approaches.
• Experience ensuring quality, safety, and regulatory compliance.
• Strong relationship-building and cross-system collaboration.
• Ability to use data to guide program improvement.

Responsibilities

• Direct 24/7 crisis response operations and coordinate mobile outreach.
• Partner with hospitals, law enforcement, and community stakeholders to strengthen crisis pathways.
• Manage and develop clinical and support staff through training, supervision, and performance support.
• Ensure trauma-informed, client-centered service delivery and uphold a culture of respect and inclusivity.
• Oversee quality assurance, safety, and regulatory compliance.
• Drive program development and continuous improvement using data.
• Collaborate across teams to align goals, improve outcomes, and support effective service coordination.

Skills

Leadership

Trauma-informed care

Quality & Compliance

Collaboration

Data-driven

Job description

Director of Crisis Services

to lead and expand community crisis programs, overseeing crisis response and mobile outreach.

Key Responsibilities

• Direct 24/7 crisis response operations and coordinate mobile outreach.
• Partner with hospitals, law enforcement, and community stakeholders to strengthen crisis pathways.
• Manage and develop clinical and support staff through training, supervision, and performance support.
• Ensure trauma-informed, client-centered service delivery and uphold a culture of respect and inclusivity.
• Oversee quality assurance, safety, and regulatory compliance.
• Drive program development and continuous improvement using data.
• Collaborate across teams to align goals, improve outcomes, and support effective service coordination.

Qualifications & Skills

• Strong leadership and staff management capabilities.
• Knowledge of trauma-informed care and client-centered practices.
• Experience ensuring quality, safety, and compliance in behavioral health settings.
• Excellent relationship-building and cross-system collaboration skills.
• Ability to use data for program improvement and operational effectiveness.