DIRECTOR OF BANQUETS

Flik Hospitality Group; Austin (TX); On-site; USD 78,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Flik Hospitality Group is seeking a Director of Banquets to lead the daily front-of-house food & beverage operations, manage scheduling and beverage inventory, and continually innovate offerings. The role requires coordinating staff across events, liaising with clients and internal teams, and upholding service standards.

The position emphasizes budget management, staff training, and ensuring exceptional guest experiences during conferences and banquets.

Qualifications

• Fluent in English; Spanish a plus.
• Willing to lead by example with a warm, friendly attitude.
• Strong organizational and communication skills.
• Knowledge of hotel F&B operations, especially banquets.
• 3+ years’ experience as banquet manager or similar.

Responsibilities

• Coordinate and organize staff and maintain service standards.
• Act as client liaison and coordinate with internal departments to deliver quality service.
• Ensure conference rooms are set up per sheets and events run smoothly.
• Attend pre-conference meetings and maintain compliance with health regulations.
• Maintain budgets and train staff to Platinum Service standards.

Skills

English fluency

Spanish (nice to have)

Leadership

Customer service

Microsoft Office

Micros & Opera Systems

Communication

Banquet operations

Education

Associate/Bachelor’s degree preferred

Tools

Micros

Opera Systems

Job description

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Director of Banquets will be responsible for leading the daily operation of the front of house food & beverage operation, taking ownership of scheduling associates, ordering and maintaining inventory of beverage as well as continuously innovating offerings.

Flik Hospitality Group

Salary: $78000 - $80000 / year

Key Responsibilities

• Coordinate and organize staff and maintain standards of service.
• Act as the client liaison as well as communicate with other internal departments to deliver quality service
• Ensure that all meeting rooms are set up correctly based on set up sheets
• Assign pre/post event duties before every event through information gathered from Salesforce system
• Attend pre-conference meetings with Conference Services staff to ensure attention to all event details
• Maintain cleanliness and compliance with Department of Health and Human Services regulations
• Design sequence of service based on group needs and ensure proper scheduling of staff to execute
• Ensure frequent and consistent communication with client contacts throughout event
• Control payroll and maintain all necessary records for compliance
• Coordinate and execute event operation with service staff, ensure appropriate setup of conference rooms
• Maintain highest levels of quality performance by servers, consistent reinforcement and training to promote guest satisfaction
• Ensure proper accounting of beverage consumption throughout events based on group needs, as well as accuracy of banquet checks alongside Conference Services team.
• Attend all department leadership meetings as well as daily morning meetings with management staff
• Host daily shift meetings with banquet service staff to ensure proper handling of group details
• Serve as Allergy Expert and contact person to ensure accommodations for all guests with specific dietary needs and requests
• Act as liaison between culinary operation, front of house service operation, client, and Conference Services department for smooth flow of every event
• Maintain and influence yearly departmental budget, prepare and promote adjustments based on business needs. Conduct frequent training to ensure staff follow Platinum Service standards
• Perform other duties as required by General Manager and Client

Qualifications

• Fluent in English language skills, proficiency in Spanish is a plus
• Willing to lead by example, maintain warm & friendly attitude toward internal and external guests,
• Service-oriented team player
• Computer Literacy including knowledge of Micros & Opera Systems
• Strong organizational skills
• Strong verbal & written communication skills
• Knowledge of hotel food & beverage operation, specifically in banquets
• Knowledge of beverage trends and innovative bartending
• A minimum of 3 years’ experience as a banquet manager or similar job role preferred
• Associate/Bachelor’s degree preferred.

Physical Requirements

• Must be able to stand for extended periods of time.
• Must be able to read, write, and speak in English.
• Occasionally lifting or pushing up to 50 lbs.
• Must have basic knowledge of Microsoft Office and other computer functions
• Expected to maintain proper professional business attire appearance.
• Expected to be cleanly groomed and maintain proper hygiene, per employee handbook requirements.

Associates At Flik Hospitality Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.