Director of Auxiliary Services

Oakland Community College; Auburn Hills (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Oakland Community College in Auburn Hills, MI seeks a leader to direct the college's auxiliary services, including conference services, bookstore, and food service. You will ensure excellent service levels, manage budgets, and coordinate with Facilities, IT, Catering and Marketing.

The role requires five years of supervisory experience in auxiliary services or hospitality, a Bachelor's degree in a related field, and proficiency with Microsoft Office and scheduling software.

Qualifications

• Five (5) years’ supervisory experience in auxiliary services, hospitality, event and rental management preferred.
• Bachelor’s Degree in Hospitality, Business, Management or related area is required.
• Proficient with Microsoft Word, Excel, Outlook and scheduling software.
• Ability to provide excellent customer service to internal and external customers.
• Willingness to travel between campuses.

Responsibilities

• Plan and direct short- and long-range auxiliary services objectives and resources.
• Promote conference and meeting space to internal and external customers.
• Oversee bookstore, catering, vending, and rental operations.
• Coordinate with Facilities, IT, Marketing and Communications on events.
• Prepare monthly operational reports, budgets, and trends.
• Hire, develop, and evaluate departmental staff.
• Ensure health, safety, and regulatory compliance.

Skills

Customer service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Scheduling software

Vendor management

Education

Bachelor’s Degree in Hospitality, Business, Management or related area

Job description

Provides administrative direction and leadership for the auxiliary service operations of the College. Responsible for ensuring appropriate service levels are provided in a cost-effective manner to students, faculty, staff and the community through the college’s auxiliary activities: conference services, bookstore, food service, including catering, vending, and markets. This position is expected to work in a multi-cultural diverse working environment.This description is intended to indicate the types of duties and responsibilities requested of the employee assigned this title. It is not intended to be an exhaustive list of all the duties and responsibilities that may be required:

• Plan and recommend objectives, methods and resources for the short and long-range auxiliary services of the College; evaluate the performance of the auxiliary services and implement procedural changes to accommodate current and future needs.
• Recommend policies and procedures relating to the auxiliary business practices of the College.
• Collaborate in promoting and marketing available conference and meeting space to internal and external customers.
• Ensure concierge level service to internal and external customers of conference and meeting space.
• Coordinate support for internal and external meetings and events with Facilities, IT, catering, Marketing and Communications and other areas as necessary.
• Responsible for facility license/rental agreements, and preparation of invoicing to the internal and external customers.
• Review and maintain auxiliary contracts including bookstore, rental space, food service including, catering, and vending; make recommendations as necessary.
• Evaluate software needs of the auxiliary services and make recommendations.
• Serve as the liaison between the College and the auxiliary services vendors including catering for internal and external events; provide oversight as needed.
• Provide leadership for bookstore operations including academic department faculty and student services support, and problem resolution with the vendor.
• Prepare monthly operational reports, trends and forecasts; prepare and monitor budgets.
• Meet with vendors, as needed, to review performance and make recommendations.
• Plan for human resource needs and organizational development.
• Hire, evaluate, discipline and develop departmental support staff.
• Adhere to health safety, fire and departmental regulations working closely with the department of environmental health and safety, and risk management.
• Perform other duties as assigned.

• Ability to provide excellent customer service to internal and external customers. Proficient working knowledge of Microsoft Word, Excel, Outlook and various software applications, such as scheduling software.
• Usual office conditions. Hours beyond the normal working day will be required. Travel between campuses and to off-campus locations required. Some travel involved for professional meeting activities.

EDUCATION:

Bachelor’s Degree in Hospitality, Business, Management or related area from an accredited institution is required. Transcripts must be submitted with the application.

EXPERIENCE:

Five (5) years’ supervisory experience. Emphasis in auxiliary services, hospitality, event and rental management preferred. Demonstrated supervisory and leadership ability.