Director of Assessment & Referral

The BridgeWay; North Little Rock (AR); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Medical, dental, vision benefits

401(k) with company match

Tuition reimbursement

Job summary

The BridgeWay in Arkansas seeks a Director of Assessment and Referral to direct and coordinate the hospital's admissions and referral processes, ensuring smooth patient flow and compliance with Joint Commission standards.

You will supervise the Assessment and Referral department, receive inquiries, assess admissions, referrals, and participate in business development while upholding high-quality patient care; RN or social work background preferred.

Qualifications

• Master’s Degree in Psychology, Sociology, or a related field required.
• Licensed Registered Nurse preferred.
• Supervisory experience preferred.

Responsibilities

• Directs, implements, and coordinates the referral/admissions process for orderly admissions.
• Receives inquiry calls, assesses patients for admission, and makes referrals.
• Supervises the Assessment and Referral department and collaborates with leadership.
• Ensures compliance with Joint Commission standards and regulatory requirements; participates in business development.

Skills

Assessment of patient needs

Admission eligibility assessment

Task prioritization

Data analysis/reports

Independent decision making

Admitting & insurance verification

Fast-paced environment

Verbal & written communication

Telephone etiquette

Education

Master’s Degree in Psychology or related field

RN license preferred

Supervisory experience preferred

Job description

Responsibilities

For over 40 years The BridgeWay has been connecting with communities throughout Arkansas and beyond. The BridgeWay offers a continuum of services designed to help children, adolescents and adults who are experiencing behavioral, emotional or addictive problems that can lead to fractured lives. Our team of professionals includes board-certified child/adolescent and adult psychiatrists, licensed clinical therapists, nurses and mental health associates who are here to help people reconnect with their families, friends and employers so that they may lead productive lives. Tucked within the wooded hills of Central Arkansas, The BridgeWay is just moments away from the major highways that unite Arkansans throughout the state. Founded in 1983 and accredited by The Joint Commission, our quiet campus has retained much of the cozy charm and character that existed then.

The Director of Assessment and Referral directs, implements, and coordinates the referral and admissions process, assuring smooth and orderly admissions into the hospital. Receives incoming inquiry calls, assesses patients for admission, and makes appropriate referrals. Supervises and provides direction to the Assessment and Referral department while working with other members of the leadership team to ensure outstanding customer service and quality care. The Director ensures compliance for quality patient care and compliance with Joint Commission standards, CMS, state health department and all other regulatory standards. The director also participates in business development activities as needed.

Benefits for Director of Assessment and Referral include

• Challenging and rewarding work environment
• Competitive Compensation and Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match
• Career development opportunities with the facility and UHS and its 300+ Subsidiaries!
• Educational Tuition Reimbursement

The BridgeWay is one of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com.

Qualifications

Licenses or Certifications

• License counselor, therapist or registered nurse preferred.
• Current CPR and Handle with Care (HWC) certifications, or must obtain within three (3) weeks of date of hire.

Total education, vocational training and experience

• Master’s Degree in Psychology, Sociology, or a related field required.
• Licensed Registered Nurse preferred.
• Supervisory experience preferred.

Skills and Abilities

1. Ability to assess the physical, emotion, and psychological needs of patients.
2. Ability to determine suitability of admission to the hospital based on clinical and financial criteria.
3. Ability to prioritize and assign tasks and hold staff responsible for their completion.
4. Ability to utilize computer generated reports to analyze data and make decisions.
5. Ability to make independent and responsible decisions.
6. Good knowledge of admitting and insurance verification.
7. Must have ability to work in a fast paced environment with frequent interruptions.
8. Effective verbal and written communication skills are required to communicate with patients, families, referral sources, community agencies, and staff.
9. Knowledge of telephone etiquette is required.
10. Must be able to interact with patients, physicians, families and hospital personnel in a professional and courteous manner.
11. Work is of medium demand, requiring heavy telephone and personal contact with patients, employees, referral sources, community agencies, and insurance companies.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.