Director of Applications & Technology

Concert Golf; Florida; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Concert Golf Partners is seeking a senior applications leader to direct all club-facing application work across its 40-club portfolio. You’ll own ERP implementations, upgrades, integrations, and training, ensuring smooth go-live and sustained user proficiency.

Reporting to the VP of Information Technology, you will own the applications roadmap, vendor relationships, and onboarding of new acquisitions, partnering with data and operations to deliver business value.

Qualifications

• 7+ years of experience in application management, ERP implementation, or IT delivery leadership.
• Experience managing ERP implementations in multi-property environments (hospitality/real estate).
• Vendor management experience with accountability for ERP/app vendors.
• Strong communication skills, presenting at steering committee level.
• Northstar ERP experience strongly preferred; Jonas or Club Essential experience considered.

Responsibilities

• Lead and manage the applications team (Senior ERP Resource, Application Trainer, BP Analyst).
• Own the full applications portfolio roadmap across 40+ clubs.
• Serve as primary contact for Northstar ERP vendor; escalate to VP IT.
• Govern all application vendor relationships (ERP, CRM, timekeeping, Golf Genius, etc.).
• Oversee acquisition IT onboarding: configure, integrate, train before go-live.
• Partner with Data & Integrations lead on integration architecture.

Skills

ERP implementation

IT delivery leadership

Vendor management

Team leadership

Northstar ERP

Communication with executives

Hospitality/real estate experience

Change management

Education

Bachelor's degree in IT or related field

Tools

Northstar ERP

Jonas

Club Essential

CRM systems

Job description

About Concert Golf Partners:

Concert Golf Partners (CGP) is a Bain Capital-backed private club operator with 40 clubs across 19 states and an aggressive growth target of 100+ clubs within three to five years. A recent IT Director departure has created an immediate opening for a senior applications leader. This role is the management layer for all club-facing application work - ERP implementations, upgrades, integrations, training, and business process improvement - and is the primary point of accountability for technology delivery at the club level. Hybrid friendly role.

CGP onboards 6-10 new club acquisitions per year, each requiring a full ERP implementation, staff training, and systems integration. The portfolio runs on the Northstar club management ERP across 40 properties. The Director of Applications & Technology ensures that every acquisition goes live cleanly, every integration delivers on its business case, and every club staff member is trained and proficient on the tools they use every day. This role reports to VP of Information Technology.

Key Responsibilities:

• Lead and manage the applications team: Senior ERP Resource, Application Trainer, and Business Process Analyst.
• Own the full applications portfolio roadmap: ERP platform lifecycle, integration priorities, training standards, and process automation across all 40+ clubs.
• Serve as the primary point of contact for the Northstar ERP vendor on all platform matters; escalate commercial and contractual decisions to the VP of IT.
• Govern all application vendor relationships: ERP platform, CRM integration partner, timekeeping vendor, Golf Genius, digital signage, and other club applications.
• Own the acquisition application onboarding process end-to-end: ensure each new club is fully configured, integrated, and trained before go-live.
• Partner with the Data & Integrations lead on integration architecture: applications team defines business requirements; data team owns the data layer design.
• Partner with the VP of IT on the Northstar First Amendment scope sign-off decision and delivery oversight.
• Build and maintain the Acquisition IT Playbook; capture and institutionalize learnings after each onboarding cycle.

Qualifications:

• 7+ years of experience in application management, ERP implementation, or IT delivery leadership
• Experience managing ERP implementations in a multi-property or multi-unit environment (hospitality, real estate, or similar).
• Strong track record of managing small, high-output teams and developing talent.
• Vendor management experience - ability to hold ERP and application vendors accountable to contractual commitments.
• Northstar ERP experience strongly preferred; Jonas, Club Essential, or similar club management ERP experience considered.
• Excellent communication skills - this role presents at steering committee level and interfaces with club GMs and operations leadership.
• PE-backed or high-growth environment experience a plus.

Equal Employment Opportunity (EEO) Statement:

Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Americans with Disabilities (ADA) Accommodation Notice:

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Physical Requirements:

This position primarily involves sedentary work, including prolonged periods of sitting at a desk and working on a computer. The role may occasionally require standing, walking, bending, or lifting items up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.