Director of Ancillary Operations

South Bend Medical Foundation; South Bend (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

South Bend Medical Foundation seeks a Director of Ancillary Operations to lead day-to-day pathology practice operations and partner with the pharmacy division. This dual-role ensures efficient, compliant workflows and strategic support to executive leadership.

The role blends hands-on management—staffing, budgeting, lab workflow, billing—and high-level governance, with responsibilities spanning vendor relations, board materials, and cross-entity coordination to advance shared business objectives.

Qualifications

• Bachelor's degree in healthcare administration or related field; Master's preferred.
• 5–7 years in medical practice management, pathology/lab experience preferred.
• Executive-level administrative or chief-of-staff support experience.
• Experience managing budgets, staff, and vendor relationships.
• Strong organizational skills to manage priorities across two business functions.
• Excellent written and verbal communication; ability to prepare executive reports.
• High professionalism, discretion, and handling confidential matters.
• Proficiency with EHR/LIS and standard office software.

Responsibilities

• Provide high-level administrative, operational, and strategic support to senior leadership.
• Support cross-functional initiatives spanning pathology and pharmacy services.
• Prepare executive briefings and board-level materials.
• Serve as liaison between pathology, pharmacy, and corporate leadership.
• Manage laboratory workflow, staffing, budgeting, billing, and revenue cycle performance.
• Oversee regulatory compliance and quality assurance initiatives.
• Coordinate with pathologists, hospital partners, vendors, and leadership.

Skills

Executive support

Budget management

Staff management

Regulatory compliance

Strategic planning

Communication

Confidentiality

Education

Bachelor's degree in healthcare administration or related field

Master's degree preferred (MHA or MBA)

Tools

Practice management/EHR/LIS systems

Microsoft Office/Google Workspace

Job description

At SBMF, we are committed to becoming a nationally recognized, not-for-profit organization through investment in quality, technology, and community. We work together toward this goal by staying grounded in our RISE values:

• Respect: We value others, honor diverse perspectives, and embrace our differences.
• Innovation: We lean into change, recognizing that healthcare constantly evolves and creativity is key.
• Stewardship: We practice social and fiscal responsibility in everything we do.
• Excellence: We deliver accurate, timely service and clear communication to our clients, our community, and one another.

The Director of Ancillary Operations is a dual-role position responsible for the day-to-day operational, financial, regulatory, and personnel management of a pathology practice, while also serving as a trusted executive-level partner to leadership of an affiliated specialty pharmacy division. This individual bridges clinical operations and corporate strategy, ensuring the pathology practice runs efficiently and compliantly, while providing high-level administrative, project, and strategic support that enables the VP of Pharmacy Operations to operate effectively. This role requires someone comfortable moving fluidly between hands-on healthcare operations management (staffing, compliance, lab workflow, billing) and polished executive support functions (stakeholder management, board-level reporting, cross-entity coordination, confidential strategic initiatives).

Responsibilities include:

Executive Support to Specialty Pharmacy Division Leadership

Provides high-level administrative, operational, and strategic support to senior leadership, including the VP of Pharmacy Operations and executive leadership team. The position supports cross-functional initiatives spanning pathology practice operations and pharmacy services, prepares executive briefings and board-level materials, and serves as a liaison between pathology, pharmacy, and corporate leadership to align priorities and advance shared business objectives.

Oversees the daily operations, financial performance, compliance readiness, staffing, and continuous improvement efforts of the pathology practice. Responsibilities include managing laboratory workflow, specimen logistics, staff scheduling, budgeting, billing and revenue cycle performance, regulatory compliance, policy development, and quality assurance initiatives. The position also serves as a key liaison among pathologists, hospital and health-system partners, referring physicians, vendors, and internal leadership to ensure efficient, compliant, and high-quality practice operations.

Requirements:

• Bachelor's degree in healthcare administration, Business Administration, or related field (master's degree preferred, e.g., MHA, MBA).
• Minimum 5–7 years of progressive experience in medical practice management, preferably within pathology, laboratory, or diagnostic services.
• Prior experience providing executive-level administrative or chief-of-staff-type support strongly preferred.
• Demonstrated experience managing budgets, staff, and vendor relationships.
• Exceptional organizational skills with the ability to manage competing priorities across two distinct business functions.
• Strong written and verbal communication skills, including experience preparing executive-level reports and presentations.
• High degree of professionalism, discretion, and sound judgment in handling confidential matters.
• Proficiency with practice management/EHR/LIS systems and standard office productivity software (e.g., Microsoft Office/Google Workspace).

Preferred Qualifications

• Experience working across multiple business entities or in a matrixed organizational structure.
• Familiarity with retail pharmacy operations, PBM relationships, or retail healthcare service models.
• Certification such as ACHE (American College of Healthcare Executives), CMPE (Certified Medical Practice Executive) or PAHCOM credential.
• Project management experience or certification (e.g., PMP).