Director of AI & Service Innovation

asu; Tempe (AZ); Hybrid; USD 77,000 - 94,000; Full time

Benefits offered by this job

Professional development

Tuition reduction

Flexible work options

Job summary

ASU is seeking an IT Support Manager 2 to lead AI and automation initiatives within the ASU Experience Center and Deskside Services. You will plan, develop, and manage programs, with emphasis on governance, transparency, and human oversight.

The role includes managing cross-functional teams, mentoring staff, and driving continuous improvement in adoption and performance of AI tools, while maintaining inclusion and culture across the organization.

Qualifications

• Bachelor's degree and five years of experience including two years in a managerial role.
• Any equivalent combination of experience or training achieving comparable knowledge and abilities.

Responsibilities

• Leads AI and automation initiatives across the Experience Center and Deskside Services.
• Manages resources and staff supporting AI and automation programs.
• Ensures policies, procedures and data privacy requirements are followed.

Skills

Leadership

People management

Education

Bachelor's degree

Job description

ASU is seeking an IT Support Manager 2 to lead AI and automation initiatives within the ASU Experience Center and Deskside Services. You will plan, develop, and manage programs, with emphasis on governance, transparency, and human oversight.

The role includes managing cross-functional teams, mentoring staff, and driving continuous improvement in adoption and performance of AI tools, while maintaining inclusion and culture across the organization.