Director of AI-Driven Support Transformation & ServiceNow

Harris Computer; Florida; Remote; USD 130,000 - 150,000; Full time

Job summary

Altera Digital Health seeks a transformative Director of AI Support Transformation & ServiceNow to guide the enterprise-wide evolution of our support operations using AI and ServiceNow. You will move AI capabilities from concept to production, shaping strategy and delivering value to clients and internal teams.

You will lead the ServiceNow team, drive the roadmap, and partner with leaders to deliver measurable improvements in case resolution, customer experience, and operational efficiency while

Qualifications

• Demonstrated success leading large-scale service management, IT service delivery, or operational transformation programs.

Responsibilities

• Develop and execute the enterprise roadmap for AI-assisted and automated customer support.

Skills

Leadership

Strategy

Stakeholder management

ServiceNow platform

AI in IT operations

Tools

ServiceNow Platform

AI-enabled workflows

Job description

Altera Digital Health seeks a transformative Director of AI Support Transformation & ServiceNow to guide the enterprise-wide evolution of our support operations using AI and ServiceNow. You will move AI capabilities from concept to production, shaping strategy and delivering value to clients and internal teams.

You will lead the ServiceNow team, drive the roadmap, and partner with leaders to deliver measurable improvements in case resolution, customer experience, and operational efficiency while