Director of AI-Driven Production & Reliability

salesforce.com, inc.; Seattle (WA); On-site; USD 197,000 - 314,000; Full time

Job summary

Salesforce seeks a Director of Production Support Engineering to lead a high-caliber team integrating AI-driven capabilities across the product lifecycle. You will define roadmaps, shepherd critical enterprise environments, and ensure five-nines reliability for global customers while balancing legacy systems with modern cloud deployments.

You will drive strategic initiatives, manage engineers, and partner with Product, Security, and Engineering to deliver secure, scalable infrastructure that

Qualifications

• Ten+ years in Production Engineering, SRE, or Infrastructure roles with leadership experience.
• Deep technical review of architecture designs for Kubernetes, Terraform, and PostgreSQL.
• Proven ability to scale systems across regions and clouds while balancing reliability and velocity.

Responsibilities

• Define and lead a long-term infrastructure roadmap for multi-region AI product.
• Manage a world-class production support engineering team and foster a high-performance culture.
• Oversee legacy and bespoke deployments, ensuring seamless customer experiences and compliance.

Skills

Production Engineering

Kubernetes

Terraform

PostgreSQL

AI workloads

Roadmap planning

People management

Incident management

AI-first engineering

Prompt engineering

AI tools

Education

MS in Computer Science or related field

Job description

Salesforce seeks a Director of Production Support Engineering to lead a high-caliber team integrating AI-driven capabilities across the product lifecycle. You will define roadmaps, shepherd critical enterprise environments, and ensure five-nines reliability for global customers while balancing legacy systems with modern cloud deployments.

You will drive strategic initiatives, manage engineers, and partner with Product, Security, and Engineering to deliver secure, scalable infrastructure that