Director of Agent Product Management, Enterprise & Strategic Accounts

Health Data Innovations, Inc.; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Lifelong learning

Office setup stipend

Top-tier health coverage

Flexible PTO

Meals & Snacks

Fitness stipend

Commuter benefits

401(k)

Job summary

Assort Health is building an AI-powered, continuous conversation system for patients, connecting multiple use cases across large specialty groups. As Director, you’ll own the largest multi-site customers outside of health systems, spanning multiple locations and use cases from scheduling to payments.

You will lead APM and ASM teams, own executive-level relationships, and drive rollout strategies while ensuring portfolio performance and growth.

Qualifications

• 8 to 10 years across consulting, investment banking, or tech with experience at a fast-growing tech company.
• Operational leadership experience, including GM or P&L responsibility.
• Proven ability to lead complex, multi-workstream enterprise rollouts and AI transformations.
• Executive presence with senior stakeholders and strong communication.
• Demonstrated people leadership and track record of hiring and developing teams.
• Systems thinking and capacity planning to scale a portfolio.
• Willingness to push back when commitments aren’t realistic while protecting relationships.
• Experience building or implementing AI solutions and using AI to build agents.

Responsibilities

• Lead and scale the APM and ASM teams for Enterprise and Strategic accounts.
• Own executive-level relationships with client VPs and C-suite; handle hard conversations.
• Manage rollout plans including sequencing, capacity, dependencies and tradeoffs.
• Monitor portfolio performance: time-to-launch, agent performance, abandonment, hold time, staffing.
• Tackle complex deployments and escalations from the front.
• Collaborate with Sales and Customer Success on handoffs, expansion, renewal risk.
• Build the Enterprise playbook with scoping, planning, and reporting.
• Provide field insight to Product and Engineering for roadmap relevance.

Skills

Executive presence

People leadership

Strategic account management

Multi-site rollout experience

Change management

Systems thinking

Capacity modeling

AI/tech transformation

P&L ownership

Executive communication

Education

STEM degree or advanced degree

Tools

Epic EHR integration

AI governance tools

Job description

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.

At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.

We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!

Healthcare spends $1.1 trillion a year on administration instead of care.

The Role

Agent Product Management is the fastest growing team at Assort. Agent Product Managers (APMs) design, launch, and tune our AI agents inside real customer practices, and Agent Strategy Managers (ASMs) own strategic, long-term customer relationships. Together they sit between product, implementation, and the customer.

As Director, you will own Assort's largest multi-site and multi-product customers outside of health systems, such as large specialty groups and multi-practice platforms. A single rollout can span many locations and several use cases, including inbound scheduling, outreach, referrals, intake, and payments. These are long-term relationships, so you are accountable for both getting them live and growing them.

What You'll Do

• Lead and scale the APM and ASM teams serving Enterprise and Strategic accounts, and own the hiring bar, team structure, and career development as the function grows.

• Serve as the executive owner for your largest accounts, working directly with customer VP and C-suite stakeholders and leading the hard conversations yourself.

• Own the rollout plan for each account: sequencing, capacity, dependencies, and the tradeoffs when a customer wants more than the team can deliver.

• Own portfolio performance, including time-to-launch, agent performance, abandonment, hold time, conversion, and staffing capacity, and catch systemic risk before it becomes an escalation.

• Step into the most complex deployments and escalations yourself and lead from the front.

• Partner with Sales and Customer Success on handoffs, expansion, and renewal risk, and push back when commitments outrun what the team can deliver.

• Build the Enterprise playbook: scoping, account planning, executive reporting, and how we expand a customer from one use case to many.

• Bring field insight to Product and Engineering, including what strategic customers need that the roadmap doesn't yet cover.

What We're Looking For

• 8 to 10 years across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup.

• Operator experience, such as founding a company, running operations, or holding GM or P&L responsibility. We weigh this heavily because the role is closer to running a business than managing a product.

• Experience leading complex, multi-workstream enterprise rollouts and digital or AI transformations, including change management.

• Executive presence with senior customer and cross-functional stakeholders. You can brief a frustrated executive clearly and lead with the headline.

• Proven people leadership. You have hired, developed, and managed teams, and you can describe how you know each week whether your team is on track.

• Systems thinking and capacity modeling. You can turn lessons from one account into a reusable playbook and plan team capacity across a portfolio.

• Willingness to push back on customers, Sales, and leadership when a commitment isn't realistic, while keeping the relationship strong.

• Experience building or implementing AI solutions, or using AI to build agents and systems.

• Comfort with ambiguity. The pace is high and escalations are part of the job, and so is the chance to build a function while it scales.

Nice to Haves

• STEM degree or advanced degree

• Healthcare experience, ideally in patient access, scheduling, contact center, or digital front door

• Experience implementing software inside Epic or other EHRs

• Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)

• Experience with AI governance, clinical safety, and responsible-AI review

Benefits & Perks for Assorties

• Competitive Compensation - Including salary and employee stock options so you share in our success.

• Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.

• Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.

• Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.

• Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.

• Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.

• Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.

• Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.

• 401(k) - Build your retirement savings.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we'd love to hear from you!Please note: the Assort Health Talent Team will only email you from an assortmenthealth.com email address.