Director of Agent Product Management

Hard Problems; San Francisco (CA); Hybrid; USD 300,000 - 330,000; Full time

Benefits offered by this job

Medical, dental, and vision

Flexible PTO

Annual professional development budget

Office setup stipend

Commuter benefits

Meals and snacks in the office

401(k)

Job summary

Assort Health in San Francisco offers a hybrid role in Agent Product Management. You will lead the APM and ASM teams for Enterprise and Strategic accounts, own rollout plans across multiple sites, and work directly with VP and C‑suite stakeholders on conversations, alignment, and expansion.

You should have 8–10 years in consulting, investment banking, or tech, plus experience running multi‑workstream deployments and AI transformations.

Qualifications

• 8–10 years of experience in consulting, banking, or tech.
• Experience at a fast-growing tech company or startup.
• Operator experience with GM or P&L responsibility.
• Experience leading multi-workstream enterprise rollouts.
• Executive presence with senior stakeholders.
• Proven people leadership with team development.
• Capacity modeling and portfolio planning.
• Willingness to push back when needed.
• Experience building or implementing AI solutions.
• Comfort with ambiguity and high pace.

Responsibilities

• Lead and scale the APM and ASM teams for Enterprise and Strategic accounts.
• Serve as executive owner for the largest accounts with senior stakeholders.
• Own rollout plans for each account, including sequencing and capacity.
• Own portfolio performance metrics and identify systemic risk.
• Step into complex deployments and escalations personally.
• Partner with Sales and Customer Success on handoffs and renewals.
• Build the Enterprise playbook covering scoping and reporting.
• Provide field insight to Product/Engineering on needs.

Skills

Executive presence

People leadership

Systems thinking

Capacity modeling

Ambiguity handling

Stakeholder management

AI product experience

Analytics mindset

Education

STEM degree

Advanced degree

Tools

Epic EHR

Genesys

Five9

Twilio

Job description

Assort Health builds AI agents for healthcare administration. Its platform replaces fragmented patient interactions with a single continuous conversation, carrying context from first contact through recovery. The company has processed 285 million patient interactions across 62,000 care protocols and 1.6 million decision pathways. It has grown from 15 to 250 people in roughly 18 months, with revenue up 20x in 15 months, and has raised $222 million including a $120 million Series C at a $1.2 billion valuation.

The role

Agent Product Management is the fastest-growing team at Assort Health. Agent Product Managers (APMs) design, launch, and tune AI agents inside customer practices; Agent Strategy Managers (ASMs) own long-term strategic customer relationships. The Director sits between product, implementation, and the customer, and owns Assort's largest multi-site, multi-product accounts outside of health systems — large specialty groups and multi-practice platforms. A single rollout can span many locations and several use cases, including inbound scheduling, outreach, referrals, intake, and payments. The role carries accountability for both getting accounts live and growing them over time.

What you would do

• Lead and scale the APM and ASM teams serving Enterprise and Strategic accounts, setting the hiring bar, team structure, and career development as the function grows.
• Serve as the executive owner for the largest accounts, working directly with customer VP and C-suite stakeholders and leading difficult conversations yourself.
• Own the rollout plan for each account, including sequencing, capacity, dependencies, and tradeoffs when customer demand exceeds team capacity.
• Own portfolio performance metrics — time-to-launch, agent performance, abandonment, hold time, conversion, and staffing capacity — and identify systemic risk before it escalates.
• Step into the most complex deployments and escalations personally and lead from the front.
• Partner with Sales and Customer Success on handoffs, expansion, and renewal risk, and push back when commitments outrun what the team can deliver.
• Build the Enterprise playbook covering scoping, account planning, executive reporting, and how to expand a customer from one use case to many.
• Bring field insight to Product and Engineering on what strategic customers need that the current roadmap does not yet cover.

What they are looking for

• 8 to 10 years of experience across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup.
• Operator experience such as founding a company, running operations, or holding GM or P&L responsibility — weighted heavily because the role is closer to running a business than managing a product.
• Experience leading complex, multi-workstream enterprise rollouts and digital or AI transformations, including change management.
• Executive presence with senior customer and cross-functional stakeholders, including the ability to brief a frustrated executive clearly and lead with the headline.
• Proven people leadership: hiring, developing, and managing teams, with a clear method for tracking whether the team is on track week to week.
• Systems thinking and capacity modeling: turning lessons from one account into a reusable playbook and planning team capacity across a portfolio.
• Willingness to push back on customers, Sales, and leadership when a commitment is not realistic, while keeping relationships intact.
• Experience building or implementing AI solutions, or using AI to build agents and systems.
• Comfort with ambiguity and a high-pace environment where escalations are routine.
• Nice to have: STEM or advanced degree; healthcare experience in patient access, scheduling, contact center, or digital front door; experience implementing software inside Epic or other EHRs; familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio); experience with AI governance, clinical safety, and responsible-AI review.

Working arrangements

The role is based in San Francisco and is hybrid.

Pay and benefits

OTE $300,000 - $330,000, plus equity.

• medical, dental, and vision insurance
• flexible PTO
• annual professional development budget
• office setup stipend
• fitness stipend
• commuter benefits
• meals and snacks in the office
• a 401(k)