Director of Admissions

Crouse Community Center, Inc.; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Comprehensive benefits

Paid time off and holidays

Supportive leadership and team

Professional growth opportunities

Job summary

Crouse Community Center, Inc. invites an experienced Director of Admissions to lead the admissions workflow for our skilled nursing facility.

You will act as the primary contact for prospective residents, families, hospital partners, and referral sources, guiding transitions into care with empathy. The role emphasizes strong knowledge of skilled nursing admissions, exceptional communication, organization, and customer service.

Qualifications

• Bachelor's or associate degree in healthcare admin, business, marketing, social work, or related field preferred.
• Experience in admissions, business development, case management, or related roles in skilled nursing or healthcare settings preferred.
• Knowledge of Medicare, Medicaid, managed care, and common insurance authorizations processes.
• Strong interpersonal, presentation, negotiation, and follow-up skills.
• Excellent organization, judgment, and ability to manage competing priorities.
• Proficiency with electronic referral systems, admissions software, and MS Office applications.
• Ability to maintain confidentiality with empathy and professionalism.

Responsibilities

• Manage the admissions process from inquiry to admission with timely, welcoming communication.
• Review referrals and coordinate clinical and financial evaluations with nursing, social services, therapy, and business office teams.
• Verify insurance coverage, obtain authorizations, and explain admission requirements to residents and families.
• Build and maintain relationships with hospitals, physicians, case managers, and other partners.
• Conduct facility tours and clearly communicate services and levels of care.
• Maintain referral, census, and admissions records with resident confidentiality.
• Monitor referral trends, census goals, and generate reports with outreach recommendations.
• Participate in interdisciplinary meetings to support coordinated admissions.
• Ensure admissions practices comply with federal/state regulations and facility policies.

Education

Associate or bachelor’s degree in healthcare administration, business, marketing, social work, or related field

Medicare/Medicaid knowledge

Interpersonal skills

Presentation skills

Negotiation

Follow-up

Organization and attention to detail

Empathy and professional communication

Microsoft Office proficiency

Admissions software familiarity

Tools

Admissions software

Microsoft Office

Job description

Description

Join Our Team

We are seeking an experienced, relationship-focused Director of Admissions to handle the admissions process at our skilled nursing facility. This key leadership role serves as the primary point of contact for prospective residents, families, hospital partners, and referral sources, helping ensure a smooth and compassionate transition into care.

The ideal candidate combines strong knowledge of skilled nursing admissions with excellent communication, organization, and customer-service skills. If you thrive in a fast-paced healthcare environment and are passionate about helping individuals and families navigate important care decisions, we invite you to apply.

Requirements

Key Responsibilities

• Manage the admissions process from initial inquiry through admission, ensuring timely communication and a welcoming experience.
• Review referrals and coordinate clinical and financial evaluations with nursing, social services, therapy, and business office teams.
• Verify insurance coverage, obtain required authorizations, and explain admission requirements to residents and families.
• Build and maintain relationships with hospitals, physicians, case managers, community organizations, and other referral partners.
• Conduct facility tours and clearly communicate available services, amenities, and levels of care.
• Maintain accurate referral, census, and admissions records while protecting resident confidentiality.
• Monitor referral trends, conversion rates, and census goals; prepare reports and recommend outreach strategies.
• Participate in interdisciplinary meetings and support a coordinated, resident-centered admission experience.
• Help ensure admissions practices comply with applicable federal and state regulations and facility policies.

Qualifications

• Associate or bachelor’s degree in healthcare administration, business, marketing, social work, or a related field preferred.
• Prior admissions, business development, case management, or related experience in skilled nursing, long-term care, rehabilitation, or another healthcare setting preferred.
• Working knowledge of Medicare, Medicaid, managed care, and common insurance authorization processes.
• Strong interpersonal, presentation, negotiation, and follow-up skills.
• Excellent organization, judgment, and attention to detail, with the ability to manage competing priorities.
• Proficiency with electronic referral systems, admissions software, and Microsoft Office applications.
• Ability to maintain confidentiality and communicate with empathy, professionalism, and integrity.

What We Offer

• Competitive compensation including bonus eligibility
• Comprehensive benefits package for eligible employees
• Paid time off and paid holidays
• Supportive leadership and a collaborative interdisciplinary team
• Opportunities for professional growth and development

Schedule

Full-time. The position may require occasional evening, weekend, or on-call availability based on referral and admission needs.