Director of Account Services

The Social Bee Marketing Agency; Fairmont (WV); On-site; USD 120,000 - 180,000; Full time

Job summary

The Social Bee Marketing Agency is seeking a Director of Account Services to lead our client services team, oversee day-to-day management, development, and performance of account staff. This senior role requires strategic thinking, ownership, and hands-on leadership to manage complex client relationships and campaigns.

The ideal candidate will collaborate closely with our Founder & CEO, creative leadership, and multimedia production to ensure efficient operations and consistently deliver

Qualifications

• Minimum 5 years of professional experience in a marketing, advertising, or public relations agency
• Minimum 3 years of experience leading or supervising account management, marketing, or communications professionals
• Experience managing multiple client accounts, campaigns, and priorities in an agency environment
• Strong understanding of marketing strategy, social media, digital marketing, content development, and campaign execution
• Proven ability to develop employees, provide effective feedback, and manage team performance
• Exceptional written and verbal communication skills
• Strong organizational skills and the ability to manage complex workflows
• Experience managing client expectations, navigating challenging conversations, and resolving issues
• Ability to make sound decisions independently and take ownership of outcomes
• Experience managing client scopes of work, agency workflows, and cross-functional creative teams

Responsibilities

• Provide direct leadership, supervision, and mentorship to our account executives and communications team
• Establish clear expectations, responsibilities, and performance standards for each team member
• Conduct regular one-on-one meetings, performance evaluations, and professional development conversations
• Identify skill gaps and implement training opportunities to strengthen account management, communication, strategic thinking, and project execution
• Foster a culture of accountability, collaboration, initiative, and continuous improvement
• Address performance concerns proactively and provide constructive, actionable feedback
• Help recruit, onboard, and develop new account services employees as the agency grows
• Oversee the health, performance, and satisfaction of the agency's client portfolio
• Serve as a senior-level point of contact for key accounts and escalated client concerns
• Ensure account executives are communicating professionally, proactively, and consistently with clients
• Provide strategic guidance on client campaigns, marketing initiatives, and account growth opportunities
• Anticipate potential client challenges and address concerns before they become larger issues
• Lead or participate in client strategy meetings, presentations, and performance reviews
• Identify opportunities to strengthen existing relationships, improve retention, and expand account services
• Guide development and execution of marketing strategies aligned with client goals
• Review campaign strategies, content plans, and client-facing materials for alignment
• Work with creative leadership to ensure campaigns are cohesive
• Evaluate campaign performance and translate results into client recommendations
• Encourage proactive, creative problem-solving rather than reactive task completion
• Oversee workflows, deadlines, and deliverables
• Ensure projects are planned, tracked, and completed within timelines
• Maintain accountability for client deliverables and communication standards
• Balance workloads and identify resource needs with department leaders
• Establish and refine processes that improve efficiency and consistency
• Monitor account scopes, budgets, and resource allocation for profitability
• Identify operational challenges and implement practical solutions
• Establish and maintain high standards for client service and communication
• Review critical client-facing deliverables, reports, and presentations
• Ensure teams are prepared for meetings and follow through on commitments
• Track account performance, client satisfaction, team productivity, and goals
• Develop systems that reduce errors and strengthen client experience
• Provide regular updates and recommendations to agency leadership
• Serve as a key member of The Social Bee's leadership team
• Partner with Founder & CEO to strengthen operations and growth
• Participate in leadership planning and strategic decision-making
• Help develop scalable systems for expanding client portfolio
• Contribute to proposals, growth strategies, and new business opportunities
• Champion the agency's values and commitment to exceptional service

Skills

Leadership

Account management

Strategic planning

Client relationships

People development

Project management

Communication

Budget management

Tools

ClickUp

Slack

Job description

The Social Bee is a strategic storytelling and marketing agency serving events, destinations, community-focused organizations, healthcare providers, nonprofits, and businesses nationwide.

We're an independent agency with ambitious goals and a strong foundation in the communities we serve.

We're looking for someone who wants to do more than fill a position. This is an opportunity to help shape a growing agency, develop talented professionals, influence major client campaigns, and play a meaningful role in where The Social Bee goes next.

If you're an experienced agency leader who enjoys building strong teams, solving challenges, and taking ownership of meaningful work, we'd love to hear from you.

Position Overview:

We're seeking a Director of Account Services to lead our client services department and oversee the day-to-day management, development, and performance of our account team.

This is a senior leadership position for someone with proven experience in a marketing agency who understands how to manage client relationships, develop employees, and lead a high-performing team.

The ideal candidate is equal parts strategic thinker and hands-on leader. They can manage complex client relationships, develop effective marketing strategies, establish clear expectations, and hold a team accountable for delivering exceptional work.

We're looking for someone who takes ownership, recognizes challenges, makes informed decisions, and leads with confidence.

This position will work closely with our Founder & CEO, creative leadership, and multimedia production team to ensure our agency operates efficiently and consistently delivers high-quality work.

Primary Responsibilities:

• Provide direct leadership, supervision, and mentorship to our account executives and communications team
• Establish clear expectations, responsibilities, and performance standards for each team member
• Conduct regular one-on-one meetings, performance evaluations, and professional development conversations
• Identify skill gaps and implement training opportunities to strengthen account management, communication, strategic thinking, and project execution
• Foster a culture of accountability, collaboration, initiative, and continuous improvement
• Address performance concerns proactively and provide constructive, actionable feedback
• Help recruit, onboard, and develop new account services employees as the agency grows

Client Relationship Management

• Oversee the health, performance, and satisfaction of the agency's client portfolio
• Serve as a senior-level point of contact for key accounts and escalated client concerns
• Ensure account executives are communicating professionally, proactively, and consistently with clients
• Provide strategic guidance on client campaigns, marketing initiatives, and account growth opportunities
• Anticipate potential client challenges and address concerns before they become larger issues
• Lead or participate in client strategy meetings, presentations, and performance reviews
• Identify opportunities to strengthen existing relationships, improve retention, and expand account services

Strategic Planning & Campaign Oversight

• Guide the development and execution of comprehensive marketing strategies aligned with client goals
• Ensure account teams understand each client's business, audience, objectives, and contractual deliverables
• Review campaign strategies, content plans, and client-facing materials for strategic alignment and quality
• Work collaboratively with creative and multimedia leadership to ensure campaigns are cohesive and effectively executed
• Evaluate campaign performance and help account teams translate results into meaningful client recommendations
• Encourage proactive, creative problem-solving rather than reactive task completion

Agency Operations & Accountability

• Oversee account services workflows, priorities, deadlines, and deliverables
• Ensure projects are properly planned, assigned, tracked, and completed within established timelines
• Maintain accountability for client deliverables and communication standards
• Collaborate with department leaders to balance workloads, identify resource needs, and prevent bottlenecks
• Establish and refine processes that improve efficiency, communication, and consistency across the agency
• Ensure team members are effectively utilizing agency project management and communication platforms
• Monitor account scopes, budgets, and resource allocation to help maintain client profitability
• Identify operational challenges and implement practical solutions

Quality Control & Performance

• Establish and maintain high standards for client service, strategic execution, and professional communication
• Review critical client-facing deliverables, reports, and presentations before submission
• Ensure account teams are prepared for meetings and consistently follow through on commitments
• Track account performance, client satisfaction, team productivity, and departmental goals
• Develop systems that reduce errors, improve efficiency, and strengthen the overall client experience
• Provide regular departmental updates and recommendations to agency leadership
• Serve as a key member of The Social Bee's leadership team
• Partner with the Founder & CEO to strengthen agency operations, improve organizational structure, and support sustainable growth
• Participate in leadership planning, departmental goal-setting, and strategic decision-making
• Help develop scalable systems that support the agency's expanding client portfolio
• Contribute to proposals, account growth strategies, and new business opportunities as needed
• Champion the agency's values, standards, and commitment to exceptional client service

Qualifications:

Required

• Minimum of 5 years of professional experience in a marketing, advertising, or public relations agency
• Minimum of 3 years of experience leading or supervising account management, marketing, or communications professionals
• Demonstrated experience managing multiple client accounts, campaigns, and competing priorities in an agency environment
• Strong understanding of marketing strategy, social media, digital marketing, content development, and campaign execution
• Proven ability to develop employees, provide effective feedback, and manage team performance
• Exceptional written and verbal communication skills
• Strong organizational skills and the ability to manage complex workflows
• Experience managing client expectations, navigating challenging conversations, and resolving issues
• Ability to make sound decisions independently and take ownership of outcomes
• Experience managing client scopes of work, agency workflows, and cross-functional creative teams

Preferred

• Experience managing a department or account services team within a growing agency
• Familiarity with project management platforms such as ClickUp and Slack
• Experience with client budgets, account profitability, resource planning, and scope management
• Experience working with tourism, events, destinations, or community-focused organizations
• Experience building or improving departmental processes in a growing organization

Travel & Schedule Requirements

• Ability to travel approximately 15–25% annually for client projects, events, conferences, and content production assignments
• Willingness to work occasional evenings and weekends during peak event seasons
• Ability to travel overnight when required for multi-day events and productions
• Ability to work outdoors in varying weather conditions and event environments

Who We’re Looking For

We're looking for a leader who doesn't need to be reminded to lead.

Someone who can see the bigger picture without losing sight of the details. Someone who understands that great client service requires more than completing deliverables. It requires strong relationships, thoughtful strategy, and a team that takes pride in its work.

You should be comfortable having difficult conversations, setting expectations, and holding people accountable while also being someone your team trusts and respects.

We're especially interested in candidates who:

• Take initiative and solve problems independently
• Know how to coach employees rather than simply manage their tasks
• Communicate clearly and confidently with both clients and colleagues
• Recognize when to step in, when to delegate, and when to empower others
• Can establish structure without creating unnecessary bureaucracy
• Thrive in a growing, fast-paced agency environment
• Care deeply about the quality of their work and their team's success