Senior Account Manager

Charts + Darts; Santa Ana (CA); Ibrido; USD 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Generous PTO

401k with company match

Hybrid work environment

Weekly client-site meetings in Santa?A

Descrizione del lavoro

Charts + Darts is a small, growing creative agency seeking an Account Lead who can own client relationships, manage large social media and paid media programs, and guide work from brief to delivery. The role emphasizes startup-style ownership and collaboration with cross-functional teams in a fast-moving environment.

You’ll work closely with the Managing Director and creative teams to shape strategy, supervise production workflows, and maintain clear communication with clients while juggling

Competenze

• 5–7 years of agency experience with ownership of client relationships.
• Experience managing large social media and paid media programs.
• Strong communication, organization, and ability to lead cross-functional teams.

Mansioni

• Serve as the primary day-to-day contact for your account, building trusted client relationships through clear, proactive communication.
• Own development of project estimates, and account financials—ensuring projects are billed accordingly.
• Lead intake and prioritization of incoming work, translating client needs into tight briefs and actionable direction for a small, fast-moving team.
• Bring a strong point of view to the work, helping shape solutions that deliver against client business goals and KPIs.
• Partner hands-on with creative and strategy teammates to develop, refine, and present work to clients.
• Actively addressing scope creep while identifying opportunities to grow accounts.
• Keep the team aligned and energized through clear communication, including debriefs after key client moments.
• Clearly communicate the agency’s perspective and translate client feedback and objectives into focused execution.

Conoscenze

Client relationships

Project management

Budgeting

Communication

Team collaboration

Social media

Paid media

Content production

Startup environment

Strumenti

Google Suite

Slack

MS Office

Wrike

Basecamp

Adobe Acrobat

Excel

PPT

Descrizione del lavoro

Small, growing creative agency | Startup vibe | High ownership

We’re a tight-knit creative agency looking for an Account Lead who thrives in a fast-moving, collaborative environment. This role is ideal for someone with 5-7 years of agency experience who’s ready to take real ownership, own and build client relationships, and help shape great work from brief to delivery.

This account role will have heavy ownership of large scale social media and paid media programs and must be experienced overseeing both the content production process and the strategy side of these marketing channels.

If you’re someone that never hesitates to take charge, is energized by variety, autonomy, and being close to both the client and the creative process, you’ll feel right at home here.

What You’ll Do

• Serve as the primary day-to-day contact for your account, building trusted client relationships through clear, proactive communication.
• Own development of project estimates, and account financials—ensuring projects are billed accordingly.
• Lead intake and prioritization of incoming work, translating client needs into tight briefs and actionable direction for a small, fast-moving team.
• Bring a strong point of view to the work, helping shape solutions that deliver against client business goals and KPIs.
• Partner hands-on with creative and strategy teammates to develop, refine, and present work to clients.
• Actively addressing scope creep while identifying opportunities to grow accounts.
• Keep the team aligned and energized through clear communication, including debriefs after key client moments.
• Clearly communicate the agency’s perspective and translate client feedback and objectives into focused execution.
• Listen deeply, think quickly, and make decisive calls in a dynamic, startup-style environment.
• Effectively partner with the Managing Director of Account to align daily account work with long-term business goals, providing proactive updates on performance and growth opportunities while identifying potential risks with clear, actionable solutions to support high-level decision-making.
• 5-7 years of experience managing client accounts in an agency setting.
• Experience working with automotive brands is a plus, but not required.
• Comfortable taking ownership across multiple projects at a time, budgets, estimates, and day-to-day client communication.
• Strong familiarity with social media content production workflows & planning
• Highly organized with the ability to juggle multiple projects and shifting priorities.
• Clear, confident communicator who can lead client meetings and collaborate closely with internal teams.
• Strong attention to detail, ensuring accuracy and completion of tasks before sharing with the clients
• Proactive problem solver who stays calm under pressure and makes sound decisions.
• Collaborative, low-ego team player who thrives in a small, startup-style agency where everyone pitches in.
• Self-motivated, adaptable, and excited to grow alongside a team that’s still building how it works.
• Travel to shoots and events as needed, including some weekends and evenings

Tools & Systems

• Experience utilizing the full Google suite and Slack for daily communication
• Comfortable using MS Suite of tools: Excel, Word, PPT, Adobe Acrobat
• Familiarity with Wrike and Basecamp a huge plus
• Fully hybrid working environment that will require weekly in-person meetings at the client office in Santa Ana, CA
• Business hours are 9:30 to 5:30 Pacific Standard Time
• Eligible health benefit packages offered (medical with optional vision and dental)
• Generous PTO
• Eligible 401k retirement plan option with company match
• Flexible work schedule and environment
• A leadership team that will be invested in your growth and education