Director of Academic Support

301 Alabama College Of Osteopathic Medicine; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Southeast Health seeks a Director of Academic Support Services to lead the Center for Medical Student Success, supporting medical students’ learning, persistence, and success. The role focuses on intervention strategies, coaching, and resource alignment with the College's values and mission.

Responsibilities include coordinating workshops, assessing student progress, and partnering with faculty and staff to identify and support students in difficulty while ensuring data-driven ongoing program

Qualifications

• Master’s degree in education, counseling, psychology, higher education, or related field.
• Demonstrated ability to assess and support students facing academic challenges.
• Experience designing and delivering workshops or coaching sessions related to academic success.

Responsibilities

• Provide academic coaching and support for medical students, focusing on study skills, test-taking, time management, and retention.
• Design and implement structured support plans for at-risk students with senior leadership.
• Coordinate academic workshops, peer tutoring, and enrichment programs within the Center for Medical Student Success.
• Collaborate with faculty, advisors, and student services staff to identify students in difficulty and develop learning plans.
• Maintain confidential documentation of interventions, progress, and outcomes.

Skills

Academic coaching

Student support

Data-driven interventions

Communication skills

Organizational skills

Education

Master's degree in education, counseling, psychology, higher education, or related field

Doctoral degree preferred

Tools

Learning management systems (LMS)

Job description

Job Description Summary

Job Summary: The Director of Academic Support Services is a key member of the Center for Medical Student Success, reporting to the Senior Assistant Dean of Student Advancement. This role is responsible for developing and delivering comprehensive academic support services designed to promote medical student learning, persistence, and success. The Director plays a pivotal role in identifying students in academic difficulty, creating intervention strategies, and providing one-on-one and group academic coaching and resources aligned with the College's values and mission

Position Responsibilities

• 1. Provides academic coaching and support for medical students, focusing on evidence-based strategies to improve study skills, test-taking, time management, and content retention.
• 2. Assists in the design and implementation of structured support plans for at-risk students in collaboration with the Senior Assistant Dean of Student Advancement.
• 3. Supports the Senior Assistant Dean with the coordination of academic workshops, peer tutoring, and academic enrichment programs within the Center for Medical Student Success.
• 4. Partners with faculty, advisors, and student services staff to identify students in academic difficulty early and develop individualized learning plans.
• 5. Maintains accurate and confidential documentation of academic interventions, including progress tracking and outcomes assessment.
• 6. Supports the development and ongoing enhancement of programming related to academic milestones, including COMLEX/USMLE board exam preparation.
• 7. Engages in data collection and assessment of academic support services to promote continuous improvement and alignment with institutional goals.
• 8. Serves as a knowledgeable resource on learning theory, academic counseling best practices, and the academic needs of medical students.
• 9. Performs other duties as assigned by the Senior Assistant Dean of Student Advancement and the Associate Dean of Medical Education.

Minimum Qualifications

• Master’s degree in education, counseling, psychology, higher education, or a related field
• Minimum of 3 years of experience in higher education, preferrably in academic support services
• Demonstrated ability to assess and support students facing academic challenges
• Strong communication, problem-solving, and organizational skills
• Experience designing and delivering workshops or coaching sessions related to academic success

Preferred Qualifications

• Doctoral degree in education or related field
• Experience with board exam preparation strategies (e.g., COMLEX, USMLE)
• Familiarity with COCA accreditation standards
• Knowledge of adult learning theory and cognitive science in education
• Experience working with diverse student populations in a medical school setting

Skills

• Student-centered approach with a strong commitment to academic excellence
• Ability to collaborate in a cross-functional team
• High level of discretion, integrity, and confidentiality
• Strong understanding of educational technologies and learning management systems
• Demonstrates a commitment to ACOM’s core values by modeling behaviors aligned with Integrity, Service, Passion, Innovation, Respect, Excellence, and Diversity (InSPIRED) in daily interactions, decision-making, and service to students

Shift Day Shift Details

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.

About Southeast Health

Southeast Health is an academic community-based health system serving the healthcare needs of 460,000 residents in southeast Alabama, southwest Georgia, and the Florida panhandle. The organization includes Southeast Health Medical Center, a 420-bed hospital with the region’s largest medical group and the Alabama College of Osteopathic Medicine (ACOM), the state’s largest medical school. The philanthropic arm of the organization is the Southeast Health Foundation, and its population health division is Southeast Health Statera Network. Southeast Health, a not-for-profit organization, exists to promote healing, prevent disease, educate medicine’s brightest minds, and bring wellness and prosperity to the region it serves. Delivering excellent patient care and top-notch educational experiences begins with great employees, which is why we constantly strive to improve the work experience for our 3,000 team members.