Director Emergency Services

HCA Healthcare; Houston (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Employee stock purchase plan

Job summary

HCA Houston Healthcare Kingwood is seeking a Director of Emergency Services to oversee the emergency department's operations, staffing, and budget, ensuring high-quality, patient-centered care across the unit. The role requires strategic leadership to align with facility goals and regulatory standards.

You will lead workforce planning, drive performance improvements, and partner with physicians and administrative teams to forecast demand, coordinate patient flow, and implement evidence-based

Qualifications

• Bachelor's degree in nursing required.
• Master's degree preferred.
• 3+ years of applicable leadership experience in healthcare.

Responsibilities

• Lead unit and department staffing and operations.
• Forecast and monitor budgets and expenses.
• Promote patient safety and quality outcomes.
• Improve patient experience and service delivery.
• Foster staff development and engagement.
• Collaborate across departments to grow services.

Skills

Leadership

Budget planning

Forecasting

Staff management

Patient care quality

Education

Bachelor's degree in nursing

Master's degree preferred

Job description

This position is incentive eligible.

Introduction

Executyiv4es thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Emergency Services for our HCA Houston Healthcare Kingwood team where excellence creates excellence.

Benefits

HCA Houston Healthcare Kingwood, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare?

Job Summary and Qualifications

The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives.

Major Responsibilities

Quality

• Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care.

• Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care.

• Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve.

• Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards.

• Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.

• Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning.

• Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs.

• Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated.

Service

• Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader.

• Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience.

• Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes.

• Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service.

People

• Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement.

• Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance.

• Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs.

Growth

• Collaborates with administrative team and physicians to enhance existing services or develop new service offerings.

• Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume.

Finance

• Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance; identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps.

• Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patient care.

• Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings.

Other

• Performs other duties as assigned.

• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Education & Experience

• Bachelor's degree in nursing Required

• Master's Degree Preferred

• 3+ years applicable experience Required

• 5+ years applicable experience Preferred

As a full-service, 420+ bed acute care hospital , HCA Houston Healthcare Kingwood (https://careers.hcahealthcare.com/pages/hca-houston-healthcare-kingwood) has provided the northeast Houston community with high-quality, cost-effective healthcare for over 25 years. We are dedicated to providing comprehensive, quality care, close to home. Our Women’s Center offers high-risk OB care, a Level III NICU , and pediatric services. We have an advanced Brain & Spine Center, which includes a DNV Comprehensive Stroke Center and the Sleep Center of Excellence. Our Orthopedic Center offers total joint replacement surgery using advanced technology. Other services include innovative and customized cardiovascular services, including open heart and vascular surgery and state-of-the‑art imaging and endoscopy services for more accurate diagnosis and treatment plans. We are also a Certified Level I Stroke Center and an Accredited Chest Pain Center. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"Bricks and mortar do not make a hospital. People do.\"- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth,

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.