Director National Account Services

Delta Dental Ins.; California (MO); On-site; USD 123,624 - 267,751; Full time

Benefits offered by this job

401(k) with contributions

Comprehensive medical benefits

Generous paid time off

Career development opportunities

Job summary

A national insurance provider is seeking a Director of National Account Services to oversee retention and revenue growth activities. This role involves managing a team of account managers, negotiating contracts, and cultivating relationships with clients. Ideal candidates should have over 12 years of experience, including significant management experience, and a strong background in the employee benefits industry. The position is based on the West Coast, making it essential for candidates to reside in California or a neighboring state.

Qualifications

• 12+ years of experience with a bachelor's degree, including 3+ years of management.
• 5 years of experience in the employee benefits industry is required.
• High comfort level providing feedback on performance.

Responsibilities

• Develops and executes strategic plans for existing clients.
• Supervises and trains Account Managers against established goals.
• Models performance consulting acumen for internal and external engagement.

Skills

Team motivation

Negotiation

Organizational skills

Analytical skills

Problem-solving

Education

Bachelor’s degree

12+ years of related experience

Tools

SalesForce

MS Office

Job description

Job Description

The Director National Account Services is responsible for overseeing all retention and revenue growth activities associated with the strategic management of in‑force customers, contract renewal negotiations, contract management, growth and relationship development. The Director supervises, trains and continuously develops a team of account managers. This position protects the existing client base, cultivates value‑based relationships, grows revenue and creates a high‑performing workforce. This role leads a West‑Coast based team. Preferred candidates will reside in California or a neighboring state.

Responsibilities

• Develops and executes a proactive strategic plan for existing clients.
• Develops, trains and coaches Account Managers against established goals and objectives.
• Translates strategy into action steps.
• Collaborates with sales management to effectively present organization in market and further generate revenue.
• Cultivates relationships with key groups and brokers.
• Identifies best practices and works with appropriate leadership to remove obstacles to ensure that teams are fully functioning and revenue building goals and objectives are being met.
• Partners with the Sales Directors in the acquisition and implementation of new business.
• Develops annual department budgets, monitors variances and takes corrective actions as appropriate.
• Oversees SalesForce updates to assure maintenance of comprehensive and accurate data.
• Models Performance Consulting acumen and coaches their team to engage in this manner at all times - internal and external.
• Performs other duties as requested or assigned.

Qualifications

• 12+ years of related experience with a bachelor’s degree, including 3+ years of management.
• 5 years of experience in the employee benefits industry is required.
• Ability to motivate, inspire and coach teams to successful completion of goals.
• High comfort level providing and seeking transparent feedback on performance and development opportunities.
• Ability to negotiate with brokers and top‑level clients.
• Strong organizational, time‑management and multi‑tasking abilities.
• Strong presentation, analytical and problem‑solving skills.
• Working knowledge of the healthcare industry.
• Experience in SalesForce, MS Office.
• Life, accident & disability license preferred.

Base Pay Information

The national base pay range at the end is a good‑faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 24. $123,624 - $267,751.

Additional Information

• Competitive base and incentive pay.
• 401(k) with robust matching and non‑matching contributions.
• Rich medical & pharmacy benefits.
• 100% employer‑paid dental and vision benefits.
• Holistic wellbeing program with deep financial incentives.
• Generous paid time off plus 12 paid holidays and your birthday off.
• Culture of growth and learning: career development; tuition reimbursement; recognition program.
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance.
• Social responsibility and volunteer opportunities.
• Employee discount program.

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23‑A.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position. Proof of eligibility to work in the United States must be provided if selected for hire.

Equal Employment Opportunity Statement

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment‑Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Location/Area Restrictions

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other U.S. Territories at this time.