Director National Account Services

Delta Dental Ins.; Oakland (CA); On-site; USD 123,624 - 267,751; Full time

Benefits offered by this job

401(k) with matching contributions

Rich medical and pharmacy benefits

100% employer-paid dental and vision benefits

Generous paid time off

Career development and tuition reimbursement

Employee discount program

Job summary

A leading dental benefits company is seeking a Director of National Account Services to oversee retention and revenue growth activities while leading a team of account managers. This role, based in California, requires extensive experience in the employee benefits industry and strong skills in negotiation, organization, and team leadership. The position involves developing strategic plans for existing clients and managing department budgets. The ideal candidate should reside in California, mainly in the Bay Area or Greater Los Angeles region.

Qualifications

• 12+ years of related experience, including 3+ years in management.
• 5 years of experience in the employee benefits industry.
• Working knowledge of the healthcare industry.

Responsibilities

• Oversee retention and revenue growth activities.
• Develop and train account managers.
• Collaborate with sales management for revenue generation.
• Cultivate relationships with key groups and brokers.
• Develop annual department budgets.

Skills

Ability to motivate and inspire teams

Negotiation with brokers and clients

Organizational and time management skills

Analytical and problem-solving skills

Presentation skills

Education

Bachelor's degree

Tools

SalesForce

MS Office

Job description

Overview

Job Description The Director National Account Services is responsible for overseeing all retention and revenue growth activities associated with the strategic management of in-force customers, contract renewal negotiations, contract management, growth and relationship development. The Director supervises, trains and continuously develops a team of account managers. This position is responsible for protecting existing client base, cultivating value-based relationships, growing revenue and creating a high performing workforce. This role leads a West-Coast based team. Preferred candidates will reside in the California Bay Area or Greater Los Angeles area.

Responsibilities

• Develops and executes a proactive strategic plan for existing clients.
• Develops, trains and coaches Account Managers against established goals and objectives.
• Translates strategy into action steps.
• Collaborates with sales management to effectively present organization in market and further generate revenue.
• Cultivates relationships with key groups and brokers.
• Identifies best practices and works with appropriate leadership to remove obstacles to ensure that teams are fully functioning and revenue building goals and objectives are being met.
• Partners with the Sales Directors in the acquisition and implementation of new business.
• Develops annual department budgets, monitors variances and takes corrective actions as appropriate.
• Oversees SalesForce updates to assure maintenance of comprehensive and accurate data.
• Models Performance Consulting acumen and coaches their team to engage in this manner at all times—internal and external.
• Performs other duties as requested or assigned.

Qualifications

• 12+ years of related experience with a bachelor's degree, including 3+ years management
• 5 years of experience in the employee benefits industry is required.
• Ability to motivate, inspire and coach teams to successful completion of goals.
• High comfort level providing and seeking transparent feedback on performance and development opportunities.
• Ability to negotiate with brokers and top level clients.
• Strong organizational, time management and multi-tasking abilities.
• Strong presentation, analytical and problem solving skills.
• Working knowledge of the healthcare industry.
• Experience in SalesForce, MS Office.
• Obtain and maintain a Life and Health Insurance License.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 24. $123,624 - $267,751

Additional Information

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position.

About The Team

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates and provides dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA). Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in certain jurisdictions at this time. Proof of eligibility to work in the United States must be provided if selected for hire.