Associate Account Manager

Delta Dental Ins.; United States; Hybrid; USD 56,900 - 119,200; Full time

Benefits offered by this job

401(k) matching

Rich medical benefits

Generous paid time off

Tuition reimbursement

Employee discount program

Job summary

Delta Dental Ins. is seeking an Account Manager responsible for achieving revenue goals and managing account renewals. This role includes building relationships with clients and brokers to enhance customer satisfaction and drive financial outcomes.

The ideal candidate should have a Bachelor’s degree and strong analytical skills. The position offers a competitive salary range of $56,900 – $119,200 with benefits including 401(k) matching and comprehensive medical coverage.

Qualifications

• 0+ years of experience.
• Strong analytical skills to meet revenue goals.
• Ability to handle tight deadlines and multiple projects.

Responsibilities

• Manage accounts for revenue growth and upselling.
• Coordinate account management with client solutions.
• Serve as primary contact to ensure exceptional experience.
• Resolve customer concerns promptly.

Skills

Business math and analytical skills

Consultative selling

Negotiation skills

Time-management

Excellent communication

Problem-solving

Detail-oriented

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Salesforce CRM

Microsoft Office

Job description

Job Description

This role is responsible for managing accounts to meet revenue goals, overseeing renewals and upsell opportunities, and balancing the needs of customers with organizational goals. The account manager maintains proactive oversight, handles day‑to‑day service requirements, and builds relationships with customers and brokers to drive positive outcomes.

Responsibilities

• Maintain and grow revenue base through upsells, account retention, and improving financial gains at renewal.
• Coordinate account management with a focus on selecting appropriate solutions that balance client needs with business goals.
• Administer renewal proposals, review financial data, and deliver win‑win recommendations.
• Act as primary point of contact and liaison between customer and internal teams to ensure exceptional experience.
• Collaborate to coordinate account service and develop partnerships with external stakeholders.
• Resolve customer concerns in a timely manner and present solutions to leadership, identifying opportunities to expand and enhance services/processes.

Qualifications

• 0+ years of experience and a Bachelor’s degree.
• Strong business math and analytical skills to position financial outcomes that contribute to revenue goals.
• Solid consultative selling and negotiation skills.
• Strong time‑management skills and ability to handle overlapping projects under tight deadlines.
• Ability to track and meet specific deliverables within a demanding environment.
• Excellent written and verbal communication skills.
• Ability to communicate with all organizational levels in a collaborative environment.
• Strong problem‑solving skills and cross‑functional collaboration to resolve issues and generate results.
• Outstanding attention to detail and organizational skills.
• 10% travel, including overnight, use of personal car and ability to cover expenses.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and Salesforce CRM.

Licenses

• Must obtain and maintain required industry licensing within 90 days of hire and meet continuing education requirements.

Base Pay Information

Pay Grade 18: $56,900 – $119,200.

Additional Information

• Competitive base and incentive pay.
• 401(k) with robust matching and non‑matching contributions.
• Rich medical & pharmacy benefits.
• 100% employer‑paid dental and vision benefits.
• Holistic wellbeing program with deep financial incentives.
• Generous paid time off plus 12 paid holidays and birthday off.
• Career development, tuition reimbursement, and recognition programs.
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance.
• Social responsibility and volunteer opportunities.
• Employee discount program.

Fair Chance Ordinances and Criminal Background Considerations

This position requires a background check. Qualified applicants with arrest or conviction records will be considered in accordance with federal, state, or local laws, including the California Fair Chance Act and various city ordinances.

Equal Employment Opportunity Statement

Delta Dental Ins. is an equal‑opportunity employer. We do not discriminate on the basis of race, ethnicity, color, age, sex, gender identity, sexual orientation, religion, national origin, disability, veteran status, or any other protected class. The company is committed to a harassment‑free work environment.

Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia, or other U.S. Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.