Director, National Account Management

Jobtailor; Richardson (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Jobtailor seeks a senior account management leader in Richardson, TX to guide a dedicated team serving large accounts. You will drive retention, profitability, and strategic initiatives across divisions, while managing major national market accounts and ensuring excellent customer service.

The role requires extensive managed care knowledge, leadership, and the ability to travel nationally to support clients and broker relationships.

Qualifications

• Bachelor degree or 4 years of experience selling managed care products and/or managing managed care accounts.
• Current, valid State Insurance Agent License.
• 8 years of experience in selling group health managed care products and managing national accounts.
• 1 year of management experience in national/enterprise sales or 3 years in healthcare management.
• Experience managing a book of business for profitability.
• Leadership, marketing and account management techniques; sales/marketing strategy development.
• Knowledge of managed care products, processes, and trends.
• Management of complex group health managed care accounts.
• Mentoring skills.
• Willingness to travel nationally.
• Customer service skills to address customer needs, build relationships.
• Skills to build broker relations.
• Negotiation, presentation, sales and financial skills.
• Verbal and written communication for team management and business writing.
• Experience overseeing annual budgets and allocating resources.
• Ability to translate needs into compelling business cases.
• Ability to conduct cost-benefit analyses and ROI.

Responsibilities

• Direct and motivate a dedicated account management team serving accounts with 2,000–10,000 eligible members
• Ensure the team meets or exceeds retention and profitability goals for the region
• Service major and national market accounts
• Direct achievement of retention, profitable business, new product sales, and existing-account servicing goals
• Develop short- and long-term account management strategies across divisions and departments
• Increase profitability
• Collaborate with Sales/Marketing staff, support staff, and involved departments to implement and support account services
• Assist with retention, customer service, and financial problem situations
• Maintain extensive knowledge of HCSC products, services, systems, and processes
• Monitor competitors’ products and insurance trends

Skills

Leadership

Customer service

Negotiation

Sales/Marketing strategy

Verbal communication

Written communication

Mentoring

Cost-benefit analysis

Education

Bachelor Degree OR 4 years’ experience selling managed care products and/or managed care account management

State Insurance Agent License

Job description

• Direct and motivate a dedicated account management team serving accounts with 2,000–10,000 eligible members


• Ensure the team meets or exceeds retention and profitability goals for the region


• Service major and national market accounts


• Direct achievement of retention, profitable business, new product sales, and existing-account servicing goals


• Develop short- and long-term account management strategies across divisions and departments


• Increase profitability


• Collaborate with Sales/Marketing staff, support staff, and involved departments to implement and support account services


• Assist with retention, customer service, and financial problem situations


• Maintain extensive knowledge of HCSC products, services, systems, and processes


• Monitor competitors’ products and insurance trends

Requirements

• Bachelor Degree OR 4 years’ experience selling managed care products and/or managed care account management


• Current, valid State Insurance Agent License


• 8 years of experience with selling group health managed care products and in managed care account management or servicing including major/national accounts


• 1 year of management experience in national/enterprise market in sales/account management or 3 years management experience in the healthcare industry


• Experience managing a book of business for profitability


• Leadership experience; marketing and account management techniques; sales/marketing strategy development


• Knowledge of managed care products, processes, and trends


• Management of complex group health managed care accounts


• Mentoring skills


• Ability and willingness to travel nationally


• Customer service skills to address customer needs, build customer relations, and make sound decisions


• Skills to build broker relations


• Negotiation, presentation, sales, and financial skills


• Verbal and written communication skills for team management, negotiation, relationship building, and business writing


• Experience overseeing annual budgets and allocating resources


• Ability to translate needs and initiatives into compelling business cases


• Ability to conduct cost-benefit analyses and ensure ROI

Core Competencies

Demonstrates extensive knowledge of managed care products and account management strategies, with a strong focus on retention, profitability, and customer service. Proven leadership in managing teams and developing sales and marketing strategies to achieve business goals.

Highest-signal resume keywords

• Managed Care Account Management


• Sales/Marketing Strategy Development


• Leadership Experience


• Customer Service Skills


• State Insurance Agent License

ATS Optimization Keywords

Hard Skills

• Selling Group Health Managed Care Products


• Management of Complex Group Health Accounts


• Financial Problem Solving


• Cost-Benefit Analysis


• Budget Oversight

Soft Skills

• Negotiation Skills


• Presentation Skills


• Verbal Communication Skills


• Written Communication Skills


• Mentoring Skills

Certifications & Qualifications

• State Insurance Agent License

Industry Keywords

• Account Management


• Retention Goals


• Profitability Goals


• Broker Relations


• Insurance Trends