Director, MLR Excellence & Digital Enablement

BD Mexico; Franklin Lakes (NJ); On-site; USD 192,000 - 307,000; Full time

Benefits offered by this job

Health benefits

BD 401(k) Plan

Paid time off

Job summary

BD is seeking a Director of MLR Excellence & Digital Enablement to lead the transformation of Medical, Legal, and Regulatory review through digital platforms and AI-enabled solutions. This role owns the global MLR process standard, plus SOPs, metrics, dashboards, and root-cause analysis, with a focus on regional adoption across geographies.

The ideal candidate will drive technology adoption, governance, and data-driven decisions, partnering with Marketing, Legal, Regulatory, Medical, and

Qualifications

• Bachelor’s degree required.
• MBA or advanced degree preferred.
• 10+ years of experience in marketing or marketing operations within regulated healthcare environments.
• Direct experience with MLR review, regulatory affairs, or compliant marketing operations.

Responsibilities

• Define and execute the MLR technology and process roadmap, aligning requirements with regulatory objectives.
• Lead implementation and optimization of AI-enabled content review, automation, and workflow management solutions.
• Establish and govern standardized MLR processes, procedures, metrics, and dashboards across geographies.
• Drive process harmonization and continuous improvement to reduce cycle times while maintaining compliance and quality.
• Partner with Regulatory, Legal, Medical, IT, and Marketing stakeholders to enhance end-to-end content workflows.
• Leverage data analytics to identify bottlenecks and accelerate review effectiveness.

Skills

MLR governance

AI & automation

Workflow design

Data analytics

Digital product management

Change leadership

Agile delivery

Cross‑functional stakeholder mgmt

Education

Bachelor’s degree

MBA or advanced degree

Tools

Veeva PromoMats

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Director, MLR Excellence & Digital Enablement leads BD’s transformation of Medical, Legal, and Regulatory (MLR) review through the integration of digital platforms, AI-enabled solutions, and standardized global processes. Responsible for advancing MLR efficiency, compliance, and scalability by driving technology adoption, workflow optimization, governance, and data‑driven decision‑making across the enterprise.

The Director will own the process standard itself. That means the SOPs, the cycle‑time and quality metrics, the dashboards that make rework visible to business unit and regional leadership, and the root‑cause analysis that tells us where the time actually goes before anyone redesigns anything. Regional adoption is a crucial part of the job: the measure of success is that regions use the central capability instead of building local equivalents.

The Director partners across Marketing, Legal, Regulatory, Medical, and Commercial teams and operates as a global center of excellence leader, enabling consistent ways of working across Businesses and Regions.

Success Profile

Success will be demonstrated through:

• Own BD’s global end-to-end MLR process standard, spanning content review and approval, localization and translation, and in-region and in‑country approval, together with the operating documentation behind it.




• Autonomous approval running in production for low‑risk content categories, with the rules, thresholds, audit trail, and signature handling agreed with Regulatory Affairs and operating across regions.




• A 90% reduction in the overall approval timeline from content creation to in‑market approval, measured against a published baseline.

Key Responsibilities

• Define and execute the MLR technology and process roadmap, aligning business requirements with regulatory and compliance objectives.




• Lead implementation and continuous optimization of AI‑enabled content review, automation, and workflow management solutions.




• Establish and govern standardized MLR processes, operating procedures, metrics, and performance dashboards across business units and geographies.




• Drive process harmonization, simplification, and continuous improvement to reduce cycle times while maintaining compliance and quality standards.




• Partner with Regulatory, Legal, Medical, IT, and Marketing stakeholders to enhance end‑to‑end content approval workflows and user experience.




• Leverage data analytics and process intelligence tools to identify bottlenecks, monitor performance, and accelerate review effectiveness.




• Champion emerging technologies, including generative AI, machine learning, workflow automation, and digital collaboration platforms to modernize the MLR ecosystem.




• Build organizational capabilities in digital fluency, AI adoption, process excellence, and change management.

Skills and Competencies

• MLR governance, compliance, and operational excellence




• AI and advanced automation technologies




• Workflow and business process design




• Data analytics and process intelligence




• Digital product and platform management




• Change leadership and technology adoption




• Agile delivery and continuous improvement




• Cross‑functional stakeholder management

Education, Qualifications, and Experience Education

• Bachelor’s degree required




• MBA or advanced degree preferred

Experience

Qualifications

• 10+ years of experience in marketing or marketing operations within MedTech, pharmaceutical, biotechnology, or other regulated healthcare environments.




• Direct experience in Medical, Legal, and Regulatory (MLR) review, regulatory affairs, or compliant marketing operations, with hands‑on expertise in Veeva PromoMats or a comparable promotional review system preferred.




• Proven track record of improving promotional review efficiency, quality, and compliance outcomes.




• Demonstrated expertise in process mapping, workflow design, root cause analysis, and continuous improvement within compliance‑driven processes.




• Proven experience implementing technology and AI solutions within regulated marketing environments, including the organizational change management required to drive adoption and sustained impact.




• Demonstrated success designing, building, or deploying AI‑enabled workflows, intelligent automations, assistants, or agents that deliver measurable business value, coupled with sound judgment regarding appropriate and effective AI use cases.




• Strong analytical mindset with the ability to leverage data to optimize processes, influence decision‑making, and confidently present recommendations to senior stakeholders.




• Demonstrated success delivering both compliance and commercial business outcomes.

Additional Information

Global travel required

At BD, we are committed to supporting our associates’ well‑being, development, and success through a performance‑based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

Annual Bonus

Potential Discretionary LTI Bonus

Potential reimbursement of vehicle use/mileage

Potential reimbursement of phone use

Health and Well‑being Benefits

Medical coverage

Health Savings Accounts

Flexible Spending Accounts

Dental coverage

Vision coverage

Hospital Care Insurance

Critical Illness Insurance

Accidental Injury Insurance

Life and AD&D insurance

Short‑term disability coverage

Long‑term disability insurance

Long‑term care with life insurance

Other Well‑being Resources

Anxiety management program

Wellness incentives

Sleep improvement program

Diabetes management program

Virtual physical therapy

Emotional/mental health support programs

Weight management programs

Gastrointestinal health program

Substance use management program

Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well‑being

BD 401(k) Plan

BD Deferred Compensation and Restoration Plan

529 College Savings Plan

Financial counseling

Baxter Credit Union (BCU)

Daily Pay

College financial aid and application guidance

Life Balance Programs

Paid time off (PTO), including all required State leaves

Educational assistance/tuition reimbursement

MetLife Legal Plan

Group auto and home insurance

Pet insurance

Commuter benefits

Discounts on products and services

Academic Achievement Scholarship

Service Recognition Awards

Employer matching donation

Workplace accommodations

Other Life Balance Programs

Adoption assistance

Backup day care and eldercare

Support for neurodivergent adults, children, and caregivers

Caregiving assistance for elderly and special needs individuals

Employee Assistance Program (EAP)

Paid Parental Leave

Support for fertility, birthing, postpartum, and age‑related hormonal changes

Leave Programs

Bereavement leaves

Military leave

Personal leave

Family and Medical Leave (FML)

Jury and Witness Duty Leave

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers .

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

USA NJ - Franklin Lakes

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance‑based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You (https://jobs.bd.com/en/your-career-at-BD) ."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$192,000.00 - $307,200.00 USD Annual

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.