Director, Member Success Partner

Renaissance; Los Angeles (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Renaissance Alliance Insurance Services is seeking an experienced liaison to strengthen relationships with member agencies and drive platform adoption.

You will deliver Partnership Reviews, coordinate agency-carrier planning, and work with teams to resolve platform issues while hosting events and participating in industry meetings.

Qualifications

• Bachelor’s degree or equivalent in years of experience and training.
• Minimum five years of agency-focused property and casualty insurance industry experience with an insurance company and/or insurance agency preferred with an advanced understanding of P&C product lines, market and industry trends, and federal/state regulations to design and execute growth initiatives and optimize agency services.
• Possesses excellent organizational skills to simultaneously manage several projects, provide successful outcomes, and accurately document all activity in a timely manner.
• Confidently and effectively communicates with a professional demeanor through oral and written means with a diverse range of individuals both internally and externally.
• Relational-- exhibits a confident demeanor, a positive attitude, and genuine friendliness. Is honest, respectful, considerate, empathetic, and approachable.
• Adaptable--ability to be flexible and adjust to new or changing priorities and situations
• Resilient-- self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations.
• Problem Solver--capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions.
• Knowledge of Microsoft Office applications required including Excel and PowerPoint
• Knowledge of agency management systems such as Vertafore AMS360, Applied Epic and EZLynx is a plus

Responsibilities

• Builds strong relationships with member agency principals and their teams to increase member engagement and platform utilization as the primary liaison between member agencies and Renaissance.
• Lead key interactions with member agents such as delivering Partnership Reviews and conducting agency-carrier planning process
• Partners with Renaissance team members in addressing and resolving issues in the platform
• Serves as host at Renaissance events, encouraging member attendance and participation
• Attends professional association, carrier, and industry educational and networking meetings as appropriate

Skills

Communication skills

Client focus

Relationship building

Adaptability

Problem solving

Education

Bachelor’s degree or equivalent in years of experience and training

Five years of agency-focused P&C experience

Tools

Vertafore AMS360

Applied Epic

EZLynx

Microsoft Excel

PowerPoint

Job description

Renaissance Alliance Insurance Services is a leading, technology‑enabled financial services company reshaping how independent insurance agencies succeed. As the premier provider of business services, digital enablement, and risk‑transfer partnerships within the U.S. Property & Casualty insurance industry, we are built on trust, open collaboration, and a shared commitment to doing what’s right for our members, our partners, and one another. With nearly $6B in insurance premium under management, our continued national growth is driven by thoughtful innovation, strong relationships, and a belief that the best outcomes are achieved when diverse perspectives work together in service of a common purpose.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

• Builds strong relationships with member agency principals and their teams to increase member engagement and platform utilization as the primary liaison between member agencies and Renaisssance
• Lead key interactions with member agents such as delivering Partnership Reviews and conducting agency-carrier planning process
• Partners with Renaissance team members in addressing and resolving issues in the platform
• Serves as host at Renaissance events, encouraging member attendance and participation
• Attends professional association, carrier, and industry educational and networking meetings as appropriate

QUALIFICATIONS & COMPETENCIES

• Bachelor’s degree or equivalent in years of experience and training
• Minimum five years of agency focused property and casualty insurance industry experience with an insurance company and/or insurance agency preferred with an advanced understanding of P&C product lines, market and industry trends, and federal/state regulations to design and execute growth initiatives and optimize agency services. Good understanding of how agencies and carriers work together
• Possesses excellent organizational skills to simultaneously manage several projects, provide successful outcomes, and accurately document all activity in a timely manner
• Confidently and effectively communicates with a professional demeanor through oral and written means with a diverse range of individuals both internally and externally
• Responsive to clients’ needs and fosters a positive experience through a clear understanding of a client’s situation, perception, and expectation. Client is the focal point of all decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty and advocacy.
• Relational-- exhibits a confident demeanor, a positive attitude, and genuine friendliness. Is honest, respectful, considerate, empathetic, and approachable.
• Adaptable--ability to be flexible and adjust to new or changing priorities and situations
• Resilient-- self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations.
• Problem Solver--capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions.
• Knowledge of Microsoft Office applications required including Excel and PowerPoint
• Knowledge of agency management systems such as Vertafore AMS360, Applied Epic and EZLynx is a plus

Equal Employment Opportunity Statement

Renaissance Alliance Insurance Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, parental status, pregnancy, political affiliation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.