Director - Member Services, LIHNC

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 90,000 - 140,000; Full time

Job summary

LIHNC seeks a Member Services Director to provide strategic leadership across the LIHNC network, elevating member engagement, relationships, and communications. The role partners with leadership to advance priorities and coordinate affinity groups.

You will serve as a primary resource for members, identify opportunities for value, and oversee initiatives that strengthen participation, collaboration, and the overall member experience across the network.

Qualifications

• Progressive experience in member engagement, stakeholder relations, or association management.
• Experience managing cross-functional projects.
• Leadership experience in membership or healthcare organizations preferred.
• Strong written, verbal, and interpersonal communication.
• Ability to translate priorities into actionable initiatives.

Responsibilities

• Develops and leads strategies to increase member engagement, participation, and connection across the LIHNC network.
• Builds and maintains strong relationships with members, stakeholders, partners, and other participants.
• Leads development, coordination, and ongoing support of affinity groups and member initiatives.
• Serves as primary resource and point of connection for members; identify needs and opportunities.
• Develops and coordinates member communications for timely sharing of information and resources.
• Partners with leadership to implement strategic initiatives that strengthen member value.
• Facilitates collaboration across the LIHNC network for alignment and engagement.
• Identifies opportunities to enhance the member experience and participation.
• Coordinates member meetings, affinity-group activities, and other networking opportunities.
• Establishes and monitors engagement measures, using data to improve initiatives.
• Represents LIHNC professionally with members, stakeholders, and partners.
• Collaborates across departments to keep initiatives aligned with priorities.
• Performs all other duties as assigned.

Skills

Relationship-building

Stakeholder management

Communication skills

Project management

Independent work

Education

Bachelor's degree in business administration, Communications, Marketing, Public Relations, Healthcare Administration

Master's degree in business administration, Healthcare Administration, Communications, or related field

Job description

• _JOB PURPOSE & MISSION_**
  

The Member Services Director provides strategic leadership for member engagement and relationship-building across the LIHNC network. This position is responsible for developing and executing initiatives that strengthen member participation, foster meaningful stakeholder relationships, support affinity groups, and enhance communication and collaboration throughout the network.
The Director serves as a key liaison to members and stakeholders, identifies opportunities to increase engagement and value, and partners with organizational leadership and network participants to advance strategic priorities. The position leads member-focused initiatives designed to strengthen relationships, improve the member experience, and support the continued development and effectiveness of the LIHNC network.

• _Essential Job Functions include, but are not limited to:_**
• Develops and leads strategies to increase member engagement, participation, and connection across the LIHNC network.
• Builds and maintains strong relationships with members, key stakeholders, organizational partners, and other network participants.
• Leads the development, coordination, and ongoing support of affinity groups and other member-focused initiatives.
• Serves as a primary resource and point of connection for members, helping identify needs, opportunities, concerns, and areas for enhanced collaboration.
• Develops and coordinates member communications to ensure timely, consistent, and effective sharing of information, resources, opportunities, and network initiatives.
• Partners with leadership and stakeholders to develop and implement strategic initiatives that support LIHNC priorities and strengthen member value.
• Facilitates collaboration and information sharing across the LIHNC network to promote alignment, engagement, and effective stakeholder relationships.
• Identifies opportunities to enhance the overall member experience and develops strategies to strengthen participation and long-term engagement.
• Coordinates member meetings, engagement activities, affinity-group initiatives, and other opportunities that support connection and collaboration across the network.
• Establishes and monitors appropriate measures of member engagement and initiative effectiveness, using feedback and available data to identify opportunities for improvement.
• Represents LIHNC professionally in interactions with members, stakeholders, partners, and other constituencies.
• Collaborates across departments and organizations to ensure member initiatives and communications are aligned with broader strategic priorities.
• Performs all other duties as assigned.

**Requirements**

• _Experience_**
• _Required:_** Progressive professional experience in member engagement, stakeholder relations, community or network relations, communications, business development, association management, or a related area. Demonstrated experience developing relationships and coordinating initiatives involving multiple stakeholder groups. Experience managing projects or strategic initiatives requiring cross-functional collaboration.
• _Preferred:_** Leadership experience within a membership organization, healthcare organization, professional association, community-based organization, or similarly complex stakeholder environment. Experience developing member engagement programs, affinity groups, or network-wide initiatives.
• _Education_**
• _Required:_** Bachelor's degree in business administration, Communications, Marketing, Public Relations, Healthcare Administration, or a related field.
• _Preferred:_** Master's degree in business administration, Healthcare Administration, Communications, or a related field.
• _Certifications & Licensure_**
• _Required:_** None.
• _Preferred:_** Professional certification related to association management, communications, project management, healthcare administration, or a related discipline.
• _Special Skills or Knowledge_**
• _Required:_**
• Strong relationship-building and stakeholder-management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to engage and collaborate effectively with individuals representing diverse organizations and perspectives.
• Strong organizational, project-management, and prioritization skills.
• Ability to translate strategic priorities into actionable member initiatives.
• Ability to work independently while effectively collaborating across organizational and functional boundaries.
• Sound judgment, professionalism, diplomacy, and discretion when working with organizational leaders and external stakeholders.
• Ability to develop presentations, communications, and other materials appropriate for professional and executive audiences.
• Proficiency with standard business technology and communication tools.
• _Preferred:_** Knowledge of healthcare networks, healthcare organizations, professional associations, or membership-based organizations. Experience using member feedback, participation information, or other data to evaluate engagement and identify opportunities for improvement.