Membership Manager

NYSHCP - New York State Association of Health Care Providers (HCP); New York (NY); Remote; USD 45,000 - 55,000; Full time

Job summary

A health care advocacy association in New York is seeking an entry-level Membership Manager to oversee member recruitment and retention, manage communications via social media, and produce a weekly newsletter. The ideal candidate thrives in a remote work environment, is eager to learn, and has a proven track record in driving membership growth. This full-time role requires travel for recruitment efforts and collaboration with chapter leaders to foster community engagement.

Qualifications

• Self-starter with a proactive approach to membership growth.
• Eager to learn and engage effectively with team members.
• Willingness to travel for membership recruitment.

Responsibilities

• Manage recruitment and retention of members.
• Develop and execute the Membership Strategic Plan.
• Produce weekly newsletters and manage social media outreach.
• Ensure collaboration with chapter leaders and promote meetings.

Skills

Membership recruitment

Data analysis

Social media management

Public relations

Communication

Job description

Overview

We are looking for someone who lives in the state of New York.

Membership responsibilities

• Manage all aspects of membership recruitment, membership retention, database integrity and membership benefits.
• Develop and implement an annual Membership Strategic Plan with direction from the President/CEO.
• Provide creative ideas and suggestions to increase membership and to retain current members.
• Monitor and analyze data for trends in membership, providing feedback and suggestions on leveraging this information for retention of current members and identifying prospects.
• Ensure membership information is kept current in the Association’s database to effectively track member and non-member organization information and demographics.
• Provide monthly membership reports to the President/CEO and quarterly reports to the HCP Board of Directors.
• Maintain online membership renewal applications.
• Update member and non-member mailing lists in coordination with the Director of Information Systems; segment for targeted communications as needed.
• Develop and maintain member orientation/onboarding materials and practices to ensure new members are engaged and accessing member benefits as soon as possible.
• Respond to HCP member inquiries, promoting membership benefits and products; provide membership information and follow-up.
• Work with the Director of Administration & Finance and Director of Information Systems to monitor membership payments and follow up with members to ensure late payments are received or memberships are suspended as necessary.
• Develop budgetary goals for membership with direction from the President/CEO.
• Manage member specialty programs which include Heroes in the Home and the EAL Scholarship programs.

The HCP Insider (Weekly Newsletter)

• Primary person responsible for weekly production of the HCP Insider, including all aspects of its production, soliciting, and creating advertising as necessary. Work with staff to produce promotional advertising for HCP and HCPF programs and meetings and ensuring other HCP staff are trained as back up for its production.

Social Media

• Maintain regular communication distribution through appropriate social media outlets.
• Stay current on new social media developments and suggest appropriate platforms to maximize membership communications.
• Monitor and report on social analytics. Recommend changes and updates to leverage this information.
• Develop social media advertising campaigns and report results.

Communications

• Direct activities related to HCP and HCPF brands, public image, and positioning through all communication channels.

Chapter/Region Relations

• Ensure ongoing collaborative working relationships with Chapter/Region leaders, fostering and sustaining a culture of cooperation, trust, communication, mutual support, teamwork, and integrity.
• Assist and support Chapter membership recruitment, promote Chapter meetings. Assist in identifying speakers for Chapter meetings as requested.
• Develop resources, templates, and calendars for Chapters to create consistency and ease volunteer responsibilities.

Other duties as assigned. In-person and online event attendance is mandatory.

What We Are Looking For

We are looking for a self-starter who thrives in a remote work environment and can take initiative without constant supervision. The ideal candidate is also a team player who collaborates effectively with our existing team to support our mission and goals. We need someone who is eager to learn and committed to understanding every aspect of our association to represent it confidently and accurately. This role also requires a willingness to travel, as you will visit potential members’ offices to encourage them to join HCP. Additionally, we are seeking a results-driven professional with a proven track record of increasing membership in an association. If you have a passion for relationship-building, membership growth, and making a meaningful impact, we encourage you to apply!

Who We Are

The New York State Association of Health Care Providers, Inc. (HCP) is a trade association representing licensed home care services agencies, certified home health agencies, health related organizations and organizations that support the home care industry.

HCP supports members through advocacy, information, education and benefits that help members where it counts most — their bottom line. One of HCP’s most valuable benefits is our years of industry expertise and connections with State and Federal government officials that enable us to help members with their questions.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Government Relations Services

New York, NY