Director, Member Relations

Chamber of Commerce; Washington (District of Columbia); On-site; USD 107,000 - 134,000; Full time

Job summary

The U.S. Chamber of Commerce is seeking a member relations professional to enhance engagement with high-level members and cultivate new business opportunities. This pivotal role involves overseeing member portfolios, driving revenue growth, and leveraging C-suite relationships to maximize member value. The ideal candidate will possess strong relationship management and sales skills, along with a deep passion for member advocacy.

Benefits

Health care

Vision and dental benefits

Retirement plan

Paid leave

Discretionary bonus potential

Qualifications

• 7+ years of experience in fundraising/sales or member/client relations.
• Past work experience in professional services or government affairs preferred.
• Ability to engage C-suite leaders in business development.

Responsibilities

• Oversee a portfolio of Chamber members and lead engagement strategy.
• Drive new business growth and meet revenue goals.
• Work creatively with policy colleagues to identify new member interests.

Skills

Superior relationship management

Sales skills

Presentation skills

Communication skills

Problem-solving

Education

Bachelor's degree

Tools

Salesforce

Job description

Headquarters, Washington, District Of Columbia, United States of America

Job Description

Posted Monday, June 9, 2025 at 4:00 AM

About Us:

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.

We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.

Position Overview:

The U.S. Chamber of Commerce seeks a member relations professional to lead engagement with high-level members, manage day-to-day C-suite relationships, and identify and cultivate new revenue and membership opportunities. Leading a multi-industry portfolio, the director will engage government relations and C-suite executives of leading companies to develop deep partnerships and leverage those relationships to deliver member value and drive revenue growth.

The ideal candidate will demonstrate superior relationship management skills and have extensive experience and expertise in partnering directly with C-suite executives to understand goals and deliver opportunities.

Responsibilities:

• Oversee a portfolio of Chamber members in a given industry or industries, leading the strategy and engagement with portfolio member accounts and leveraging industry expertise and intelligence to share insights and deliver results.
• Actively engage members to deliver value through regular connections and touchpoints, news and policy updates, and event invitations and opportunities.
• Drive new business growth within the industry portfolio.
• Meet or exceed annual revenue and retention goals within the portfolio and lead the development and implementation of an integrated and strategic revenue plan to grow existing accounts.
• Create customized KPIs for each portfolio member company to define success, demonstrate value, chart progress against strategic goals, and exceed members’ expectations.
• Work creatively and collaboratively with policy expert colleagues to constantly identify new areas of interest for members throughout the Chamber’s advocacy offerings, deliver contracted benefits, deepen overall engagement, and unlock additional areas of investment.
• Work closely with finance and operations colleagues on revenue forecasting, renewal planning, invoicing, and engagement tracking, using the Salesforce platform and other tools.
• Demonstrates ability to organize, prioritize, and drive complex projects to completion, ensuring all milestones and deliverables are met on time and within scope.
• Ability to use cross-functional collaboration, clear communication, and proactive problem-solving to keep teams aligned and projects on track.

Qualifications:

• Bachelor’s degree and 7+ years’ experience in fundraising/sales or member/client relations.
• Past work experience in professional services, political fundraising, a membership organization, government affairs, a communications agency, or a media company is preferred.
• Direct revenue responsibility, required.
• Superior relationship management experience and sales skills.
• Strong presentation and persuasion skills.
• Confidence when conversing with C-suite leaders from large corporations in a business development capacity.
• Excellent written communication skills, a passion for details, and an obsession with accuracy.
• Deep intellectual curiosity and a passion for policy, with an ability to unpack complex topics and turn them into digestible, compelling sales opportunities.
• Ability to effectively articulate the Chamber’s value proposition to our members, with an interest in politics and policy and an innate appreciation for the contributions that the Chamber makes to the business community at large.
• Demonstrated ability to engage and understand stakeholder issues impacting prospective member industry(s)/organization(s).
• A growth and learning mindset characterized by an openness to challenging assumptions at the organization and personal levels.
• A seasoned and impassioned entrepreneur who is eager to contribute to department-wide transformation and new opportunities.
• Strong techniques around guiding sales messaging with diplomacy, tact, and sensitivity for a range of audiences.
• Organizational and business savvy.
• Data-driven approach to utilizing a CRM, such as Salesforce, to track progress, identify trends, and grow engagement.

The salary range for this position is $107,900.00 - $134,000.00, with the possibility of additional compensation through a discretionary bonus . The actual salary paid for this position will vary based on market data, an applicant’s qualifications, relevant degrees, certifications, and other factors. Our full-time employees are eligible for benefits, including health care, vision, dental, retirement, and paid leave.

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Headquarters, Washington, District Of Columbia, United States of America