Director, Member Communications

AffirmedRx, PBC; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Remote-friendly environment

Job summary

AffirmedRx is seeking a hands-on, patient-centered Member Communications Director to lead the development and execution of member communications, evolving from single-channel to multi-channel digital strategies. You will collaborate with Operations, Formulary Strategy, Client Management and Data Analytics to ensure communications are accurate, timely, and secure, while complying with regulatory requirements.

The Director reports to the Vice President of Marketing.

Qualifications

• Bachelor’s degree in Communications, Marketing, or Business; MBA preferred.
• 10+ years of experience in Marketing or Communications, preferably in healthcare.
• Exceptional verbal, written, and interpersonal communication; strong problem-solving skills.
• Ability to take initiative and thrive in a fast-paced, growth-oriented environment.
• Proven ability to influence stakeholders across all levels.
• Proficiency in Microsoft Office and project management tools.

Responsibilities

• Build a marketing communications plan to meet key business objectives.
• Streamline templates for letters, postcards, and digital formats.
• Ensure messaging is clear, consistent, and patient-centered across channels.
• Manage customization to meet client and regulatory requirements.
• Prepare for enhanced digital engagement using QR codes and online tools.
• Oversee end-to-end communication workflows with timeliness and quality.
• Coordinate with print and mail vendors for high-quality output.

Skills

Leadership & cross-functional collab

Verbal & written communication

Project management

Healthcare marketing knowledge

Influence stakeholders

Microsoft Office Suite

Education

Bachelor’s degree in Communications/Marketing/Business

MBA preferred

Tools

Microsoft Office Suite

Project management tools

Job description

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

We promise to do what’s right, always.

Position Summary:

AffirmedRx is seeking a hands-on, patient-centered leader to join our growing Marketing team as the Member Communications Director. This role is responsible for overseeing the development and execution of all member communications, both current and future, with a focus on evolving from single-channel to multi-channel digital strategies. The Director will prioritize and manage messaging related to formulary changes, cost-saving opportunities, and other key health updates. Collaborating closely with cross-functional teams—including Operations, Formulary Strategy, Client Management, and Data Analytics—this role ensures communications are accurate, timely, and secure. The position reports directly to the Vice President of Marketing.

What you will do:

Member Communication Strategy and Execution:

• Build a marketing communications plan to meet key business objectives
• Streamline templates for letters, postcards, and digital formats (email, app notifications)
• Ensure messaging is clear, consistent, and patient-centered across all channels
• Manage customization to meet client and regulatory requirements
• Prepare for enhanced digital engagement using QR codes and online tools

Process Oversight and Execution Management:

• Oversee end-to-end communication workflows with attention to detail and timeliness
• Review incoming requests, assign tasks, and ensure seamless follow-through
• Monitor and manage project timelines and cross-functional deliverables
• Maintain compliance, accuracy, and security throughout the communication lifecycle
• Coordinate with print and mail vendors to ensure timely, high-quality output
• Establish and enforce quality control processes for both print and digital delivery
• Track vendor performance and maintain effective working relationships
• Develop and implement the transition to multi-channel distribution, including digital-first formats

Cross-Functional Leadership and Collaboration:

• Work closely with internal teams (Clinical, Analytics, Legal, Finance, etc.) to align messaging and timelines
• Lead campaign planning with external agencies, vendors, and product partners
• Facilitate meetings, confirm alignment, and resolve roadblocks quickly
• Foster a culture of teamwork, positivity, and solution-oriented thinking

What you need:

• Bachelor’s degree in Communications, Marketing, Business, or a related field; MBA preferred
• Minimum of 10 years of experience in Marketing or Communications, preferably within the healthcare industry
• Exceptional verbal, written, and interpersonal communication skills, with strong problem-solving and facilitation abilities
• Demonstrated ability to take initiative and thrive in a fast-paced, growth-oriented environment
• Proven track record of effective collaboration and the ability to influence stakeholders across all levels of an organization
• Eagerness to learn, adapt quickly, and contribute to cross-functional projects with a team-first mindset
• Proficiency in Microsoft Office Suite and project management tools is required

What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives
• Competitive compensation, including health, dental, vision and other benefits

Note:

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.