Director Med Staff Services

HCA Healthcare; Portsmouth (NH); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time off programs

401(k) plan with match

Education support

Additional benefits

Job summary

HCA Healthcare Portsmouth Regional Hospital is seeking a Director of Medical Staff Services to lead the facility's Medical Staff Services Department (MSSD) and oversee credentialing, privileging, and related governance activities. The role requires knowledge of accreditation standards, CPC policies, and HCA/HCA CPC processes.

You will manage committees, ensure policy adherence, and support medical staff leadership while coordinating with central teams.

Qualifications

• Bachelor’s degree in medical staff services science, business, or related field is required.
• Minimum of 5 years comprehensive experience in an acute care hospital or CVO setting is required.
• Minimum of 2 years supervisory/management experience is required.

Responsibilities

• Develop facility credentialing policies in accordance with standards and policies.
• Coordinate meetings for Medical Executive, Credentials, Leadership, and other committees.
• Maintain emergency call schedule and records for call compensation payments.
• Prepare credentialing reports for medical staff leaders, committees, and the governing body.
• Update medical staff governance documents and implement annual review processes.
• Serve as liaison between facility, Division MSS, and CPC to align credentialing activities.

Skills

Leadership

Governance

Credentialing

Communication

Education

Bachelor’s degree in medical staff services science, business, or related field

Tools

Cactus system

MEDITECH

Job description

This position is incentive eligible.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Director Med Staff Services with Portsmouth Regional Hospital you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

This department will lead the direction and management of the facility’s medical staff services department (MSSD) activities. This department serves as primary liaison between facility, Division Medical Staff Services and Credentialing Processing Center (CPC) on processes related to initial appointment, re-appointment, and clinical privileging.

The Director of Medical Staff Services assists with implementation of and compliance with credentialing initiatives/processes. The incumbent is expected to maintain a working knowledge of applicable HCA Healthcare and Parallon Credentialing Processing Center (CPC) policies, accreditation standards and regulations associated with medical staff services, and play a key role in the integration of HCA Clinical Strategies and HCA systems.

Medical Staff Administration

• Develop facility credentialing policies in accordance with accreditation/regulatory standards, HCA Healthcare policies, and medical staff bylaws.
• Facilitate meetings (develop agendas, maintain meeting minutes, coordinate follow-up) for the following committees:
• Medical Executive Committee
• Credentials Committee
• Leadership Council
• Other Medical Staff Committee, Department and Service Meetings as assigned.
• Coordinate the work of the Leadership Council in matters related to practitioner health and professional conduct, and support functions for continued monitoring.
• Coordinate other facility committees as assigned.
• Maintain the official emergency call schedule and records for call compensation payments.
• Manage correspondence between facility and individual medical staff members.
• Provide support functions to medical staff officers in performance of their duties.
• Prepare credentialing reports for medical staff leaders, committees, and the governing body.
• Develop, maintain, and distribute medical staff governance documents (i.e. bylaws, rules & regulations, policies) and implement annual review process.
• Serve as the primary liaison between the facility, Division Medical Staff Services and the CPC.
• Ensure all facility non-privileged practitioner processes in accordance with Ethics & Compliance Policy CSG.QS.002 to include updates to the electronic Security Access Form (eSAF) Tool to trigger provisioning and/or deprovisioning of system access to align with a practitioner’s status.
• Ensure tokens of appreciation and gifts provided to members of the medical staff are reported to the ECO to log on the Business Courtesy Log, in accordance with Ethics & Compliance Policies LL.022, EC.005, EC.006, and EC.008.
• If applicable, Coordinate the collection and handling of medical staff dues and other fees in accordance with Ethics & Compliance Policy TRE.001.
• Update Meditech Practitioner Dictionary/Database to be consistent with practitioner data in Cactus.
• Participate in planning for future medical staff recruitment.
• Develop annual business plan and develop and supervise annual budget if assigned.
• Edit and write a medical staff newsletter or maintain the medical staff related section of facility website, or other sources of medical staff news and information.
• Maintain and distribute master medical staff calendar of activities.
• Manage medical staff hotline.

Medical Staff Education

• Facilitate orientation for new medical staff members (in partnership with other key stakeholders to include Director of Advanced Clinical and IT&S personnel).
• Facilitate orientation for new officers, committee members and governing body.
• Provide education to administrators and department directors regarding CPC operations and MSSD operations, privileging (including temporary and disaster privileging), and non-privileged practitioner credentialing.
• Facilitate any continuing medical education (CME) programs offered through the facility.

Accreditation and Regulatory Compliance

• Serve as the facility’s subject matter expert regarding relevant accreditation and regulatory requirements related to the medical staff.
• Notify the CPC, Division MSS and corporate teams of any upcoming or ongoing surveys relative to credentialing, privileging and PPE/peer review activities and functions.
• Coordinate accreditation, regulatory, and any internal surveys relative to credentialing, privileging and PPE/peer review activities and functions.
• Respond to any reviews accreditation and regulatory compliance citations or deficiencies by developing and implementing corrective action plans.

Facility-based Credentialing Tasks

• Apply the credentials evaluation process uniformly to all RFC/applications and R-RFC/re-applications to ensure compliance with internal credentialing procedures.
• Process each RFC/application and R-RFC/re-application received from the CPC that has a flag in accordance with CPC-32 and MSS-002 policy.
• Verify applicant identity in accordance with MSS-004.
• Forward any updated information received from a practitioner to the Division MSS/CPC in a timely manner.
• Compile and analyze any available internal data and information for an assessment of qualifications and competencies for each R-RFC/re-application.
• CME credits in accordance with medical staff bylaws.
• Volume
• Focused or ongoing professional practice evaluations (FPPE/OPPE), performance improvement, utilization patterns, peer review, or other performance information.
• Facilitate review, assessment, and authenticated documentation of an evaluation of each application and request for clinical privileges by the section chief / department chairman as required.
• Facilitate review, assessment and recommendations for each application and request for clinical privileges by the Credentials Committee and the Medical Executive Committee.
• Utilize “paper-lite” procedures to facilitate medical staff reviews/maximize use of iObserver functionality in Cactus.
• Summarize and prepare credentialing information, including information about flagged concerns, for the board’s review and decisions.
• Actively manage each practitioner’s expiring credentials in accordance with CPC-36 and MSS-003.
• Update Cactus and MEDITECH system’s Practitioner Dictionary/Database to reflect all board actions on a practitioner’s RFC, R-RFC, including resignations, terminations, LOAs, denials, terminations, or withdrawals in accordance with CPC-28 and MSS-013.
• Manage and archive files according to HCA Healthcare and facility procedures and accreditation/regulatory standards.

Privileging

• Facilitate development of eligibility criteria for each clinical privilege or grouping of clinical privileges that require the same qualifications and competencies.
• Facilitate the review of requests for clinical privileges using the approved eligibility criteria.
• Assess the applicability and appropriateness of clinical privileges for each specialty through periodic review.
• Maintain all up-to-date privilege content within the Visual Cactus system and MEDITECH Practitioner Dictionary/Database to reflect all board actions including approvals, denials or terminations in accordance with CPC-28 and MSS-013.
• Update electronic Security Access From (eSAF) Tool to trigger provisioning and/or deprovisioning of system access to align with practitioner’s membership status and/or clinical privileges.
• Coordinate access by authorized facility staff to credentialing information as needed through iPrivileges or iPharmacy portal.
• Facilitate any required regulatory agency reporting of adverse actions taken against a practitioner’s medical staff membership or clinical privileges, as directed by facility leaders.

Performance Improvement/Peer Review/Patient Safety

• Coordinate with the facility’s quality department to facilitate focused professional practice evaluation (FPPE), and any related evaluation at the conclusion of FPPE or a period of provisional status.
• Coordinate with the facility’s quality department to facilitate ongoing professional practice evaluation (OPPE).
• Coordinate with facility leadership in the conduct of internal and external peer reviews.
• Complete a summary of FPPE, OPPE, and peer review results for evaluation by medical staff leaders as part of the R-RFC process as noted in 4e above, and ongoing as required by policy.
• In collaboration with the CPC, identify critical MSSD performance benchmarks, measure performance, and take action to improve when performance is not as desired or expected.
• Coordinate with the facility’s Patient Safety Officer in the medical staff review of occurrence reports, patient complaints, close call data, and SPAE reports.
• Coordinate with the facility’s Patient Safety Officer regarding medical staff participation in any activities performed as part of the HCA Healthcare Patient Safety Organization (PSO), including the appropriate handling of Patient Safety Work Product (PSWP).

Risk Management

• Coordinate with the risk manager to review and evaluate an applicant’s claims history and National Practitioner Data Bank or other reports regarding final settlements.
• Ensure timely and proper notification of the risk manager regarding possible malpractice or other liability concerns.
• Coordinate all medical staff disciplinary actions (e.g., formal investigations, professional review actions).
• Facilitate due process in accordance with the facility’s fair hearing and appeals policy as well as legal and regulatory requirements.
• In accordance with Ethics & Compliance Policy EC.023, and in coordination with the facility’s ECO, submit a Reportable Issue report for any instances of a practitioner providing patient care within the facility without a legally required credential (e.g., license, DEA), or while under a Federal or state sanction, or without having current, approved clinical privileges.

National Practitioner Data Bank (NPDB)

• Manage and maintain the NPDB account as the Data Bank Administrator
• In collaboration with the facility’s Operations Counsel and appropriate facility leaders, submit reports to the NPDB as required by Federal law.
• Manage and respond to any requests for information made as the result of a NPDB report.
• Coordinate the completion of the NPDB’s Attestation by the facility’s Attesting Official at the time of renewal of the facility’s registration with NPDB.
• Subscribe to the “NPDB Insights” e-newsletter; review it and communicate any changes in requirements to the appropriate facility executives.

Information Management

• Develop and maintain a policy regarding the management, access to, and distribution of credentialing, privileging, and peer review information, in accordance with confidentiality requirements and record retention policies.
• Archive any locally maintained credentialing, privileging or peer review records in accordance with record retention policies.
• Respond to external requests for information in accordance with policy.

HCA Healthcare System Coordination and Collaboration

• Attend initial orientation from the CPC and HCA Healthcare’s Office of Professional Practice Advancement.
• Maintain an acute awareness and accurate interpretation of the HCA Healthcare credentialing policies and procedures.
• Read and be familiar with HCA’s Model Medical Staff Governance Documents (e.g., bylaws, credentials policy and organization manual), the PPE Manuals, and other model medical staff policies, and support the facility’s medical staff in their review and adoption.
• Support facility adoption of template Medical Staff Services Department policies.
• Be familiar with CPC policies as they impact the facility’s MSSD.
• Read and act on announcements and alerts from the CPC, including:
• Expirable credentials notifications
• Dynamic flag alerts
• Notices of changes or updates to Cactus, or CPC procedures.
• Read and act on the weekly information from HCA Healthcare’s Office of Professional Practice Advancement (e.g., Answer of the Week, Important Updates, and other announcements).
• Participate in monthly “Village” calls.
• Attend and participate in scheduled Division meetings for MSPs.
• Ensure that facility Medical Staff Services operations conform to local, state, and federal governmental regulations as well has HCA Healthcare policy.

Education & Experience:

Bachelor’s degree in medical staff services science, business, or related field of study or an equivalent combination of training and experience – Required

Minimum of 5 years comprehensive experience in an acute care hospital or Credentialing Verification Organization (CVO) setting - Required

Minimum of 2 years supervisory/management experience. Detailed working knowledge of the healthcare and credentialing industry, including medical-legal issues and laws, regulatory standards as related to credentialing, privileging and peer review, and other regulatory and state standards - Required

HCA Healthcare credentialing and Cactus experience - Preferred.

Benefits

Portsmouth Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Capital Division (https://hcacapitaldivision.com/) which encompasses 19 hospitals overall. Our hospitals include one Level I, three Level II, and four Level III trauma centers. The Capital Division office is located in downtown Richmond, VA. We are home to one of HCA's largest hospitals, 500 bed + Chippenham Hospital.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.