Director Market Operations

CommonSpirit Health; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

CommonSpirit Health at Home seeks a Director of Market Operations to manage and grow assigned markets, ensuring profitability and regulatory compliance. You will develop new programs, guide staff, and lead strategic planning to meet quarterly and annual goals across branches.

The role requires strong leadership, travel as needed, and accountability for financial performance, patient care quality, and network expansion within the market.

Qualifications

• Bachelor’s degree in healthcare management or nursing preferred.
• Ability to travel; overnight stays may be necessary.
• Strong leadership skills; ability to manage, motivate and train staff.
• High EQi with personal accountability and integrity.

Responsibilities

• Oversee and lead implementation of National and Divisional programs that connect patients to the Integrated delivery system.
• Develop strategies to grow market share and improve network integrity and utilization.
• Provide direction and support to staff to deliver quality services.
• Develop quarterly and annual strategic plans with budget and P&L oversight.
• Ensure compliance with ACHC standards and government regulations at the market level.
• Oversee patient care services, recruitment, and policy implementation to ensure customer satisfaction.

Skills

Leadership

Staff training

Emotional intelligence

Integrity

Education

Bachelor’s degree in healthcare management or nursing

Job description

Job Summary and Responsibilities

At CommonSpirit Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. The Director, Market Operations is accountable for the overall business management and growth of assigned market and locations. Responsible for the development of new programs to meet the needs of the community. The position requires full profit/loss responsibility as well as full responsibility for compliance with all company, state, federal, and Accreditation Commission for Health Care standards and regulations for the agencies within their market.

• Oversee and lead implementation of National and Divisional programs that connect patients to the entire Integrated delivery system
• Develop strategies and identify innovative opportunities and ideas that support growth, expansion of market share for each agency with the market, and increased Network Integrity and utilization.
• Provides direction and support to staff to deliver quality services with a focus on organizational success.
• Develops and implements short-term (quarterly) and long-term (annually) strategic plans that support quarterly business plans developed at the branches and supported by the CommonSpirit Health at Home level. Responsible for the revision of goals and plans per quarter as agreed upon with the Divisional Vice President.
• Responsible for successful financial operation of branches. Participates in development of operating budget; responsible for annual budget; P&L Analysis; A/R and problem billing issues. Reviews statistical and financial reports; develops plans and revises as needed to meet or exceed financial goals.
• Responsible for business growth, including sales/marketing strategies for obtaining revenue goals.
• Ensures the branches’ compliance with governmental standards and regulations for licensure and certification.
• Oversees and monitors patient/client care services delivered. Responsible for recruitment and management of staff and the implementation of policies and programs to ensure customer satisfaction.
• Responsible for obtaining accurate annual market studies and submitting commensurate recommendations for bill/pay rate changes.
• Responsible for quarterly competitive analysis in branches’ markets per quarter. Assessment of branches’ products and branches’ opportunity completed at this time. Review with Regional Vice President/Chief Operating Officers.
• Responsible for bi-monthly review of A/R and follow-up on A/R, out>120 days, on-going communication with Regional Vice President and reimbursement department.
• Responsible for management of KPIs, OCS/CMS quality improvement indicators, HHRG/Case mix weight report.
• Knowledgeable of Accreditation Commission for Health Care (ACHC) standards, HomeHealth/Hospice policies and procedures, Federal, State and County rules and regulations, ability to apply to daily operations.
• Quality Assessment Performance Improvement (QAPI) program oversight and support to ensure QAPI education and activities are performed and adequate resources are provided to ensure improvement plans are initiated and evaluated for effectiveness.
• Other duties as required.

Job Requirements

Required Experience:

• Bachelor’s degree in healthcare management or nursing is preferred.
• Ability to travel. Overnight stays may be necessary.
• Strong leadership skills; ability to effectively manage, motivate and train staff.
• High EQi that equates to strong introspection, personal accountability and high levels of integrity.

Preferred Experience:

• Minimum of two years experience in operations and finance is preferred.
• Minimum of five years in management in a health related field or home health is preferred.
• Ability to maintain and analyze financial data;
• Experience preparing and managing operating budgets.
• Experience in strategic planning and execution.

Where You'll Work

CommonSpirit Health at Home is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch