Director Market Operations

CommonSpirit Health at Home; Louisville (KY); On-site; USD 120,000 - 180,000; Full time

Job summary

CommonSpirit Health at Home is seeking a Director of Market Operations to lead multiple home health and hospice locations, guiding operational excellence and strategic growth across the region. The role emphasizes building high-performing teams, championing innovation, and delivering outstanding community-based care experiences.

The Director will oversee budgets, KPIs, and regional programs, while mentoring leaders and ensuring compliance with CMS regulations and accreditation standards.

Qualifications

• Bachelor’s degree in healthcare administration, nursing, or a related field.
• Minimum five years of management experience in a health-related field; home health experience preferred.
• At least two years in operations and finance; CMS regulations and accreditation knowledge.
• Experience in strategic planning and execution; operating budgets know-how.

Responsibilities

• Oversee day-to-day and long-term success of multiple branches within the region.
• Partner with cross-functional leaders to develop market-specific strategic plans.
• Lead budgeting, KPIs, P&L, and data-driven improvements across branches.
• Drive local sales and marketing to grow referrals and patient census.
• Lead QAPI initiatives to improve patient outcomes and satisfaction.

Skills

Leadership

Strategic Planning

Budgeting

Operational Excellence

Quality & Compliance

Education

Bachelor's in Healthcare Administration, Nursing, or related field

Job description

Job Summary and Responsibilities

As a Director, Market Operations, you'll lead multiple home health and/or hospice locations, championing both operational excellence and strategic growth across your region. This is a dynamic leadership role for a passionate, people-first professional ready to build high-performing teams, drive innovation, and deliver outstanding care experiences—while shaping the future of community-based healthcare.

Strategic & Operational Leadership

• Oversee the day-to-day and long-term success of multiple branches within the region.
• Partner with cross-functional leaders to develop and execute market-specific and regional strategic plans aligned with organizational goals.
• Serve as interim branch Director, mentoring new leaders and ensuring continuity during leadership transitions.

Financial & Business Management

• Drive financial performance across branches—develop budgets, monitor KPIs, manage P&L, and implement data-informed improvements.
• Lead local sales and marketing efforts to grow referral relationships and patient census.
• Identify new community needs and implement innovative programs to meet them.

People & Culture

• Lead, mentor, and inspire branch leadership and staff to achieve their highest potential.
• Build strong, collaborative teams with a culture of accountability, transparency, and recognition.
• Recruit and retain top talent while supporting professional development and succession planning.

Quality & Compliance

• Ensure consistent compliance with federal, state, and accrediting regulations.
• Lead QAPI initiatives to improve patient outcomes and satisfaction.
• Monitor and enhance patient experience scores through data-driven strategies.

Job Requirements

• Bachelor's in Healthcare Administration, Nursing, or related field.
• Minimum of five years of management experience in a health related field; home health experience is preferred.
• Minimum of two years experience in operations and finance
• Knowledge of CMS regulations, quality metrics, and accreditation standards.
• Experience preparing and managing operating budgets.
• Experience in strategic planning and execution.

Where You'll Work

CommonSpirit Health at Home is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.