Director, Managed Payroll

KMA Human Resources Consulting; Cincinnati (OH); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with company match

Paid Time Off

Company holidays

Hybrid work environment

Professional development

Job summary

Skillcloud HCM Solutions, a national payroll and HCM services provider, is seeking a Director of Managed Payroll to lead delivery across clients, teams, and payroll systems in a hybrid work environment.

The ideal candidate will bring deep payroll expertise, proven leadership of multi-consultant payroll teams, and a track record of delivering accurate, compliant payroll processing while driving strategic improvements.

Qualifications

• Bachelor's degree in HR, business, accounting, or related field.
• 7–10+ years of progressive payroll experience.
• 3–5+ years of leadership experience managing payroll teams.
• Experience leading multi-consultant payroll teams in managed services.
• Strong knowledge of payroll regulations, tax requirements, and compliance standards.
• Experience with payroll systems, HCM platforms, and HRIS technology.
• CPP certification preferred

Responsibilities

• Lead managed payroll services across clients and teams.
• Mentor and develop Payroll Client Managers and payroll staff.
• Serve as senior escalation point for complex payroll issues and risk.
• Ensure payrolls are accurate, timely, and compliant with laws.
• Oversee quarterly and year-end payroll activities (tax filings, W-2, 1099).
• Manage client portfolio performance and satisfaction.
• Partner with HCM, HR, Data Services, and tech teams.
• Drive payroll process improvements and efficiencies.
• Oversee resource planning and workload balancing.
• Support client retention and business growth.

Skills

Payroll leadership

Client relationship management

Regulatory compliance

HCM/HRIS exposure

CPP certification

Education

Bachelor's degree in HR/Business/Accounting

Tools

Payroll systems

HRIS software

HCM platforms

Job description

Skillcloud HCM Solutions | Director, Managed Payroll | Hybrid

Job Summary

The Director of Managed Payroll is responsible for leading payroll service delivery across clients, teams, and payroll systems. This role provides strategic and operational leadership to Payroll Client Managers, Senior Payroll Client Managers, and payroll delivery teams to ensure accurate, timely, and compliant payroll processing. The ideal candidate brings deep payroll expertise, strong client relationship management skills, and a proven history of leading multi-consultant payroll teams in a managed services environment.

What We Offer

• Comprehensive medical, dental, and vision coverage
• Employer-sponsored life insurance
• 401(k) retirement plan with company contribution opportunities
• Generous paid time off and company holidays
• Hybrid work environment providing flexibility and work-life balance
• Professional development and leadership growth opportunities
• Competitive salary commensurate with experience

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field preferred
• 7-10+ years of progressive payroll experience
• 3-5+ years of leadership experience managing payroll teams or managed payroll services
• Demonstrated success leading multiple consultants, payroll professionals, and client‑facing teams
• Advanced knowledge of payroll regulations, tax requirements, and compliance standards
• Strong experience with payroll systems, HCM platforms, and HRIS technology
• Certified Payroll Professional (CPP) certification strongly preferred

Responsibilities and Scope

• Lead and oversee managed payroll services to ensure consistent, high-quality client delivery
• Direct, mentor, and develop Payroll Client Managers, Senior Payroll Client Managers, and payroll team members
• Serve as the senior escalation point for complex payroll issues, client concerns, and risk management matters
• Ensure payrolls are processed accurately, timely, and in compliance with federal, state, and local regulations
• Oversee quarterly and year‑end payroll activities, including tax filings, W‑2 processing, 1099 reporting, and agency correspondence
• Manage client portfolio performance, service delivery expectations, and client satisfaction outcomes
• Partner with HCM, HR, Data Services, and technology teams to support integrated service delivery
• Drive payroll process improvements, standardization initiatives, and operational efficiencies
• Oversee resource planning, client assignments, and workload balancing across payroll teams
• Support client retention, service expansion opportunities, and overall organizational growth

About Skillcloud HCM Solutions

Skillcloud HCM Solutions partners with organizations across the country to provide expert Human Capital Management, Payroll, HR, Talent Acquisition, and Workforce Solutions. Our team is committed to delivering exceptional client experiences through innovation, expertise, and service excellence. We help organizations streamline operations while providing strategic guidance that supports long‑term success.

Equal Opportunity Employer

Skillcloud HCM Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.