Director, Luxury Market Intelligence & Insights

Cxg; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

CXG seeks a Director of Luxury Market Intelligence Insights to lead the Thought Leadership and Market Intelligence functions. Define topics, transform CXG’s data into original external content, and position the company ahead of luxury trends.

This is a hands-on role: you will research, write and produce content, mobilising expertise across the business, and manage one Market Intelligence team member to ensure credible, evidence-based publications.

Responsibilities

• Define the thought leadership strategy and roadmap with priority themes, audiences, formats and a publication calendar.
• Drive and coordinate content creation across Practices, Solutions and Regions.
• Scan for trends and hot topics to ensure CXG has a unique voice and perspective.
• Pull and prioritise new ideas from stakeholders into the roadmap.
• Research, interview internal experts, write and edit articles and other content.
• Ensure analyses are methodologically sound, contextualised, and protect client confidentiality.

Job description

We are growing! We are currently looking to hire a Director, Luxury Market Intelligence Insights.

About CXG

Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact.

Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

Context and role

Reporting to the Chief of Staff, you will lead CXG's Thought Leadership and Market Intelligence functions.

You will define the topics on which CXG should have a distinctive and credible point of view, turn CXG's proprietary data, expertise and market knowledge into original external content, and position the company ahead of emerging developments in customer experience, luxury and its priority verticals.

This is a hands-on role: you will research, analyse, write and produce content yourself, while mobilising expertise and data from across the business.

You will be accountable for ensuring that every publication presents a recognisable CXG angle rather than simply reporting market developments or repeating established industry views.

You will manage one Market Intelligence team member.

Thought Leadership Development

Define the thought leadership strategy and roadmap, including priority themes, target audiences, formats and a realistic publication calendar.

Drive and coordinate content creation across Practices, Solutions and Regions.

Work closely with Practices, Regions and Solutions to: Push: scan for trends and hot topics and ensure CXG has a voice and perspective, commenting regularly on these subjects.

Pull: identify and collect new ideas and proposed topics from the relevant stakeholders, prioritise and incorporate them into the thought leadership roadmap.

Use market intelligence, CXG's proprietary data, internal expertise and client-facing insights to identify emerging topics early, develop a clear CXG point of view and decide where CXG can make a credible contribution to the conversation.

Research, interview internal experts, write and edit articles, perspectives and other thought leadership content directly.

Challenge generic claims and ensure each piece advances a clear argument and is supported by credible evidence.

Ensure that analysis is methodologically sound, appropriately contextualised and presented without compromising client confidentiality.

Develop