Director, Logistics

Jobtailor; Bridgewater (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Jobtailor in Massachusetts seeks a senior logistics leader to direct end-to-end pharmaceutical distribution, transportation, inventory management, and claims operations.

You will develop strategies, oversee 3PL partnerships, ensure FDA/DSCSA compliance, and drive continuous improvement in costs and service levels. The role requires 10+ years in pharma supply chain, with team leadership and a track record of regulatory excellence.

Qualifications

• Bachelor’s degree in SCM, logistics, or business administration is required.
• MBA preferred.
• 10+ years of progressive leadership in pharmaceutical supply chain, logistics, or claims management.
• Experience managing 3PLs and healthcare distribution networks.
• Knowledge of DSCSA/Serialization and FDA/GDP compliance.

Responsibilities

• Lead end-to-end pharmaceutical distribution, transportation, inventory management, reverse logistics, and claims operations.
• Develop and execute logistics strategies supporting business growth and customer service objectives.
• Oversee domestic and international transportation, warehousing, distribution, and inventory management.
• Manage relationships with 3PLs, carriers, distributors, wholesalers, specialty pharmacies, manufacturers, and other partners.
• Ensure compliance with FDA, DEA, DSCSA, GDP, state, federal, and international distribution regulations.
• Lead cold-chain and controlled-substance logistics programs.
• Establish logistics performance metrics and service-level agreements.
• Drive continuous improvement in transportation costs, inventory turns, and order fulfillment.
• Direct chargebacks, rebates, returns, reverse distribution, shortages, damages, pricing disputes, and Medicaid/government claims.
• Partner with Finance and Commercial teams on accounting and reconciliation of claims.
• Develop and maintain logistics and claims SOPs; support audits, recalls, investigations, and corrective action plans.
• Identify and mitigate operational, financial, and regulatory risks.
• Manage departmental budgets and cost-optimization initiatives.
• Lead and develop logistics, claims, and supply chain professionals.
• Negotiate 3PL master service agreements, transportation rates, and cost-savings targets.
• Serve as primary point of contact for distribution-related inquiries and issues.
• Resolve inventory issues and analyze recurring problems.
• Use ERP and 3PL portals for returns, inventory movements, and freight charges.
• Provide distribution data for Annual Product Reviews
• Assist with VRS/serialization issues and periodic audits
• Perform quarterly destruction analyses and communicate with the 3PL distribution center
• Generate monthly metrics and assist with budget preparation
• Ensure Trade Agreement Act compliance and appropriate material sourcing.

Skills

Leadership skills

Communication skills

Problem-solving

Interpersonal skills

Data analytics and reporting

Financial acumen

Regulatory compliance knowledge

Education

Bachelor’s degree in Supply Chain Management, Logistics, or Business Administration

MBA preferred

Tools

SAP or Similar ERP System

3PL Portals

Excel

Word

PowerPoint

Job description

• Lead end-to-end pharmaceutical distribution, transportation, inventory management, reverse logistics, and claims operations
• Develop and execute logistics strategies supporting business growth and customer service objectives
• Oversee domestic and international transportation, warehousing, distribution, and inventory management
• Manage relationships with 3PLs, carriers, distributors, wholesalers, specialty pharmacies, manufacturers, and other partners
• Ensure compliance with FDA, DEA, DSCSA, GDP, state, federal, and international distribution regulations
• Lead cold-chain and controlled-substance logistics programs
• Establish logistics performance metrics and service-level agreements
• Drive continuous improvement in transportation costs, inventory turns, and order fulfillment
• Direct chargebacks, rebates, returns, reverse distribution, shortages, damages, pricing disputes, and Medicaid/government claims
• Establish controls to prevent revenue leakage, diversion, and theft; review claim settlements and dispute resolutions
• Partner with Finance and Commercial teams on accounting and reconciliation of claims
• Develop and maintain logistics and claims SOPs; support audits, recalls, investigations, and corrective action plans
• Identify and mitigate operational, financial, and regulatory risks
• Manage departmental budgets and cost-optimization initiatives
• Lead and develop logistics, claims, and supply chain professionals
• Negotiate 3PL master service agreements, transportation rates, and cost-savings targets
• Serve as primary point of contact for distribution-related inquiries and issues
• Resolve inventory issues and analyze recurring problems
• Use ERP and 3PL portals for returns, inventory movements, and freight charges
• Provide distribution data for Annual Product Reviews
• Assist with VRS/serialization issues and periodic audits
• Perform quarterly destruction analyses and communicate with the 3PL distribution center
• Generate monthly metrics and assist with budget preparation
• Ensure Trade Agreement Act compliance and appropriate material sourcing

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, or Business Administration is required
• MBA preferred
• Minimum 10+ years of progressive leadership experience in pharmaceutical supply chain, logistics, distribution, or claims management
• 5+ years managing teams and complex operational functions
• Experience working with manufacturers, wholesalers, specialty pharmacies, and healthcare distribution networks
• Strong understanding of 3PL warehouse and distribution center operations, product returns, reverse logistics processes, Field Alerts, and Recalls
• Experience managing 3PLs and transportation vendors
• Excellent verbal and written communication skills
• Experience managing DSCSA / Serialization with TraceLink or comparable serialization system provider is required
• Fundamental knowledge of pharmaceutical industry cGMPs and cGDPs is required
• Working knowledge of SAP or similar ERP system for inventory management and control
• Knowledge of inventory management and control, claims investigations, cycle counting, and materials management
• Claims management knowledge
• Regulatory compliance knowledge
• Vendor and contract management knowledge
• Data analytics and reporting knowledge
• Financial acumen
• Basic knowledge of Excel, Word, and PowerPoint
• Interviewing and auditing skills
• Interpersonal skills for supervision and working with peers
• Problem-solving and organizational skills
• Ability to occasionally lift up to 20 pounds

Core Competencies

Demonstrates expertise in pharmaceutical supply chain management, logistics operations, and regulatory compliance, with a strong focus on optimizing distribution processes and managing vendor relationships. Proven ability to lead teams, develop logistics strategies, and ensure adherence to industry standards and regulations.

Highest-signal resume keywords

• Pharmaceutical Supply Chain Management
• 3PL Management
• Regulatory Compliance
• Logistics Strategy Development
• Data Analytics and Reporting

Hard Skills

• Logistics Management
• Inventory Management
• Claims Management
• DSCSA / Serialization Management
• Financial Acumen
• Vendor Management
• Data Analytics
• CGMP Knowledge
• SAP or Similar ERP System
• Cold-Chain Logistics

Soft Skills

• Excellent Communication Skills
• Problem-Solving Skills
• Organizational Skills
• Interpersonal Skills
• Leadership Skills

Industry Keywords

• FDA Compliance
• DEA Compliance
• DSCSA
• GDP
• Pharmaceutical Distribution
• Reverse Logistics
• Transportation Management
• Claims Operations
• Supply Chain Management
• Healthcare Distribution

Tools & Technologies

• ERP Systems
• 3PL Portals
• Excel
• Word
• PowerPoint