Director, Legal Operations & Office Excellence

Jackson Lewis P.C.; St. Louis (MO); On-site; USD 194,000 - 226,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Flexible Spending Account

Health Savings Account

Firm-paid holidays, vacation and sick

Job summary

Jackson Lewis P.C. seeks a Director of Office Administration to lead regional legal support operations, standardize processes, and drive efficiency across offices.

You will supervise Office Administrators, partner with HR, and align operations with firm objectives, reporting to the Senior Director of Office Administration. This role focuses on operational excellence, talent development, and strategic initiatives within the Central Region.

Qualifications

• 8+ years experience in legal operations, professional services, or a related field.
• Minimum 5 years proven leadership experience in office administration, legal operations, professional services, or a related field
• Strong supervisory and relationship management skills
• Well-developed and professional interpersonal skills.
• Ability to travel to offices if required.
• Strong project management, process improvement, and change management capabilities.
• Demonstrated ability to lead and develop high-performing teams across multiple locations.
• Excellent financial expertise, communication skills, and stakeholder management abilities.
• Experience implementing technology solutions and driving organizational adoption.
• Ability to balance strategic priorities with operational execution in a fast-paced environment.

Responsibilities

• Lead the development and implementation of standardized processes, innovative solutions, and continuous improvement efforts across legal secretary and office support operations to improve efficiency, consistency, and service delivery.
• Lead and monitor adoption of firm policies.
• Evaluate existing systems, tools, and processes to identify opportunities for optimization and increased functionality.
• Develop, document, communicate, and maintain standard operating procedures (SOPs) and best practices across the region.
• Support strategic projects and firm initiatives, including stakeholder engagement and change management communications.
• Promote awareness and consistency on firm initiatives, policies, and operational strategies across the region.
• Establish and maintain a collaborative, inclusive, and high-performing culture within the legal support organization.
• Partner with Professional Development to create and implement training pathways and career development programs for legal support professionals.
• Recruit, onboard, train, mentor, and develop Office Administrators and legal support staff to build regional bench strength and support succession planning.
• Oversee performance management processes, coaching, employee engagement, and professional growth for the Office Administrator team.
• Collaborate with recruiting to attract and retain top legal support talent.
• Build and maintain strong relationships with HR Business Partners, Office Managing Principals, Regional Coordinators, and other key internal stakeholders to ensure alignment with firm priorities.
• Serve as a trusted advisor to leadership on legal support operations, workforce planning, and organizational effectiveness.
• Drive financial accountability within the region, including oversight of overtime management, and office budgets.
• Monitor expense management and reporting in partnership with financial analysts to ensure accuracy and fiscal responsibility.
• Ensure compliance with firm policies and procedures across all offices within the region.

Skills

Legal operations

Leadership

Relationship management

Project management

Change management

Financial oversight

Travel readiness

Strategic planning

Cross-location collaboration

Team development

Education

Undergraduate degree

Advanced degree preferred

Job description

Jackson Lewis P.C. seeks a Director of Office Administration to lead regional legal support operations, standardize processes, and drive efficiency across offices.

You will supervise Office Administrators, partner with HR, and align operations with firm objectives, reporting to the Senior Director of Office Administration. This role focuses on operational excellence, talent development, and strategic initiatives within the Central Region.