Director, Legal Operations

NVA; Nashville (TN); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Job summary

National Veterinary Associates (NVA) is seeking a Director of Legal Operations to lead the Legal, Compliance & Government Relations team across multiple sites, driving operational efficiency, developing metrics and KPIs, and implementing a scalable legal technology roadmap.

The role serves as a strategic partner to leadership, overseeing budgets and vendors, optimizing outside counsel usage, and advancing processes such as CLM, e-billing, and workflow automation, with travel less than 20% and

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 6+ years of relevant experience in legal operations.
• Experience with legal technology and process improvement essential.
• Strong project management and analytical skills.
• Strategic thinking and execution; cross-functional collaboration.

Responsibilities

• Lead the design, implementation, and continuous improvement of legal operations processes and infrastructure.
• Develop and execute a legal operations strategy aligned with business and legal priorities.
• Establish and track KPIs and metrics to measure legal function effectiveness.
• Support strategic initiatives, including corporate maturity and IPO-readiness efforts.
• Develop and implement a multi-year legal technology roadmap.
• Evaluate and manage legal technology solutions (CLM, e-billing, matter management).
• Drive adoption of workflow automation, AI-enabled tools, and analytics capabilities.
• Partner with IT for system integration and scalability.
• Streamline legal workflows and reduce manual processes.
• Implement standardized templates and playbooks.
• Optimize outside counsel usage and spend management.
• Manage legal budget planning, forecasting, and tracking.
• Oversee outside counsel relationships and performance.

Skills

Project management

Analytical skills

Strategic thinking

Cross-functional collaboration

Process improvement

Education

Bachelor's degree

Advanced degree preferred

Tools

CLM systems

E-billing

Matter management

Job description

The Director, Legal Operations will lead and oversee all aspects of legal operations for the NVA Legal, Compliance & Government Relations team. This role is responsible for driving operational efficiency, developing metrics and KPIs, implementing scalable processes, managing budgets and vendors, and developing and executing a comprehensive legal technology roadmap. The position will serve as a strategic partner to leadership, enabling the Legal, Compliance and Government Relations function to operate effectively in a complex, multi-site environment.

*We welcome applicants from across the U.S. to apply however preference will be given to those who are local to the Nashville, TN area.

Key Responsibilities

Legal Operations & Strategy:

• Lead the design, implementation, and continuous improvement of legal operations processes and infrastructure.
• Develop and execute a legal operations strategy aligned with business and legal priorities.
• Establish and track KPIs and metrics to measure legal function effectiveness.
• Support strategic initiatives, including corporate maturity and IPO-readiness efforts.

Technology & Innovation:

• Develop and implement a multi-year legal technology roadmap.
• Evaluate and manage legal technology solutions (CLM, e-billing, matter management).
• Drive adoption of workflow automation, AI-enabled tools, and analytics capabilities.
• Partner with IT for system integration and scalability.

Process Optimization & Efficiency:

• Streamline legal workflows and reduce manual processes.
• Implement standardized templates and playbooks.
• Optimize outside counsel usage and spend management.
• Manage legal budget planning, forecasting, and tracking.
• Oversee outside counsel relationships and performance.
• Implement e-billing and cost control processes.

Governance, Risk & Compliance Support:

• Support governance, compliance, and risk initiatives.
• Ensure documentation and audit readiness.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 6+ years of relevant experience in legal operations.
• Experience with legal technology and process improvement essential.
• Strong project management and analytical skills.
• Strategic thinking and execution
• Cross-functional collaboration

Physical Demands of the Job

Predominantly office-based work with prolonged sitting, computer use, presentations, and meetings. Travel is expected but less than 20%, and may include occasional visits to company events, Legal Team offsites and meetings, or hospital sites. Standard office demands apply with occasional evening or weekend work as business needs require.

Job requirements, including essential job responsibilities, key deliverables and outcomes, and success metrics, all subject to change based on business needs.

FLSA Classification: Exempt

The base salary range for this full-time position is $150,000-$190,000 annually. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

*This role is not open to receiving agency candidates and any contingent submissions will not be honored. #LI-Remote

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.