Director, Learning Center & Student Success Programs

California State University - Fresno; Fresno (CA); On-site; USD 102,000 - 115,000; Full time

Benefits offered by this job

Medical, dental and vision plans

CalPERS retirement

15 paid holidays

Fee waiver education program

Job summary

California State University, Fresno’s Learning Center seeks a visionary Director to provide strategic leadership and operational oversight of a high-impact academic support unit, coordinating SI, tutoring and ASC services to improve persistence, retention, and graduation outcomes.

The Director leads professional staff, graduate assistants, and student workers, guiding program design, fiscal stewardship, and cross-divisional collaboration with Academic Affairs, Student Affairs, and faculty to

Qualifications

• Demonstrated ability to lead a comprehensive, high-impact academic support operation with multiple service modalities.
• Experience developing, implementing, and improving academic support programs to raise engagement and outcomes.
• Proven leadership in supervising staff, recruiting, training, and performance management.
• Ability to design structured training and professional development systems for service consistency.
• Experience establishing quality assurance standards and scalable service delivery models.
• Fiscal management skills, including budget development and multi-source funding oversight.

Responsibilities

• Provide strategic planning and operational oversight for the Learning Center.
• Lead professional staff, graduate assistants, and student workers with a focus on excellence.
• Direct fiscal stewardship, program design, and innovation across services (SI, tutoring, ASC).
• Foster cross-divisional collaboration with Academic Affairs, Student Affairs, and faculty.
• Use data-informed decision making to monitor engagement and outcomes.
• Champion equity, accountability, and continuous improvement in student success initiatives.

Skills

Leadership

Strategic planning

Budget management

Staff development

Data-driven decision making

Collaboration

Education

Master's degree

Job description

California State University, Fresno’s Learning Center seeks a visionary Director to provide strategic leadership and operational oversight of a high-impact academic support unit, coordinating SI, tutoring and ASC services to improve persistence, retention, and graduation outcomes.

The Director leads professional staff, graduate assistants, and student workers, guiding program design, fiscal stewardship, and cross-divisional collaboration with Academic Affairs, Student Affairs, and faculty to